Front Office Intern

About the Job

Based at Mandarin Oriental, Jakarta, the Front Office Intern will support the hotel’s Front Office team in delivering exceptional guest service and ensuring smooth daily operations. This role plays a key part in creating memorable first impressions, assisting with guest requests, and maintaining the highest standards of hospitality. The intern reports to the Front Office Manager and works closely with the Reception, Concierge, and Guest Relations teams.

As Front Office Intern, you will be responsible for the following duties:

Guest Service Support

• Assist in welcoming guests and providing check-in/check-out support.
• Help handle guest inquiries and direct them to appropriate services.
• Support concierge services including transportation arrangements and local recommendations.

Operations & Administration

• Record and update guest information in the property management system.
• Assist in preparing daily reports and handovers for Front Office staff.
• Support scheduling and documentation for Front Office trainees.

Communication & Coordination

• Liaise with other departments to ensure guest requests are fulfilled promptly.
• Assist in preparing guest amenities and special arrangements.
• Support communication flow between Front Office and Housekeeping for room readiness.

Event & Special Projects

• Assist in preparing logistics for VIP arrivals, group check-ins, or special events.

Additional Responsibilities

• Perform other tasks as required to support the Front Office department.

What We Expect from You

• Currently pursuing or recently completed a degree in Hospitality Management or related field.
• Strong interest in guest service and hotel operations.
• Good command of English and strong interpersonal skills.
• Professional, detail-oriented, reliable, and able to work collaboratively in a fast-paced environment.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Duty Meals. Good food fuels great work. Enjoy daily meals prepared fresh by our MO Makan - Colleague Restaurant Kitchen.

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