{"id":2802002,"url":"https://alion.io/job/mandarin-oriental-intern-concierge","title":"Intern, Concierge","company":{"id":1760223,"name":"Mandarin Oriental","domain":"mandarinoriental.com","url":"https://alion.io/company/mandarinoriental-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career sitemap","truth_index":{"grade":"A","score":86,"open_postings":243,"ghost_share":0,"stale_share":0.379,"repost_share":0,"time_to_fill_p50_days":62,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Early Careers","role_family":"Early Careers","seniority":"intern","employment_type":"internship","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dubai, United Arab Emirates"],"countries":["AE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":13500,"max_usd":26000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":829},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-15T14:18:20Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-26T23:44:00Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"Mandarin Oriental Jumeira, Dubai is looking for a Concierge Intern to join our Concierge team.\nAre you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.\nMandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.\nWith a pristine oceanfront setting, Mandarin Oriental Jumeira, Dubai is a stylish urban resort overlooking the clear blue waters of the Arabian Gulf and Dubai’s glittering skyline, which is dominated by Burj Khalifa, the tallest building in the world. The hotel's beachfront location and open-air facilities are designed to bring a new level of relaxed luxury to the city.\nJob Purpose\nThe Concierge Intern is responsible for providing five-star services to all guests and colleagues. It is the mission and intent of this position that the candidate will keep the guest’s perspective in mind at all times and carry out the mission of the Rooms Division. The Concierge will be creative and accommodating to all of the guest’s needs and requests.\nAs a Concierge Intern you will be responsible for the following duties:\nCreate focused conversations with guests which identify their personal preferences.\n\nBe proactive and anticipate the complete requirements of each guest in order to make their unique experience a success.\n\nProvide clear directions for all guests travelling outside of the hotel.\n\nRespond to all guests’ needs and requests, utilizing proper communication skills within resources, and other departments, when appropriate.\n\nMaintain a daily record via Concierge software of all guest requests, reservations and confirmations for guests.\n\nCommunicate all important details to management and colleagues regarding internal and external events, resources and possible challenges.\n\nAssists guest in the recommendation, booking and organizing of sightseeing/shopping/arts and cultural activities.\n\nAssists guests in the confirming or booking of airline flights.\n\nAssists guests in the recommendation and booking of restaurants, bars, clubs and other entertainment/leisure activities as requested\n\nArranges limousine transportation requests, ensuring that limousine generated revenue is fully maximized\n\nProvides all information pertaining to the hotel’s services and facilities.\n\nIs expected to have an extensive and intimate knowledge of Dubai and surrounding regions. This includes all modes of transportation, restaurants, bars, clubs, retail, sightseeing, arts and cultural activities. All recommendations must appear to be personal and insightful.\n\nBuilds relationship with guests to delight and gain loyalty.\n\nEnsure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA.\n\nHave an in-depth knowledge of directions, travel time, cost and various forms of transportation.\n\nMaintain a constantly updated database with extensive information about city highlights.\n\nDemonstrate first-hand knowledge of the recommendations with thorough research.\n\nIs proactive and able to anticipate the complete requirements to make the experience a success.\n\nAs a Concierge Intern we expect from you:\nSenior School qualification or equivalent.\n\nHospitality School diploma is an advantage.\n\nAvailability from October until April.\n\nAble to stand for extended period of time.\n\nMinimum 1 luxury hospitality internship experience.\n\nStrong commands of Microsoft Office.\n\nAbility to understand guest needs and expectations and to deliver superior customer service.\n\nPerform job with attention to details and the ability to organize and handle multiple tasks effectively.\n\nClear communication; effective verbal and written communication skills in English. Speaking Spanish, German, Italian, Russian and French is an advantage.\n\nOur commitment to you:\nLearning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.\n\nHeath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.\n\nA competitive salary and benefits packages\n\nWe’re Fans. Are you?","description_format":"text","description_chars":4733,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[{"language":"Spanish","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts","Luxury Travel","Spa & Massage"],"lifecycle":[{"event":"open","at":"2026-10-18T03:04:00Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":10,"expected_fill_days":62,"reasons":["conf:1","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/mandarin-oriental-intern-concierge","json_url":"https://alion.io/job/mandarin-oriental-intern-concierge.json","meta":{"generated_at":"2026-10-27T00:56:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1273,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1760223},"rest":"https://alion.io/mcp/rest/get_company?id=1760223"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmandarin-oriental-intern-concierge"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmandarin-oriental-intern-concierge"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmandarin-oriental-intern-concierge"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mandarin-oriental-intern-concierge\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmandarin-oriental-intern-concierge"}]}