{"id":2801990,"url":"https://alion.io/job/mandarin-oriental-concierge-attendant","title":"Concierge Attendant","company":{"id":1760223,"name":"Mandarin Oriental","domain":"mandarinoriental.com","url":"https://alion.io/company/mandarinoriental-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career sitemap","truth_index":{"grade":"A","score":86,"open_postings":243,"ghost_share":0,"stale_share":0.379,"repost_share":0,"time_to_fill_p50_days":62,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sanya, China"],"countries":["CN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":12000,"max_usd":20000,"period":"year","method":null,"sample_n":3501},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-10-09T11:00:23Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-19T10:21:04Z","board_verified":false,"closed_at":"2026-10-19T10:21:04Z","days_open":9,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":9},"description":"Concierge Attendant\nMandarin Oriental Sanya is looking for a Concierge Attendant to join our Front Office Department team.\nAre you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.\nMandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.\nMandarin Oriental Sanya features 278 elegantly designed rooms, suites and private pool villas. The Spa at Mandarin Oriental, Sanya is set in serene surroundings and consists of 18 treatment suites situated in 8 beautifully appointed villas. Each treatment suite includes private steam showers and the couples, VIP suites are furnished with sauna, steam room and oversized bathtub. Some of the luxury treatments on offer include the signature Oriental Essence, Thai, Aromatherapy, Deep Tissue, Aromatherapy, and Mandarin Oriental facial therapies.\nAbout the job\nBased at the Mandarin Oriental Sanya within the Front Office Department in Sanya the Concierge Attendant is under the general direction of the Chief Concierge. Its responsibilities are to maintaining operational efficiency in Concierge operation and encourage supportive functional assistance to all departments. Also to promote desired work culture in Concierge area to achieve service production.\nAs Concierge Attendant, you will be responsible for the following duties:\nResponsible for accurate and efficient luggage loading, unloading, delivery and storage\nAddress guests by name with a natural, sincere smile and maintain eye contact\nWelcome and escort guests to rooms in a professional, friendly and genuine manner\nDeliver and collect guest luggage within 8 minutes\nDrive hotel buggies after trained and certificated\nEnsure secure and systematic storage of all guest luggage and belongings\nTimely and neat delivery of newspapers and requested items to guest rooms\nRecord all deliveries, arrivals and departures accurately on the Bellman Control Sheet\nHandle and deliver guest messages and items promptly and correctly\nAttend to guest queries and requests in a helpful, professional, warm and friendly manner\nArrange taxi and limousine services for guests and visitors\nCommunicate pertinent information effectively between shifts\nMaintain neat and tidy working areas, including ashtrays\nCollect guest preferences and exceed expectations\nMaintain comprehensive knowledge of Sanya city information and local updates\nUnderstand and practice guest recognition\nAdhere to all hotel rules and regulations as stated in the Staff Handbook\nMaintain thorough knowledge of LQE, USP and SOP\nAssist and perform other duties as required and directed\nBe fully aware of fire and emergency procedures and responsibilities\nAcquire working knowledge of hotel systems through training\nMaster all policies and procedures related to Concierge Attendant role\nMaintain immaculate personal presentation and comply with uniform standards\nHave complete knowledge of hotel services, facilities, outlets, hours of operation and offerings\nBe aware of daily arrivals, VIPs, returning guests and special requests\nProvide helpful and accurate information to guests\nIdentify opportunities to increase hotel profitability within the section\nSupport, encourage and assist colleagues as required\nRespond to emergency or difficult situations as assigned by management\nWork in other sections when needed\nMeasurable Objectives\nCtrip rating above 4.8, TripAdvisor rank Top 10 in Sanya\nEnsure Concierge service standards and pass LQA audit\nAchieve Fans of MO related targets set by the corporate\nAs Guest Service Supervisor, we expect from you:\nStrong interpersonal and problem-solving abilities\nExcellent Hotel product and local destination knowledge\nHighly responsible & reliable\nWorks well under pressure in a fast-paced environment\nAbility to work cohesively as part of a team\nAbility to focus attention on guest needs, always remaining calm and courteous\nEnglish language skills\nCustomer focused: anticipates guest needs, attentive to detail, natural warm smile\nTeam player: collaborates cross-departmentally, positive influence on others\nDelivers their best: energetic, meets MOHG standards, open to feedback\nTrustworthy and responsible: punctual, honest, safety & environmentally aware\nComposed: calm under pressure, mature, flexible problem-solving\nA MOHG ‘Fan’/Committed: embodies brand values, understands LQE & Pillars\nOur commitment to you\nLearning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.\nMOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.\nHeath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.\nAdd any local benefits\nA competitive salary and benefits packages\nAnnual Leave and Public Holidays\nSocial Insurances and Housing Fund\nFree accommodation and meals\nWe’re Fans. Are you?","description_format":"text","description_chars":5684,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Annual leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts","Luxury Travel","Spa & Massage"],"lifecycle":[{"event":"open","at":"2026-10-18T03:04:00Z"},{"event":"close","at":"2026-10-19T10:21:04Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/mandarin-oriental-concierge-attendant","json_url":"https://alion.io/job/mandarin-oriental-concierge-attendant.json","meta":{"generated_at":"2026-10-25T18:26:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26202,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1760223},"rest":"https://alion.io/mcp/rest/get_company?id=1760223"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmandarin-oriental-concierge-attendant"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmandarin-oriental-concierge-attendant"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmandarin-oriental-concierge-attendant"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mandarin-oriental-concierge-attendant\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmandarin-oriental-concierge-attendant"}]}