{"id":2631113,"url":"https://alion.io/job/mandarin-oriental-assistant-banquet-operations-manager","title":"Assistant Banquet Operations Manager","company":{"id":1760223,"name":"Mandarin Oriental","domain":"mandarinoriental.com","url":"https://alion.io/company/mandarinoriental-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career sitemap","truth_index":{"grade":"A","score":86,"open_postings":244,"ghost_share":0,"stale_share":0.352,"repost_share":0,"time_to_fill_p50_days":69,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Management","role_family":"Management","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":68000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":36},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2025-09-19T08:44:37Z","employer_posted_date":"2025-09-19","last_verified_at":"2026-10-23T17:58:54Z","board_verified":true,"closed_at":null,"days_open":399,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":398},"description":"Mandarin Oriental, Singapore is looking for an Assistant Banquet Operations Manager to join our Banquet Operations team.\nAre you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.\nMandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.\nMandarin Oriental, Singapore is a sanctuary of luxury and sophistication overlooking the iconic Marina Bay.\nAbout the job\nBased at the Mandarin Oriental, Singapore within the Banquet Operations Department in, the Assistant Banquet Operations Manager is responsible for supervising and coordinating various functions. He/She is to ensure that the standards of function preparations and services rendered to guest have been achieved and maintained as prescribed by the Hotel’s policy and procedures.\nAsAssistant Banquet Operations Manager, you will be responsible for the following duties:\nTo communicate with respective Event Management Manager / Executive in order to fully understand guests’ requirements.\n\nTo ensure guest needs and guest expectations are met by providing an efficient and professional service\n\nHandles guest’s complaints politely, promptly and professionally, communicates with duty manager, senior F&B management and Events Management timely. For all guest service complaints a SIR report needs to be raised.\n\nTo guide the operations, in order to ensure that guest satisfaction is monitored and where appropriate, rectified throughout the guest experience\n\nTo ensure that all function rooms are set up in accordance to the Banquet Event Order.\n\nEngage with the meeting organizers to ensure that all pre-requested, including last minute requests are handled appropriately.\n\nTo coordinate relevant function details as well as guests’ requirement, delegate duties to subordinates and ensure guests’ requirements are being met.\n\nResponsible for the smooth running of functions and achieve high level of guests’ satisfaction.\n\nSupervise subordinates and ensure that they carry out their responsibilities.\n\nProvide positive coaching, guidance and on-the-job and group training for subordinates as well as casual labour.\n\nDecisive and solve problem using best judgment in the absence of Immediate Supervisor.\n\nControl staffing and casual labour cost, ensuring that work hours per deployed staff is properly utilized.\n\nAs Assistant Banquet Operations Manager, we expect from you:\nMinimum 2 years of related experience (5-day work week)\n\nAble to work rotating shifts and on weekends\n\nAble to work in a standing position for up to 8 hours\n\nAble to reach, bend, stoop and frequent lift up to 15kg or more; and occasionally lift/move 25kg\n\nAbility to multi-task\n\nOur commitment to you\nLearning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.\n\nMOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.\n\nHeath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.\n\nRetirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.","description_format":"text","description_chars":3976,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[]},"benefits":["Retirement plans"],"hiring_locations":[{"name":"Singapore","iso":"SG","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-15T16:12:45Z"}],"visa":[],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":1,"p_active":0.179,"p_room":0.28,"age_days":398,"expected_fill_days":69,"reasons":["conf:2","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/mandarin-oriental-assistant-banquet-operations-manager","json_url":"https://alion.io/job/mandarin-oriental-assistant-banquet-operations-manager.json","meta":{"generated_at":"2026-10-23T21:41:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3938,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1760223},"rest":"https://alion.io/mcp/rest/get_company?id=1760223"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmandarin-oriental-assistant-banquet-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmandarin-oriental-assistant-banquet-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmandarin-oriental-assistant-banquet-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mandarin-oriental-assistant-banquet-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmandarin-oriental-assistant-banquet-operations-manager"}]}