Assistant Banquet Operations Manager

Mandarin Oriental, Singapore is looking for an Assistant Banquet Operations Manager to join our Banquet Operations team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Singapore is a sanctuary of luxury and sophistication overlooking the iconic Marina Bay.

About the job

Based at the Mandarin Oriental, Singapore within the Banquet Operations Department in, the Assistant Banquet Operations Manager is responsible for supervising and coordinating various functions. He/She is to ensure that the standards of function preparations and services rendered to guest have been achieved and maintained as prescribed by the Hotel’s policy and procedures.

AsAssistant Banquet Operations Manager, you will be responsible for the following duties:

• To communicate with respective Event Management Manager / Executive in order to fully understand guests’ requirements.

• To ensure guest needs and guest expectations are met by providing an efficient and professional service

• Handles guest’s complaints politely, promptly and professionally, communicates with duty manager, senior F&B management and Events Management timely. For all guest service complaints a SIR report needs to be raised.

• To guide the operations, in order to ensure that guest satisfaction is monitored and where appropriate, rectified throughout the guest experience

• To ensure that all function rooms are set up in accordance to the Banquet Event Order.

• Engage with the meeting organizers to ensure that all pre-requested, including last minute requests are handled appropriately.

• To coordinate relevant function details as well as guests’ requirement, delegate duties to subordinates and ensure guests’ requirements are being met.

• Responsible for the smooth running of functions and achieve high level of guests’ satisfaction.

• Supervise subordinates and ensure that they carry out their responsibilities.

• Provide positive coaching, guidance and on-the-job and group training for subordinates as well as casual labour.

• Decisive and solve problem using best judgment in the absence of Immediate Supervisor.

• Control staffing and casual labour cost, ensuring that work hours per deployed staff is properly utilized.

As Assistant Banquet Operations Manager, we expect from you:

• Minimum 2 years of related experience (5-day work week)

• Able to work rotating shifts and on weekends

• Able to work in a standing position for up to 8 hours

• Able to reach, bend, stoop and frequent lift up to 15kg or more; and occasionally lift/move 25kg

• Ability to multi-task

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.