{"id":2646053,"url":"https://alion.io/job/mandarin-oriental-guest-experience-manager","title":"Guest Experience Manager","company":{"id":1760223,"name":"Mandarin Oriental","domain":"mandarinoriental.com","url":"https://alion.io/company/mandarinoriental-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career sitemap","truth_index":{"grade":"A","score":86,"open_postings":238,"ghost_share":0,"stale_share":0.374,"repost_share":0,"time_to_fill_p50_days":66,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Muğla, Turkey"],"countries":["TR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":20000,"max_usd":35000,"period":"year","method":null,"sample_n":4786},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-06-02T10:12:40Z","employer_posted_date":"2026-06-02","last_verified_at":"2026-10-27T08:40:49Z","board_verified":true,"closed_at":null,"days_open":146,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":146},"description":"Mandarin Oriental Hotel Group\nAre you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.\nMandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.\nMandarin Oriental, Bodrum\nA stunning resort overlooking the Aegean Sea, Mandarin Oriental, Bodrum is where dreams come true. A luxury 5-star hotel retreat with two private beaches and excellent leisure facilities, we invite you to lie back, relax and savour the moment. With an idyllic location in Paradise Bay, we offer a seductive blend of style, serenity and 5-star comfort. With a range of gourmet restaurants, relaxing spa and choice of rooms, suites and villas, our unique resort is world-class.\nDuties and Responsibilities\nTrain colleagues on operational procedures (SOP’s) and functions and explain company\npolicies\nRevise & change SOP´s when necessary.\nTo meet managers to stay informed of changes affecting operations and share these changes with Guest Experience team.\nComplete daily Guest Experience allocation sheet and share this with relevant departments.\nObserve and evaluate colleagues’ appearance and performance to ensure quality service and\nCompliance with specifications.\nInspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.\nApply guest feedback to service improvement efforts.\nInform colleagues about special events or promotions taking place in the resort\nRequisition necessary supplies, equipment, or services.\nResolve guest complaints and ensure follow up is carried out the Guest Experience team\nMeet and greet guests ensuring that a smooth sequence of the arrival and departure experience is followed.\nAct on behalf of Mandarin Oriental, Bodrum to ensure all guests are delighted and satisfied at all times.\nSupervise and maintain the Legendary Quality Experience, Pillar and MOQA standards.\nCreate a safe, comfortable, and friendly working environment to enable the team to deliver an outstanding overall level of service.\nWelcome guests to their assigned suites and explain, in accordance with of Legendary Quality Experience required standards, facilities and services provided by Mandarin Oriental, Bodrum.\nImplement and maintain the Legendary Quality Experience Standards throughout the department.\nRequirements\nKnowledge of computers and systems.\nSuccessful problem solving skills.\nPossess an excellent written and verbal command of English.\nExcellent overall communication skills.\nAble to multi-task.\nStrong desire to provide excellent guest service.\nThe ability to work well in a team environment.\nPossess a pleasant and outgoing personality.\nMulti-lingual is preferred\nOfficial Guest Experience Manager School qualification\nPrevious luxury hotel experience.","description_format":"text","description_chars":3255,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-15T20:10:00Z"}],"visa":[],"liveness":{"score":11,"band":"cold","label":"Long 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