{"id":4278604,"url":"https://alion.io/job/mandarin-oriental-duty-manager-6","title":"Duty Manager","company":{"id":1760223,"name":"Mandarin Oriental","domain":"mandarinoriental.com","url":"https://alion.io/company/mandarinoriental-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career sitemap","truth_index":{"grade":"A","score":85,"open_postings":208,"ghost_share":0,"stale_share":0.601,"repost_share":0,"time_to_fill_p50_days":46,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Abu Dhabi, United Arab Emirates"],"countries":["AE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-08-26T15:12:57Z","employer_posted_date":"2026-08-26","last_verified_at":"2026-11-14T01:41:41Z","board_verified":true,"closed_at":null,"days_open":79,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":79},"description":"Emirates Palace Mandarin Oriental, Abu Dhabi is looking for a Duty Manager to join our Front Office team.\nAre you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.\nMandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.\nEmirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy. From a 1.3km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is located in the heart of Abu Dhabi and perfect for a once-in-a-lifetime holiday or for events and meetings that make a statement, with some of the city’s largest hotel conference centres. Emirates Palace, Abu Dhabi offers award-winning 5-star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award-winning culinary cuisines.\nAbout the job\nBased at the Emirates palace Mandarin Oriental, Abu Dhabi within the Front Office Department, the Duty Manager is responsible for supervising all areas and activities pertaining to the guest services operation and all-around hotel activities. Direct and manage Front Office in absence of the Front Office Manager and assist the Assistant Front Office Manager. The Duty Manager reports to the Front Office Manager.\nAs aDuty Manager, you will be responsible for the following duties:\nSupport and assist all Front Office sections.\nEnsures that all guests receive prompt, cordial attention and personal recognition and resolves related problems.\nInform and co-ordinate with other operating departments e.g. Housekeeping, Engineering, Sales and Butlers of Front Office matters which may concern them.\nCheck all correspondence of the day’s arrivals to familiarize with arrived and arriving guests and their needs, follows up as required.\nControl room availability for walk-ins and establish accountability for guests departure dates and times.\nFollow up with Housekeeping for any unresolved room discrepancies.\nMaintain reservation procedures and same day arrivals.\nCheck all arrivals folios, follows up on credit standing of walk-in guests and validity of account to company instructions.\nCheck all billing instructions and guest credit for accuracy. Follow up and resolve related issues.\nMaintains appropriate standards of conduct, dress, uniforms, hygiene, appearance and posture for all departmental employees.\nEnsures that all departmental information is kept accurately and up to date.\nPromotes in house sales and facilities to maximize hotel revenues.\nUnderstand and carries out duties in line with Hotel Emergency Procedures.\nInspects Front and Back of house for cleanliness, Health & Safety and reports any faults to concerned departments.\nInspect guestrooms on a daily basis.\nCo-ordinate/Assist security personnel in all related matters.\nRespond promptly to any operational requests from Front Office and other hotel departments.\nAttends to referred and unsolved problematic situations.\nCo-ordinate and assist with accommodation and transportation of guests in overbooked situations.\nCompletes VIP, delegations and group leaders welcome and farewell as appropriate.\nConduct efficient hand-over during shift changes.\nAs a Duty Manager, we expect from you:\nPrevious experience in the same role in a luxury hotel is preferred, resort experience will be a plus\nFluency in German, Mandarin, or Russian, both spoken and written, is highly preffered.\nStrong proficiency in Microsoft Office, Opera PMS, and HotSOS.\nHigh attention to detail with the ability to organize, prioritize, and manage multiple tasks efficiently.\nProven ability to motivate, lead, and develop teams in a high-performance environment.\nDemonstrated capability in preparing accurate and timely departmental and operational reports.\nOur commitment to you\nLearning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.\nMOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.\nHeath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.\nRetirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.\nWe’re Fans. Are you?","description_format":"text","description_chars":5106,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[{"language":"Russian","level":"All levels","optional":false},{"language":"German","level":"Advanced (C1)","optional":false}]},"benefits":["Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts","Luxury Travel","Spa & Massage"],"lifecycle":[{"event":"open","at":"2026-11-13T19:48:36Z"}],"visa":[],"liveness":{"score":22,"band":"cold","label":"Long shot","p_open":1,"p_active":0.61,"p_room":0.36,"age_days":79,"expected_fill_days":46,"reasons":["conf:0","win:tail","crowd:brand"],"computed_at":"2026-11-14T02:38:48Z"},"pay":null,"html_url":"https://alion.io/job/mandarin-oriental-duty-manager-6","json_url":"https://alion.io/job/mandarin-oriental-duty-manager-6.json","meta":{"generated_at":"2026-11-14T02:38:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3578,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1760223},"rest":"https://alion.io/mcp/rest/get_company?id=1760223"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmandarin-oriental-duty-manager-6"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmandarin-oriental-duty-manager-6"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmandarin-oriental-duty-manager-6"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mandarin-oriental-duty-manager-6\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmandarin-oriental-duty-manager-6"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4278604}},{"tool":"search_jobs","arguments":{"company":"mandarinoriental.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4278604},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}