{"id":3265493,"url":"https://alion.io/job/mandarin-oriental-hostess","title":"Hostess","company":{"id":1760223,"name":"Mandarin Oriental","domain":"mandarinoriental.com","url":"https://alion.io/company/mandarinoriental-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career sitemap","truth_index":{"grade":"A","score":85,"open_postings":235,"ghost_share":0,"stale_share":0.387,"repost_share":0,"time_to_fill_p50_days":66,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":6500,"max_usd":11000,"period":"year","method":null,"sample_n":4786},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-26T06:12:46Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-28T12:53:53Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.\nMandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.\nMandarin Oriental, Makati is an upcoming 5-star luxury hotel set within the lush Ayala Triangle Gardens, at the prestigious corner of Paseo de Roxas and Makati Avenue. Scheduled to open in 2026, this landmark development will feature 275 elegantly appointed guestrooms and suites, offering a refined blend of contemporary design and timeless sophistication. Guests will enjoy an exceptional array of world-class amenities, including a curated selection of restaurants, a stylish bar, a serene pool area, and the brand’s signature spa. Designed to be a sanctuary in the heart of the city, the hotel promises an elevated experience for both leisure and business travelers seeking comfort, excellence, and distinction in Manila.\nThe Role\nThe Hostess is responsible for delivering a warm, professional, and seamless dining arrival experience, ensuring all guests feel welcomed and valued from the moment they arrive. This role manages reservations, table assignments, and guest interactions with precision and grace, reflecting Mandarin Oriental’s legendary service standards.\nKey Responsibilities\nGuest Arrival & Dining Experience\nGreet all guests warmly upon arrival, ensuring a gracious and professional first impression\nEscort guests to their tables while maintaining a polished and engaging presence\nEnsure guests are seated according to their preferences and reservation details\nAcknowledge departing guests with a courteous farewell, encouraging repeat visits\nEnsure guest dress code complies with restaurant and hotel standards\nReservations Management\nHandle restaurant reservations in a friendly, accurate, and professional manner\nRespond to reservation inquiries via email and phone promptly, in line with hotel standards\nCoordinate closely with restaurant management on special requests and VIP reservations\nGuest Relations & Personalization\nPrepare guest profiles and preferences prior to each service for team briefings\nMaintain accurate guest records and update preferences in the guest history system\nAnticipate guest needs and ensure a personalized and memorable dining experience\nMaintain a consistently professional, friendly, and approachable demeanor\nOperational Coordination\nAttend daily pre-service briefings to stay informed on reservations, VIP guests, and updates\nLiaise closely with service and kitchen teams to ensure smooth table flow and service timing\nCommunicate guest requirements clearly to relevant team members\nEnsure seamless coordination during peak service periods\nMenu Knowledge & Service Support\nMaintain thorough knowledge of restaurant menus, ingredients, and offerings\nProvide confident recommendations and respond accurately to guest inquiries\nSupport the service team in enhancing the overall dining experience\nService Excellence & Grooming Standards\nMaintain impeccable personal grooming, hygiene, and uniform standards\nRepresent the hotel with professionalism and elegance at all times\nDemonstrate attention to detail in all aspects of guest interaction and presentation\nPre-Opening Responsibilities\nParticipate in training sessions, SOP briefings, and service culture workshops\nAssist in setting up reservation systems, host stand, and guest flow procedures\nTake part in mock services and operational simulations\nSupport other departments as needed during pre-opening activities\nQualifications & Experience\nBachelor’s degree or Diploma in Hospitality Management or related field\nPrevious experience in a hostess, reservations, or guest relations role is an advantage\nExperience in a luxury hotel or fine dining environment preferred\nExcellent communication and interpersonal skills\nFluent in English; additional languages are an advantage\nStrong organizational and multitasking abilities\nGuest-focused with a warm and engaging personality\nAttention to detail and accuracy in handling reservations and guest preferences\nAbility to remain composed and professional in a fast-paced environment\nStrong teamwork and coordination skills\nProfessional grooming and presentation\nWhy Join Us?\nMandarin Oriental offers a world-class environment where your expertise, creativity, and leadership will shape the legacy of our return to Manila. You will be part of a dynamic preopening team committed to excellence, innovation, and authentic Asian hospitality.\nOur commitment to you:\nLearning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.\nMOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.\nHeath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.\nWe’re Fans. Are you?","description_format":"text","description_chars":5636,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts","Luxury Travel","Spa & Massage"],"lifecycle":[{"event":"open","at":"2026-10-26T08:58:14Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":66,"reasons":["conf:2","velocity","win:early","comp:brand"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/mandarin-oriental-hostess","json_url":"https://alion.io/job/mandarin-oriental-hostess.json","meta":{"generated_at":"2026-10-28T13:50:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18779,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1760223},"rest":"https://alion.io/mcp/rest/get_company?id=1760223"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmandarin-oriental-hostess"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmandarin-oriental-hostess"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmandarin-oriental-hostess"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mandarin-oriental-hostess\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmandarin-oriental-hostess"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3265493}},{"tool":"search_jobs","arguments":{"company":"mandarinoriental.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3265493},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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