{"id":2658170,"url":"https://alion.io/job/mandarin-oriental-learning-development-manager","title":"Learning & Development Manager","company":{"id":1760223,"name":"Mandarin Oriental","domain":"mandarinoriental.com","url":"https://alion.io/company/mandarinoriental-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career sitemap","truth_index":{"grade":"D","score":46,"open_postings":181,"ghost_share":0.906,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-16T05:45:00Z"}},"role":"HR","role_family":"HR","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cortina d'Ampezzo, Italy"],"countries":["IT"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":35000,"max":40000,"currency":"EUR","period":"year","gross":true,"usd_annual":44835},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-06-23T16:42:35Z","employer_posted_date":"2026-06-23","last_verified_at":"2026-10-16T03:52:39Z","board_verified":true,"closed_at":null,"days_open":114,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":114},"description":"Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.\nMandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.\nMandarin Oriental Cristallo, Cortina is an upcoming luxury alpine resort set above the renowned mountain village of Cortina d’Ampezzo, in the heart of the Dolomites. Scheduled to open in winter 2026, this landmark property will feature 83 elegantly appointed guestrooms and suites, many with balconies offering breathtaking views. Blending Art Nouveau heritage with modern sophistication, the resort will offer a range of world-class amenities including signature restaurants and bars, flexible event spaces, and an extensive spa and wellness facility with an indoor-outdoor pool. Guests will enjoy a curated alpine experience with activities such as skiing, hiking, mountain climbing, and ice skating.\nRoles and Responsibilities\nPre-Opening Responsibilities\nDevelop and implement the hotel's Pre-Opening Learning & Development Strategy in alignment with business objectives and brand standards.\nLead the onboarding and orientation journey for all colleagues recruited during the pre-opening phase.\nCoordinate and deliver large-scale induction programmes to support seasonal and permanent colleagues.\nCollaborate with Department Heads to identify opening-critical competencies and ensure operational readiness.\nSupport the Director of People & Culture in embedding Mandarin Oriental culture, values and behaviours from day one.\nParticipate in recruitment events, assessment centres and onboarding initiatives as required.\nLearning & Development\nCommunicate and engage all hotel colleagues in Mandarin Oriental culture, vision, mission and values.\nImplement and maintain Mandarin Oriental Learning & Development Standards including:\nMOve In Orientation\nService Excellence Learning\nDepartmental Training\nOff-job/Classroom Training\nSupervisory and Management Development\nDigital Learning\nL&D Administration and Resources\nPrepare and execute the Annual Learning & Development Plan.\nDesign and deliver training programmes addressing operational, behavioural and leadership needs.\nDevelop Personal Development Plans and support career progression initiatives.\nPrepare and communicate the monthly Training Calendar.\nDeliver Mandarin Oriental learning programmes across all levels of the organisation.\nMaintain accurate training records and ensure compliance with corporate and local requirements.\nProduce monthly and quarterly Learning & Development reports for hotel leadership and corporate offices.\nManage the annual Learning & Development budget together with the Director of People & Culture.\nTalent & Performance\nSupport the annual Performance Management cycle.\nPartner with Department Heads to identify talent and succession opportunities.\nFacilitate Talent Review and Succession Planning discussions.\nProvide coaching and career development support to colleagues and leaders.\nSupport leadership team development through workshops, retreats and team-building activities.\nQuality Assurance & Service Excellence\nSupport the Hotel Manager in driving the Quality Assurance programme.\nAnalyse Guest Satisfaction and Loyalty Survey results and translate findings into development initiatives.\nFacilitate action plans following LQA inspections, mystery shops and guest feedback.\nPromote a culture of continuous improvement and service excellence.\nHealth, Safety & Sustainability\nSupport FLHSS initiatives and ensure completion of all mandatory training.\nMaintain accurate compliance records.\nSupport Sustainability programmes and environmental awareness initiatives.\nPromote a safe and inclusive working environment.\nCorporate & Cross-Property Initiatives\nParticipate in Corporate Learning & Development initiatives.\nSupport Mandarin Oriental pre-openings and cross-property projects when required.\nParticipate in Train-the-Trainer programmes, Cultural Workshops and Cultural Exchange Ambassador initiatives.\nOther Responsibilities\nAssist with other People & Culture functions as required.\nSupport colleague engagement and wellbeing initiatives.\nAct as a role model of Mandarin Oriental values and behaviours.\nCommunication Requirements\nInternal Communication\nInspire and engage colleagues at all levels by communicating Mandarin Oriental culture and values effectively.\nBuild strong partnerships with Department Heads and Executive Committee members.\nFacilitation and presentation skills suitable for both classroom and operational environments.\nAbility to influence without authority and drive behavioural change.\nExternal Communication\nManage relationships with external training providers and consultants.\nRepresent Mandarin Oriental professionally within industry networks and educational institutions.\nLiaise effectively with Regional and Corporate Learning & Development teams.\nBuild partnerships with local hospitality schools and universities to support talent pipelines and internship programmes.\nMinimum Job Requirements\nEducational Background\nBachelor's Degree in Human Resources, Hospitality Management, Education or related field, or equivalent experience.\nProfessional certifications in Learning & Development, Coaching or Talent Management are considered an advantage.\nExperience\nMinimum 3 years' experience in Learning & Development or Talent Development.\nPrevious experience in luxury hospitality is strongly preferred.\nPrevious experience in a pre-opening environment is highly desirable.\nExperience managing learning initiatives in seasonal or resort operations is considered an advantage.\nSkills\nExcellent verbal and written communication skills.\nStrong facilitation and presentation skills.\nAbility to influence and coach senior leaders.\nStrong project management and organisational skills.\nProficiency in Learning Management Systems and HR platforms.\nExcellent analytical and reporting capabilities.\nFluent English and Italian, both written and spoken.\nAttributes\nWarm, approachable and highly collaborative.\nPassionate about people development and luxury service.\nStrategic thinker with strong execution capabilities.\nResilient and adaptable in a fast-paced pre-opening environment.\nHighly organised with excellent attention to detail.\nEnergetic and enthusiastic, able to inspire others.\nCommitted to continuous improvement and innovation\nCompensation:\n€35,000 - €40,000 Gross Annual Salary (RAL)\nIncentive Scheme\nOther 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