{"id":3966093,"url":"https://alion.io/job/mandarin-oriental-adjoint-responsable-room-service","title":"Adjoint Responsable Room Service","company":{"id":1760223,"name":"Mandarin Oriental","domain":"mandarinoriental.com","url":"https://alion.io/company/mandarinoriental-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career sitemap","truth_index":{"grade":"A","score":87,"open_postings":214,"ghost_share":0,"stale_share":0.519,"repost_share":0,"time_to_fill_p50_days":49,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Paris, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Rive","optional":false}],"status":"live","first_seen_at":"2025-06-24T11:48:39Z","employer_posted_date":"2025-06-24","last_verified_at":"2026-11-10T01:03:09Z","board_verified":true,"closed_at":null,"days_open":503,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":503},"description":"Mandarin Oriental Lutetia, Paris recherche un(e) Adjoint(e) Responsable Room Service pour rejoindre notre équipe Room Service !\n Êtes-vous un(e) maître(sse) dans l’art du détail ? Aimez-vous évoluer au sein d’une équipe soudée, guidée par l’intégrité, le respect et le sens des responsabilités ? Êtes-vous animé(e) par un esprit de progression constante ? Rejoignez-nous et devenez Fan de l’Exceptionnel.\nMandarin Oriental est un groupe hôtelier de renommée internationale, propriétaire et exploitant d'hôtels, de resorts et de résidences parmi les plus luxueux au monde, situés dans des destinations d’exception. Récompensé à de nombreuses reprises, le Groupe est reconnu pour offrir un service légendaire inspiré de l’héritage asiatique, tout en incarnant le summum de l’expérience hôtelière contemporaine.\nEtablis sur la Rive Gauche depuis 1910, Mandarin Oriental Lutetia, Paris est une adresse emblématique de la capitale. Avec ses 184 chambres, dont 49 suites, l’établissement offre le meilleur de la Rive Gauche aux Parisiens comme aux voyageurs du monde entier. Véritable destination gastronomique, il accueille plusieurs restaurants et bars réputés : Brasserie Lutetia, Le Saint-Germain, Bar Joséphine et Bar Aristide - des lieux de vie où l’on se retrouve, échange et savoure l’art de vivre parisien. Au cœur de l’hôtel, le Spa, un espace de bien-être holistique de 700 m², invite à la détente et à la régénération.\nÀ propos du poste :\n\n Basé(e) à Mandarin Oriental Lutetia, Paris, au sein du département RB&E, l'Adjoint(e) Responsable Room Service reporte directement au Responsable Room Service. \nEn tant qu'Adjoint(e) Responsable Room Service, vos missions seront les suivantes :\nOrganisation et supervision du travail de la brigade du Room Service\nEtablir les emplois du temps\nCharger de faire respecter les standards de service (Mandarin Oriental, Forbes, LQA)\nS’assure du respect des normes HACCP\nOrganiser les briefings d’avant et d’après service\nRépartir les tâches de service\nContrôler la propreté des tables et de tous le matériel mis à disposition\nContrôler la conformité de la mise en place standard (Mandarin Oriental, Forbes, LQA))\nContrôler l’approvisionnement de l’office room service et mini bar\nCoordonner les inventaires, suivi des marchandises\n\nRelation commerciale avec la clientèle :\nPrendre les commandes selon les standards\nConseiller les clients et susciter la consommation\nTraiter les réclamations et conflits avec la clientèle\nS’assurer en permanence de la satisfaction du client\nAnticipation des besoins clients (Cardex, Opéra)\n\nFacturation et encaissement :\nPréparer et vérifier les factures des clients\nS’assurer du délai de livraison, et de la conformité de celle-ci\nS’assurer de la satisfaction des clients avant de quitter la chambre\n\nClôture du service\nClôturer et balancer le journal de caisse tenir à jours les différents tableaux de suivi.Contrôler le retour et le rangement du matériel propre et débarrassage des mises en place non utilisées,\nBriefing avec la personne en charge de la nuit (info client, mise en place)\n\nManagement en animation d’équipe\nMotiver l’équipe\nIntégrer les nouveaux arrivants et former le personnel suivent les standards\nGérer les conflits internes, faire un rapport à son chef de service le cas échéant.\n\nProfil recherché :\nVous êtes idéalement diplomé(e) d'une formation en hôtellerie-restauration\nVous disposez d'une expérience minimum de 5 ans en restauration d'un établissement haut de gamme ou palace\nVous avez démontré(e) des qualités d’organisation, de leadership et un sens des relations humaines développé, qui vous permettent d’assurer une bonne cohésion d’équipe.\nVous maîtrisez couramment le français et l'anglais ainsi qu’une 3ème langue étrangère\nNotre engagement envers vous :\nFormation & Développement. Votre réussite est la nôtre. Nous concevons des programmes de formation et de développement uniques, adaptés aux différentes étapes de votre carrière, afin de vous permettre de grandir continuellement.\nMOstay. Lorsque l’on s’investit autant que nos collaborateurs, il est essentiel de prendre du temps pour soi. En tant que membre de la #MOfamily, vous pouvez séjourner dans nos établissements à travers le monde. Le programme MOstay vous offre des nuits gratuites ainsi que des tarifs préférentiels pour vous et vos proches.\nSanté & Bien-être des collaborateurs. Trouver le bon équilibre entre vie professionnelle et vie personnelle est fondamental. Votre bien-être compte pour nous. Divers avantages santé et programmes de bien-être sont proposés à l’ensemble de nos collaborateurs, partout dans le monde\nNous sommes Fans. Et vous ?\n---\nMandarin Oriental Lutetia, Paris is looking for an Assistant In Room Dining Manager!\nAre you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.\nMandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.\nMandarin Oriental Lutetia, Paris has been an emblematic establishment of Paris since 1910. With its 184 rooms, including 49 suites, the hotel offers the best of the Left Bank to Parisians and visitors from around the world. This iconic property is also a top culinary destination on the Left Bank, with several restaurants and bars: Brasserie Lutetia, the Le Saint-Germain restaurant, Bar Joséphine, and Bar Aristide-gathering places where guests can meet, exchange, and savor the Parisian delights for which the hotel is renowned. At the heart of the hotel, the Akasha Spa, a 700 m² holistic wellness oasis, invites you to relax and rejuvenate.\nAbout the job\nBased at Mandarin Oriental Lutetia, Paris the Assistant In Room Dining Manager supports reports directly to the In Room Dining Manager.\nAs Assistant In Room Dining Manager you will be responsible for the following duties:\nTeam Leadership & Coordination: Organize, supervise, and support the Room Service team. Prepare schedules and lead pre/post-service briefings. Ensure proper task distribution and team motivation.\n\nService Quality Control: Ensure adherence to hotel and LQA service standards. Oversee mise en place, cleanliness, and respect for HACCP hygiene regulations.\n\nClient Satisfaction & Personalization: Take orders, provide tailored recommendations, and ensure guest satisfaction throughout the experience, using tools like Opera and guest profiles.\n\nComplaint Handling: Manage customer feedback and resolve conflicts with professionalism and care, always aiming to exceed expectations.\n\nRoom Service Logistics: Monitor minibar and service station stock levels, coordinate inventories, and ensure timely, compliant deliveries.\n\nBilling & Cash Operations: Prepare and verify client bills, manage payments, and close daily cash reports accurately.\n\nShift Closure: Supervise cleanup, equipment return, and service area reset. Conduct handovers with night staff, ensuring all key information is shared.\n\nStaff Training & Onboarding: Welcome and train new team members according to standards, manage internal conflicts, and report to your line manager as needed.\n\nAs Assistant In Room Dining Manager we expect from you:\nFluency in English and French, a third language would be appreciated\n\nA 5 year experience in the parisian luxury hospitality industry\n\nTo demonstrate strong organizational and leadership skills, along with excellent interpersonal abilities, enabling you to foster team cohesion effectively.\nOur commitment to you:\nLearning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.\nMOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.\nHeath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.\nOur local benefits:\n13th month bonus\n100% public transport reimbursement\n€45 Uber credit after the last metro\nSustainbale mobility package\nStaff cafeteria\n70% coverage of the health insurance premium\nWe’re Fans. Are you?","description_format":"text","description_chars":8742,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Cafeteria","Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts","Luxury Travel","Spa & Massage"],"lifecycle":[{"event":"open","at":"2026-11-09T14:16:59Z"}],"visa":[],"liveness":{"score":7,"band":"cold","label":"Long shot","p_open":1,"p_active":0.25,"p_room":0.28,"age_days":503,"expected_fill_days":48,"reasons":["conf:3","win:tail","crowd:brand"],"computed_at":"2026-11-10T04:30:49Z"},"pay":null,"html_url":"https://alion.io/job/mandarin-oriental-adjoint-responsable-room-service","json_url":"https://alion.io/job/mandarin-oriental-adjoint-responsable-room-service.json","meta":{"generated_at":"2026-11-10T04:30:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10541,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1760223},"rest":"https://alion.io/mcp/rest/get_company?id=1760223"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmandarin-oriental-adjoint-responsable-room-service"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmandarin-oriental-adjoint-responsable-room-service"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmandarin-oriental-adjoint-responsable-room-service"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mandarin-oriental-adjoint-responsable-room-service\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmandarin-oriental-adjoint-responsable-room-service"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3966093}},{"tool":"search_jobs","arguments":{"company":"mandarinoriental.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3966093},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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