{"id":3915228,"url":"https://alion.io/job/mandarin-oriental-concierge-5","title":"Concierge","company":{"id":1760223,"name":"Mandarin Oriental","domain":"mandarinoriental.com","url":"https://alion.io/company/mandarinoriental-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career sitemap","truth_index":{"grade":"A","score":87,"open_postings":213,"ghost_share":0,"stale_share":0.512,"repost_share":0,"time_to_fill_p50_days":49,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Amsterdam, Netherlands"],"countries":["NL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2025-09-19T14:13:24Z","employer_posted_date":"2025-09-19","last_verified_at":"2026-11-07T23:32:39Z","board_verified":true,"closed_at":null,"days_open":414,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":414},"description":"Concierge\nMandarin Oriental Conservatorium Amsterdam is looking for a Concierge to join Team.\nAre you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.\nMandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.\nAs Concierge, you will be responsible for the following duties:\nYou monitor the clients during their stay and manage any complaints;\nYou maintain and strengthen relationships with our service providers;\nYou contribute to customer loyalty;\nYou coordinate with porters, and valet drivers and daily follow-up;\nYou guarantee service quality and compliance with MOHG standards and procedures;\nYou represent the Mandarin Oriental brand.\nYour role demands flexibility and adaptability, as each day brings unique challenges and opportunities to enhance guest experiences. This role is well suited to people who thrive in a dynamic environment and enjoy creating memorable experiences for guests.\nAs Concierge we expect from you:\nA minimum of two years’ experience as a Concierge or a Reception employee, preferably in a luxury setting;\nProficiency in the English language. Proficiency in Dutch is a plus;\nEye for detail, drive to success and a supportive attitude;\nExcellent presentation\nA strong sense of responsibility: always follows up, is accurate and knows how to deliver exceptional and personalised service;\nCuriosity, knowledge of Amsterdam and its cultural news.\nOur commitment to you:\nA salary in scale V of the Dutch Horeca CAO;\nExcellent career progression with an iconic, luxury, global hotel brand. A lot of our colleagues joined us at the beginning of their career and are now leading their own teams and divisions;\nFantastic learning and development opportunities for all levels of staff, with targeted development programs to get you ready for the next step in your career;\nDiscounted stays at our beautiful properties across the Group;\nMultiple additional benefits, such as supplemented staff meals, uniform/laundry service, ticket raffles and a 50% contribution to your pension fund;\nTravel allowance of €0,21 per kilometer for distances of 5 kilometers or more;\nF&B Discount Card - discounts at restaurants at high-end hotels in Amsterdam;\nDiscounted collective health insurance and weekly yoga sessions with our personal trainers;\nDiscover your role within our luxury hotel:\n Our teams consist of a diverse group of talented people with a wide range of backgrounds and specialties. This committed team is united by an open work culture that celebrates individuality, emphasises performance and encourages everyone to achieve their full potential. In addition to our commitment to the highest level of service we take pride in a longstanding track record of sustainable practices woven into every layer or our company.\n\n Apply through this website and let us know why you are interested! We look forward to seeing your application. For any questions, reach out to us via +31 (0)20-570 0043. Please ensure eligibility to work in the Netherlands and secure housing in Amsterdam prior to applying. Due to high application volume, we will respond only to candidates meeting these criteria.\nWe’re Fans. Are you?","description_format":"text","description_chars":3652,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[{"language":"Dutch","level":"Advanced (C1)","optional":true},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts","Luxury Travel","Spa & Massage"],"lifecycle":[{"event":"open","at":"2026-11-07T11:06:58Z"}],"visa":[],"liveness":{"score":4,"band":"cold","label":"Long shot","p_open":1,"p_active":0.158,"p_room":0.28,"age_days":414,"expected_fill_days":49,"reasons":["conf:0","win:tail","crowd:junior,brand"],"computed_at":"2026-11-07T23:34:55Z"},"pay":null,"html_url":"https://alion.io/job/mandarin-oriental-concierge-5","json_url":"https://alion.io/job/mandarin-oriental-concierge-5.json","meta":{"generated_at":"2026-11-07T23:34:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":39307,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1760223},"rest":"https://alion.io/mcp/rest/get_company?id=1760223"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmandarin-oriental-concierge-5"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmandarin-oriental-concierge-5"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmandarin-oriental-concierge-5"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mandarin-oriental-concierge-5\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmandarin-oriental-concierge-5"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3915228}},{"tool":"search_jobs","arguments":{"company":"mandarinoriental.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3915228},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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