Assistant Engineering Manager

Assistant Engineering Manager

Mandarin Oriental, Tokyo is looking for an Assistant Engineering Manager to join our Engineering team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Tokyo renowned for its sophisticated luxury and award-winning service, is located in the prestigious Nihonbashi district. A true culinary destination, it features a selection of worldclass dining experiences set against stunning views of the city skyline and Mt. Fuji.

About the job

Based at the Mandarin Oriental, Tokyo / within the Engineering Department in Tokyo, Assistant Engineering Manager is responsible for providing all our Guests and Colleagues with a comfortable, safe and pleasing environment by protecting our company assets through cost conscious, superior maintenance processes and dedication to continuous improvement.

Also responsible for completing the preventive maintenance schedule in all guest room areas and ensuring that the physical environment is in accordance with the standards of the hotel and Legendary Quality Experience.

As Assistant Engineering Manager, you will be responsible for the following duties:

1. Manages all repair and maintenance work and share any information and / or concerns to the Duty Engineer, Engineering Manager and Engineering Technician; and directly report to the Engineering Manager, Chief Engineer / Assistant Chief Engineer or report to Director of Engineering in absence of Chief Engineer / Assistant Chief Engineer

2. Responsible for the work carried out by Engineering Technician and ensures the follow through on items recorded in the engineering logbook.

3. Supervises the Engineering Technician and ensures that all tasks assigned to the Duty Team are completed in accordance with the guideline.

4. Ensures that all necessary repair work is carried out in the shortest possible time.

5. Trace and follow-up outstanding work orders.

6. Coordinates with all other operating departments to ensure that all guest comment and request are attended to in accordance with the LQE standards.

7. Coordinates work performed by external maintenance contractors and ensures that work performance is in accordance with the contractual requirements, local rules and regulation as well as Corporate Standards.

8. Ensures that all planned maintenance programs are carried out with minimum disruption to the smooth operation of the Hotel.

9. Completes the preventive maintenance schedule for all guest room areas in accordance with the Standard Operating Procedures.

10. Is attentive to general maintenance requirements of the hotel as he walks the property and reports maintenance requirements on the operating systems available.

11. Supervises the Engineering Technician to ensure that maintenance and repair work is carried out to obtain the best possible results and with only minimal overtime.

12. Takes active part in the Emergency Response Team and is responsible for the follow up on operational as well as technical matters related to incidents, maintenance activities and inspections.

13. Assist to supervise the operation and maintenance of the Building Management System.

14. Takes active part in training programs within the hotel or with exterior sources.

15. Ensures that all engineering areas are maintained in a clean and safe manner.

16. Maintains records of the stored items related to the equipment within their responsibility.

17. Contributes with ideas in finding solutions for daily operational issues within the complete Engineering Department.

18. Maintains a good relationship with Guests, other Departments and fellow Technicians through the consistent display of outstanding LQE skills.

19. Understands and complies with the Departmental Rules and the Hotel Policy and Procedures.

20. Complies with Hotel’s Fire Life Health Safety Security & Environment (FLHSSE) Policy.

21. Trains and directs the subordinates in their respective assigned jobs.

22. Be environmentally friendly, reduce waste, recycle when possible, and reuse whenever applicable.

23. Assumes other duties as assigned by the Management from time to time.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• A competitive salary and benefits packages
• Social Insurance Plan - Employees Health Insurance and Employees Welfare Pension Insurance (if applicable)
• Labour Insurance Plan

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