{"id":2738964,"url":"https://alion.io/job/mandarin-oriental-guest-relations-trainee","title":"Guest Relations Trainee","company":{"id":1760223,"name":"Mandarin Oriental","domain":"mandarinoriental.com","url":"https://alion.io/company/mandarinoriental-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career sitemap","truth_index":{"grade":"C","score":59,"open_postings":271,"ghost_share":0.686,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":31,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Early Careers","role_family":"Early Careers","seniority":"intern","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Madrid, Spain"],"countries":["ES"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":18500,"max_usd":36000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":710},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-05T13:23:08Z","employer_posted_date":"2026-08-05","last_verified_at":"2026-10-18T06:22:52Z","board_verified":true,"closed_at":null,"days_open":73,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":73},"description":"The Company:\nMandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most prestigious hotels and resorts. The Group now operates or has under development 46 hotels with more than 11,000 rooms in 25 countries in key business and leisure destinations.\nThe Hotel:\nRenowned Parisian designers Gilles & Boissier, have created a sophisticated residential design for the 100 rooms and 53 suites, including several one-of-a-kind specialty suites, featuring unique design elements inspired by the hotel’s historic connections to the city, Spanish culture and art.With a stunning and meticulous restoration that celebrates César Ritz’s pioneering spirit, a prestigious central location, five restaurants and bars overseen by one of Spain’s most celebrated chefs and exceptional leisure and wellness facilities, Mandarin Oriental Ritz, Madrid is set to become the city’s most luxurious hotel.\nResponsabilities:\nAct at all times as a Hotel Ambassador, representing Mandarin Oriental standards and values.\nInitiate contact with guests entering the hotel, offering a warm, welcoming and professional first impression.\nDeliver items to guest rooms promptly, including messages, mail, faxes, packages, flowers, requested items, and guest amenities. • Ensure the security and control of guestroom access at all times.\nUnderstand guest inquiries and provide appropriate responses, escalating when necessary.\nAssist Doormen and Porters when required to ensure smooth guest arrivals and departures.\nSupport Concierge and Butler colleagues with guest requests and services, including the retrieval of theatre tickets, flowers, and other special arrangements.\nCarry out additional duties as assigned by the Chef Concierge, Bell Captain, or management team.\nLa compañía\nMandarin Oriental Hotel Group, galardonado propietario y operador de algunos de los hoteles y resorts más prestigiosos del mundo. El Grupo ahora opera o tiene en desarrollo 36 hoteles con más de 11,000 habitaciones en 25 países en destinos clave de negocios y placer.\nEl Hotel\nLos reconocidos diseñadores parisinos Gilles & Boissier, han creado un sofisticado diseño residencial para las 100 habitaciones y 53 suites, incluyendo varias suites especializadas únicas, con elementos de diseño únicos inspirados en las conexiones históricas del hotel con la ciudad, la cultura española y el arte. Con una impresionante y meticulosa restauración que celebra el espíritu pionero de César Ritz, una prestigiosa ubicación central, cinco restaurantes y bares supervisados por uno de los chefs más famosos de España y excepcionales instalaciones de ocio y bienestar, Mandarin Oriental Ritz, Madrid se convertirá en el hotel más lujoso de la ciudad.\nResponsabilidades:\nActuar en todo momento como Embajador del Hotel, representando los estándares y valores de Mandarin Oriental.\nIniciar el contacto con los huéspedes a su llegada al hotel, ofreciendo una primera impresión cálida, acogedora y profesional.\nEntregar puntualmente en las habitaciones de los huéspedes mensajes, correo, faxes, paquetes, flores, artículos solicitados y amenities.\nGarantizar en todo momento la seguridad y el control del acceso a las habitaciones de los huéspedes.\nComprender las consultas de los huéspedes y proporcionar respuestas adecuadas, escalando los asuntos cuando sea necesario.\nAyudar a los Doormen y Porters cuando sea necesario para garantizar llegadas y salidas de huéspedes fluidas y eficientes.\nApoyar al equipo de Concierge y Butler en las solicitudes y servicios para huéspedes, incluyendo la recogida de entradas de teatro, flores y otros preparativos especiales.\nRealizar tareas adicionales asignadas por el Chef Concierge, el Bell Captain o el equipo de dirección.","description_format":"text","description_chars":3736,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts","Luxury Travel","Spa & Massage"],"lifecycle":[{"event":"open","at":"2026-10-16T20:05:20Z"}],"visa":[],"liveness":{"score":6,"band":"cold","label":"Long shot","p_open":1,"p_active":0.221,"p_room":0.28,"age_days":72,"expected_fill_days":31,"reasons":["conf:0","stale_co","win:tail","crowd:junior,brand"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/mandarin-oriental-guest-relations-trainee","json_url":"https://alion.io/job/mandarin-oriental-guest-relations-trainee.json","meta":{"generated_at":"2026-10-18T09:39:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14302,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1760223},"rest":"https://alion.io/mcp/rest/get_company?id=1760223"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmandarin-oriental-guest-relations-trainee"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmandarin-oriental-guest-relations-trainee"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmandarin-oriental-guest-relations-trainee"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mandarin-oriental-guest-relations-trainee\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmandarin-oriental-guest-relations-trainee"}]}