{"id":2791043,"url":"https://alion.io/job/mandarin-oriental-concierge-trainee-june","title":"Concierge Trainee - June","company":{"id":1760223,"name":"Mandarin Oriental","domain":"mandarinoriental.com","url":"https://alion.io/company/mandarinoriental-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career sitemap","truth_index":{"grade":"A","score":86,"open_postings":244,"ghost_share":0,"stale_share":0.352,"repost_share":0,"time_to_fill_p50_days":69,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Early Careers","role_family":"Early Careers","seniority":"intern","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Madrid, Spain"],"countries":["ES"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":19000,"max_usd":37000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":768},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-30T12:58:10Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-23T17:58:54Z","board_verified":true,"closed_at":null,"days_open":23,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":23},"description":"The Company:\nMandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most prestigious hotels and resorts. The Group now operates or has under development 46 hotels with more than 11,000 rooms in 25 countries in key business and leisure destinations.\nThe Hotel:\nRenowned Parisian designers Gilles & Boissier, have created a sophisticated residential design for the 100 rooms and 53 suites, including several one-of-a-kind specialty suites, featuring unique design elements inspired by the hotel’s historic connections to the city, Spanish culture and art.With a stunning and meticulous restoration that celebrates César Ritz’s pioneering spirit, a prestigious central location, five restaurants and bars overseen by one of Spain’s most celebrated chefs and exceptional leisure and wellness facilities, Mandarin Oriental Ritz, Madrid is set to become the city’s most luxurious hotel.\nResponsabilities:\nAttend all guests according to the Company and Hotel philosophy.\nEnsure customer satisfaction from the first interaction to departure in accordance to the MOHG Legendary Quality Experience (LQEs), the MOHG Pillars and the perspective service standards of MOQA.\nRespond properly to the all guest requests using the proper communication skills.\nProvide a five-star service by showing and extensive knowledge of: All Hotel services, facilities, Madrid and Surrounding areas, Transportation, Restaurants, Attractions, Retails, Sightseeing and Cultural or Art Activities, etc…\nCreate focused and clear conversation / Interaction with guest.\nProvide the guest with accurate information.\nPersonalize any interaction with guest to delight and gain fidelity and loyalty.\nIdentify guest request and be proactive by anticipating their needs.\nAssist guest with recommendations, bookings, and confirmations. \nRecord properly all the guest request and confirmation via front desk systems (e.g Alice, Infor, Hotsos).\nEnsure an efficient follow up to all guest requests or experiences.\nEnsure an efficient and clear communication with colleagues, other department and concierge’s service provider. \nLa compañía\nMandarin Oriental Hotel Group, galardonado propietario y operador de algunos de los hoteles y resorts más prestigiosos del mundo. El Grupo ahora opera o tiene en desarrollo 46 hoteles con más de 11,000 habitaciones en 25 países en destinos clave de negocios y placer.\nEl Hotel\nLos reconocidos diseñadores parisinos Gilles & Boissier, han creado un sofisticado diseño residencial para las 100 habitaciones y 53 suites, incluyendo varias suites especializadas únicas, con elementos de diseño únicos inspirados en las conexiones históricas del hotel con la ciudad, la cultura española y el arte. Con una impresionante y meticulosa restauración que celebra el espíritu pionero de César Ritz, una prestigiosa ubicación central, cinco restaurantes y bares supervisados por uno de los chefs más famosos de España y excepcionales instalaciones de ocio y bienestar, Mandarin Oriental Ritz, Madrid se convertirá en el hotel más lujoso de la ciudad.\nResponsabilidades:\nAtender a todos los huéspedes de acuerdo a la filosofía de la Empresa y del Hotel.\nGarantizar la satisfacción del cliente desde la primera interacción hasta la salida, de acuerdo con la Experiencia de Calidad Legendaria (LQE) de MOHG, los pilares de MOHG y los estándares de servicio de MOQA.\nResponda adecuadamente a todas las solicitudes de los huéspedes utilizando las habilidades de comunicación preescritas por MOHG.\nBrindar un servicio cinco estrellas mostrando un amplio conocimiento de todos los servicios del Hotel, instalaciones, Madrid y alrededores, Transporte, Restauración, Atracciones, Comercio, Turismo y Actividades Culturales o Artísticas, etc…\nCree una conversación / interacción enfocada y clara con el huésped.\nProporcionar al huésped información precisa.\nPersonaliza cualquier interacción con el huésped para deleitar y ganar fidelidad y lealtad.\nIdentifique las solicitudes de los huéspedes y ser proactivo anticipándose a sus necesidades.\nAyudar a los huéspedes con recomendaciones, reservas y confirmaciones.\nRegistre correctamente todas las solicitudes y confirmaciones de los huéspedes a través de los sistemas de recepción (por ejemplo, Alice, Infor, Hotsos).\nAsegurarse de hacer seguimiento eficiente de todas las solicitudes o experiencias de los huéspedes.\nAsegurarse de tener una comunicación eficiente y clara con los colegas, otros departamentos y el proveedor de servicios de Conserjería.","description_format":"text","description_chars":4513,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts","Luxury Travel","Spa & Massage"],"lifecycle":[{"event":"open","at":"2026-10-17T19:46:08Z"}],"visa":[],"liveness":{"score":87,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.869,"p_room":1,"age_days":22,"expected_fill_days":69,"reasons":["conf:2","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/mandarin-oriental-concierge-trainee-june","json_url":"https://alion.io/job/mandarin-oriental-concierge-trainee-june.json","meta":{"generated_at":"2026-10-23T18:16:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27852,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1760223},"rest":"https://alion.io/mcp/rest/get_company?id=1760223"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmandarin-oriental-concierge-trainee-june"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmandarin-oriental-concierge-trainee-june"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmandarin-oriental-concierge-trainee-june"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mandarin-oriental-concierge-trainee-june\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmandarin-oriental-concierge-trainee-june"}]}