{"id":2791055,"url":"https://alion.io/job/mandarin-oriental-luggage-door-supervisor","title":"Luggage & Door Supervisor","company":{"id":1760223,"name":"Mandarin Oriental","domain":"mandarinoriental.com","url":"https://alion.io/company/mandarinoriental-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career sitemap","truth_index":{"grade":"B","score":82,"open_postings":269,"ghost_share":0,"stale_share":0.706,"repost_share":0,"time_to_fill_p50_days":31,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Blanes, Spain"],"countries":["ES"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":30000,"max_usd":70000,"period":"year","method":"role_country_seniority_unknown","sample_n":85},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-05T09:48:43Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-19T22:05:53Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"Mandarin Oriental Punta Negra, Mallorca is looking for a Luggage & Door Supervisor to join our Concierge team.\nAre you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.\nMandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.\nSet against the stunning backdrop of Puerto Portals, Mandarin Oriental Punta Negra pulses with the vibrant spirit of Mallorca. Here, subtle and emotional luxury seamlessly blend with the island’s natural beauty and energy, offering a place where inspiration flows effortlessly. Celebrate the essence of Mallorca through bespoke experiences, dynamic culinary journeys, and rejuvenating wellness - each designed to immerse you in the island’s vibrant atmosphere and extraordinary offerings.\nAbout the job\nBased at Mandarin Oriental Punta Negra, Mallorca, as the Luggage & Door Supervisor, you will be responsible for coordinating the Bell Team, greeting and assisting guests upon arrival and departure, handling their luggage and any belongings with efficiency and care.\nAs Luggage & Door Supervisor, you will be responsible for the following duties:\nSupervise, motivate, and guide the Luggage Porters and Door team daily\nConduct daily briefings to communicate occupancy, VIP arrivals, group movements, and special requests\nOversee and execute secure handling, accurate tagging, storage, and delivery of guest luggage in adherence to security standards.\nManage guest traffic flow at hotel entrances, coordinating vehicles, taxis, and private transport\nSupport inventory control of luggage carts, tags, umbrellas, and entrance equipment\nAssist management with team performance reviews and training documentation\nMonitor the hotel entrance and luggage areas, ensuring they remain clear and safe.\nMaintain the cleanliness and organization of the lobby and entrance areas.\nMaintain the presentation of the front of house area to ensure a luxury experience from arrival to departure.\nAssist with transportation arrangements, including taxis, airport transfers and valet services.\nCoordinate closely with Concierge, Reception, Bell Desk, Housekeeping, and Security teams\nPerform any other reasonable duties as required by the Chief Concierge.\nAs Luggage & Door Supervisor, we expect from you:\nValid driver’s license.\nPrevious experience in the same role is preferred.\nEffective communication skills in English and Spanish (additional languages are a plus).\nWell-groomed appearance, adhering to the hotel's grooming standards.\nOur commitment to you\nLearning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.\nMOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.\nHealth & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.\nWe’re Fans. Are you?","description_format":"text","description_chars":3687,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[{"language":"Spanish","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts","Luxury Travel","Spa & Massage"],"lifecycle":[{"event":"open","at":"2026-10-17T19:46:08Z"}],"visa":[],"liveness":{"score":48,"band":"ok","label":"Likely open","p_open":1,"p_active":0.537,"p_room":0.9,"age_days":13,"expected_fill_days":31,"reasons":["conf:3","stale_co","win:mid","comp:brand"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/mandarin-oriental-luggage-door-supervisor","json_url":"https://alion.io/job/mandarin-oriental-luggage-door-supervisor.json","meta":{"generated_at":"2026-10-20T01:06:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1444,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1760223},"rest":"https://alion.io/mcp/rest/get_company?id=1760223"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmandarin-oriental-luggage-door-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmandarin-oriental-luggage-door-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmandarin-oriental-luggage-door-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mandarin-oriental-luggage-door-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmandarin-oriental-luggage-door-supervisor"}]}