{"id":3571238,"url":"https://alion.io/job/mandarin-oriental-assistant-chief-concierge-2","title":"Assistant Chief Concierge","company":{"id":1760223,"name":"Mandarin Oriental","domain":"mandarinoriental.com","url":"https://alion.io/company/mandarinoriental-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career sitemap","truth_index":{"grade":"A","score":87,"open_postings":219,"ghost_share":0,"stale_share":0.507,"repost_share":0,"time_to_fill_p50_days":57,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":"head","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tokyo, Japan"],"countries":["JP"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":17000,"max_usd":34000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":452},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-31T15:23:11Z","employer_posted_date":"2026-10-31","last_verified_at":"2026-11-01T23:56:46Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Assistant Chief Concierge\nMandarin Oriental, Tokyo is looking for an Assistant Chief Concierge to join our Concierge team.\nAre you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.\nMandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.\nMandarin Oriental, Tokyo renowned for its sophisticated luxury and award-winning service, is located in the prestigious Nihonbashi district. A true culinary destination, it features a selection of worldclass dining experiences set against stunning views of the city skyline and Mt. Fuji.\nAbout the job\nBased at the Mandarin Oriental, Tokyo / within the Concierge Department in Tokyo, the Assistant Chief Concierge supports the Chief Concierge in leading the concierge team to deliver exceptional guest services and enhance the overall guest experience.\nAs Assistant Chief Concierge, you will be responsible for the following duties:\n* Assist the Chief Concierge in the daily operations and supervision of the Concierge Desk, ensuring seamless service delivery.\n* Oversee and train concierge team members, fostering a culture of excellence and adherence to Mandarin Oriental service standards.\n* Handle complex guest requests, inquiries, and complaints with professionalism, efficiency, and a proactive problem-solving approach.\n* Develop and maintain extensive knowledge of local attractions, dining, transportation, and other services to provide accurate and personalized recommendations.\n* Coordinate and arrange a wide range of guest services, including transportation, restaurant reservations, entertainment tickets, and special requests.\n* Manage the concierge desk's budget, inventory, and administrative tasks as delegated by the Chief Concierge.\n* Collaborate with other hotel departments to ensure a cohesive and luxurious guest experience.\n* Contribute to the development and implementation of new concierge services and initiatives.\n* Maintain a high level of discretion and confidentiality regarding guest information.\nAs Assistant Chief Concierge, we would expect you:\n* Minimum of 3-5 years of experience in a luxury hotel concierge role, with at least 1 year in a supervisory or assistant leadership capacity.\n* Proven ability to lead, motivate, and develop a team of concierge professionals.\n* Exceptional interpersonal and communication skills, both written and verbal, with fluency in English and Japanese. Proficiency in additional languages is a significant advantage.\n* Extensive knowledge of local area attractions, cultural events, dining, and transportation options.\n* Strong organizational skills, attention to detail, and the ability to multitask effectively in a fast-paced environment.\n* Proficiency in hotel management software and concierge-specific systems.\n* A passion for delivering outstanding guest service and exceeding expectations.\nOur commitment to you\nLearning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.\nMOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.\nHeath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.\nA competitive salary and benefits packages\nSocial Insurance Plan - Employees Health Insurance and Employees Welfare Pension Insurance (if applicable)\nLabour Insurance Plan\n\nWe’re Fans. Are you?","description_format":"text","description_chars":4211,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[{"language":"Japanese","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts","Luxury Travel","Spa & Massage"],"lifecycle":[{"event":"open","at":"2026-10-31T17:00:42Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":0,"expected_fill_days":57,"reasons":["conf:2","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/mandarin-oriental-assistant-chief-concierge-2","json_url":"https://alion.io/job/mandarin-oriental-assistant-chief-concierge-2.json","meta":{"generated_at":"2026-11-02T02:01:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3043,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1760223},"rest":"https://alion.io/mcp/rest/get_company?id=1760223"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmandarin-oriental-assistant-chief-concierge-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmandarin-oriental-assistant-chief-concierge-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmandarin-oriental-assistant-chief-concierge-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mandarin-oriental-assistant-chief-concierge-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmandarin-oriental-assistant-chief-concierge-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3571238}},{"tool":"search_jobs","arguments":{"company":"mandarinoriental.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3571238},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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