{"id":3254382,"url":"https://alion.io/job/mandarin-oriental-assistant-executive-housekeeper-mwd","title":"Assistant Executive Housekeeper (m/w/d)","company":{"id":1760223,"name":"Mandarin Oriental","domain":"mandarinoriental.com","url":"https://alion.io/company/mandarinoriental-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career sitemap","truth_index":{"grade":"A","score":88,"open_postings":223,"ghost_share":0,"stale_share":0.498,"repost_share":0,"time_to_fill_p50_days":49,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lucerne, Switzerland"],"countries":["CH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":42000,"max_usd":102000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":388},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-25T23:23:37Z","employer_posted_date":"2026-10-25","last_verified_at":"2026-11-04T22:17:55Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"Mandarin Oriental Palace, Luzern sucht eine:n Assistant Executive Housekeeper, um unser Team im Housekeeping zu verstärken.\nSind Sie ein:e Meister:in Ihres Fachs? Arbeiten Sie gerne in einem Team, das gemeinsam Erfolge feiert, dabei Integrität und Respekt zeigt und verantwortungsvoll handelt? Leben Sie eine Wachstumsmentalität? Wir laden Sie ein, ein Fan des Außergewöhnlichen zu werden.\nMandarin Oriental ist der preisgekrönte Eigentümer und Betreiber einiger der luxuriösesten Hotels, Resorts und Residenzen an erstklassigen Destinationen weltweit und verfügt über eine starke Entwicklungspipeline. Die Gruppe ist zunehmend dafür bekannt, einige der begehrtesten Immobilien der Welt zu schaffen, und bietet legendären Service, der von asiatischem Erbe inspiriert ist, während sie gleichzeitig modernste Luxus-Erlebnisse repräsentiert.\nDas Mandarin Oriental Palace, Luzern ist ein ikonisches Belle-Époque-Wahrzeichen und bietet ein luxuriöses Erlebnis der Spitzenklasse. Es umfasst 136 Zimmer und Suiten, drei Restaurants, eine Bar sowie verschiedene Tagungseinrichtungen, ein Spa und einen Fitnessraum.\nAls Assistant Executive Housekeeper, sind Sie für folgende Aufgaben verantwortlich:\nMotivation, Schulung, Beaufsichtigung, Bewertung und Beratung aller Housekeeping-Mitarbeitenden\n\nPlanung täglicher, wöchentlicher, monatlicher und vierteljährlicher Aufgaben sowie Projekte für alle Zimmerbetreuer, Gästebetreuer, Mitarbeitende in öffentlichen Bereichen und Bürokoordinatoren\n\nErledigung administrativer Aufgaben wie z.B. Terminplanung, Gehaltsabrechnung, Kaufanträge und monatliche Verbrauchsberichte\n\nKontrolle der Arbeitskosten in der Abteilung und Minimierung der Kosten bei gleichzeitiger Sicherstellung einer angemessenen Personalausstattung um einen Fünf-Sterne-Service zu bieten\n\nPlanung von Begehungen und Nachbereitungen mit allen externen Auftragnehmern\n\nÜbernahme der Aufgaben des Executive Housekeepers während dessen Abwesenheit\n\nTägliche Inspektion aller öffentlichen Bereiche, der Gästezimmer, der Aussenanlagen und der Bereiche hinter dem Haus, um sicherzustellen, dass die höchsten Standards erfüllt werden\n\nÜberwachung des Fortschritts, Sicherstellung des Abschlusses des Tiefenreinigungsprogramms sowie Zuweisung von Aufgaben an Housekeeping-Mitarbeitende\n\nBeantwortung von Gästefragen. Hilfestellung für die Gäste, Anleitung und Information auf Anfrage. Durchführung von täglichen Kommunikationsbesprechungen\n\nGewährleistung eines nahtlosen, effizienten und freundlichen Services und Gewährleistung einer gut gereinigten, komfortablen, gut gepflegten und einladenden Umgebung\n\nAls Assistant Executive Housekeeper, erwarten wir von Ihnen:\n3-5 Jahre Berufserfahrung in einer vergleichbaren Position in der Luxushotellerie\n\nKommunikative Fähigkeiten - die Gäste werden sich sowohl mit Beschwerden als auch positivem Feedback an Sie wenden\n\nHohes Engagement sowie eine strukturierte, ergebnisorientierte und selbstständige Arbeitsweise\n\nGute Führungsfähigkeit\n\nMitreissende Kommunikations- und Ausdrucksfähigkeit, Aufgeschlossenheit sowie Teamfähigkeit\n\nFlexibilität und Belastbarkeit- zu Ihrer Position gehören Wochenend- und Feiertagsschichten\n\nExzellente Umgangsformen und gepflegtes Äusseres sowie eine positive Ausstrahlung\n\nSehr gute Deutsch- und Englischkenntnisse, weitere Fremdsprachenkenntnisse sind von Vorteil\n\nUnser Engagement für Sie:\nLernen und Entwicklung. Ihr Erfolg ist unser Erfolg. Wir entwickeln einzigartige Lern- und Entwicklungsprogramme für die verschiedenen Phasen Ihrer Karriere, damit Sie sich kontinuierlich weiterentwickeln können.\n\nMOstay. Wenn man so hart arbeitet wie unsere Kollegen, ist es wichtig, sich eine Auszeit zu gönnen. Als Mitglied der #MOfamily können Sie bei uns wohnen, wo immer Sie auf der Welt sind. Das MOstay-Programm bietet kostenlose Übernachtungen und zusätzlich attraktive Zimmerpreise für Sie und Ihre Liebsten.\n\nGesundheit & Wellness für Kollegen. Die richtige Work-Life-Balance zu finden ist wichtig. Ihr Wohlbefinden ist uns wichtig. Wir bieten allen unseren Kollegen weltweit eine Reihe von Gesundheitsleistungen und Wellness-Programmen an.\n\nSwiss Deluxe Hotels. Als Mitglied der Swiss Deluxe Hotels kommen Sie und Ihre Lieben in den Genuss von Aufenthalten in vielen renommierten Häusern in der ganzen Schweiz. Von aufregenden Stadthotels bis hin zu Grand Hotels, die tief in ihrer Umgebung verwurzelt sind - der perfekte Urlaub ist nur eine Reservierung entfernt.\n\nUnd vieles mehr!\n\nWir sind Fans. Sind Sie es auch?\n***\nMandarin Oriental Palace Luzern is looking for an Assistant Executive Housekeeper to join our Housekeeping team.\nAre you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.\nMandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.\nMandarin Oriental Palace, Luzern is an iconic Belle Époque landmark, offering a premier luxury experience. The hotel comprises 136 rooms and suites, four restaurants, one bar together with a variety of meeting facilities, a Spa and a fitness room.\nAbout the job\nBased at the Mandarin Oriental Palace, Luzern, within the Housekeeping department, the Assistant Executive Housekeeper is responsible for supervising all housekeeping employees, ensuring a smooth operation within the department and responding to all guest feedback and requests. The Assistant Executive Housekeeper reports to the Executive Housekeeper.\nAs Assistant Executive Housekeeper, you will be responsible for the following duties:\nMotivating, training, supervising, evaluating and counselling all Housekeeping employees\n\nPlanning daily, weekly, monthly and quarterly assignments and projects for all Room Attendants, Guest Floor Attendants, Public Area and Office Coordinators\n\nPerforming administrative duties such as, but not limited to, departmental scheduling, payroll, purchase requests and monthly consumption reports\n\nImplementing control on department labour costs and minimize costs while ensuring that adequate staffing is available to provide five star services\n\nScheduling walk-through and follow up with all outside contractors\n\nMaintaining an ongoing Safe & Sound program\n\nAssuming the responsibilities of the Executive Housekeeper during his/her absence\n\nPerforming daily inspection of all public areas, guestrooms, exterior of building and back of house areas, to ensure that the highest standards are met\n\nMonitoring progress, ensuring completion of deep cleaning program and assign tasks to housekeeping employees\n\nResponding guest questions. Providing guest assistance, direction and information as requested. Conduct daily communication meetings\n\nProviding a seamless, efficient and friendly service at all times and ensure a well cleaned, comfortable, well maintained and welcoming environment\n\nAs Assistant Executive Housekeeper, we expect from you:\nIdeally 3-5 years of professional experience in a comparable position in the luxury hospitality industry\n\nCommunicative skills - guests will contact you with complaints as well as positive feedback\n\nStrong leadership skills\n\nHigh level of commitment as well as a structured, results-oriented and independent way of working\n\nEngaging communication and expression skills, open-mindedness as well as teamwork skills\n\nFlexibility and resilience - your position includes weekend and holiday shifts\n\nExcellent manners and well-groomed appearance, as well as a positive charisma\n\nVery good knowledge of German and English. Further foreign language skills are an advantage\n\nOur commitment to you:\nLearning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.\n\nMOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.\n\nHeath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.\n\nSwiss Deluxe Hotels. As a member of the Swiss Deluxe Hotels you and your loved ones get to enjoy stays at many prestigious properties all across Switzerland. From vibrant city hotels to grand hotels deeply rooted in their surroundings, the perfect get-away is only a reservation away.\n\nAnd much more!\n\nWe’re Fans. 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