{"id":2791088,"url":"https://alion.io/job/mandarin-oriental-maitre-dhotel","title":"Maitre d’Hotel","company":{"id":1760223,"name":"Mandarin Oriental","domain":"mandarinoriental.com","url":"https://alion.io/company/mandarinoriental-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career sitemap","truth_index":{"grade":"C","score":59,"open_postings":271,"ghost_share":0.686,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":31,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Milan, Italy"],"countries":["IT"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":33000,"max":35000,"currency":"EUR","period":"year","gross":null,"usd_annual":39348},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":".NET","optional":false},{"name":"Scala","optional":false},{"name":"C#","optional":true}],"status":"live","first_seen_at":"2026-10-14T11:03:13Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-18T09:44:42Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Mandarin oriental, Milan is looking for a Maitre d’Hotel to join our Seta team.\nAre you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.\nMandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.\nIdeally located on the charming Via Andegari, Mandarin Oriental, Milan is a stylish and intimate hotel, featuring 104 guestrooms, including 36 beautifully appointed suites. Set in the heart of the city, only steps away from the world-renowned La Scala opera house, it inhabits four elegant 18th Century buildings in Milan's most prestigious district. Guests can discover exquisite dining in the beautiful setting of two-Michelin-starred restaurant Seta, run by acclaimed chef Antonio Guida, and enjoy the relaxed atmosphere of the Mandarin Garden, where an eclectic choice of contemporary cuisine and cocktails are offered in chic surroundings. The Spa at Mandarin Oriental, Milan is the city's most comprehensive, offering a holistic approach to rejuvenation and relaxation in tranquil, meditative surroundings that feature indoor swimming pool and six private treatment rooms.\nAbout the job\nBased at the Mandarin Oriental, Milan within the Seta Department in Milan, the Maitre d’Hotel is responsible for, but not limited to, supervising the service in the Speciality Restaurant. To provide back up for the Manager and Assistant Manager, take responsibility for supervising and coordinating the daily restaurant activities and maintaining the highest standard of service established by the hotel. The Maitre d’Hotel reports to the Restaurant Manager.\nAs Maitre d’Hotel you will be responsible for the following duties:\nAdministration\nMust have excellent food and beverage knowledge\nStart and finish shifts at the correct time\nMust be able to coordinate the work and duties of the restaurant staff\nMust be familiar with all cashiering procedures\nMust be capable of handling all relevant equipment\nAttend daily meetings\nAttend all mandatory training sessions arranged by MO\nMonitor and supervise small VIP/private dining functions that are not handled by banqueting\nEnsure correct quality, presentation and delivery of all dishes and drinks\nPerform all administrative tasks designated to him/her by management\nPerform monthly inventory and purchasing tasks assigned by the management\nHuman Resources/ Colleagues\nSupervise F&B service by directing, correcting and supporting their subordinates\nEnsure that the restaurant is adequately staffed during their shift and to notify their superior of any shortages\nIdentify and carry out any specific training and development needs among the team\nDevelop and support direct reports.\nMaintaining Standards\nSupport company's philosophy and company culture through the use of Legendary Quality Experiences (LQE) on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement\nSupport company's philosophy and company culture through the use of Mandarin Oriental Quality Assurance (MOQA) on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement.\nSupport company's philosophy and company culture through the use of Guiding Principles and D.E.L.I.G.H.T as part of ensuring Guest Satisfaction and the achievement of our Mission Statement\nGuest Service\nTaking reservations accurately where necessary while keeping track of guests preferences\nGreeting and seating guests according to MO standards\nPresenting the menu correctly to each guest\nTaking orders from all guests in line with restaurant policy\nOffering suggested up-selling based on outlet policy\nServing food and beverages according to MO standards\nClearing plates and tables and ensuring general table maintenance throughout the meal\nPresenting the bill\nEnsuring guest satisfactionHandling special requests from guests and VIPs\nHandling guest complaints\nBidding guests farewell\nAnticipating the guests’ needs\nHygiene and Cleanliness\nEnsure that hotel grooming and hygiene standards are being maintained, enhancing a professional image\nEnsure that the environment of the outlet is being maintained to MO standards\nHealth and Safety\nBe aware of, and comply with, safe working practises as laid down under FHLSS. This will include your awareness of any specific hazards at your work place\nBe aware of, and comply with local and relevant Food Acts.\nWear any appropriate protective clothing provided by or recommended by the Hotel.\nReport any defects in the building, plant or equipment according to the Hotel procedures.\nEnsure any accidents to colleagues, guests or visitors are reported in accordance with Hotel procedures.\nAttend all statutory fire training and to be fully conversant with and abide by all rules concerning, fire, health & safety.\nBe aware of Fire safety plans\nAdhere to Safe & Sound procedures regarding Health & safety\nAdhere to Safe & Sound procedures regarding HACCP standards\nAttend any training deemed appropriate by your Head of Department\nAs Maitre d’Hotel we expect from you:\nHave a minimum of 5 years experience in a luxury establishment\nHave a keen interest in food and the culinary ambitions of the establishment.\nWilling to work a flexible schedule and holidays.\nWork in a safe, prudent and organized manner\nHave an in-depth knowledge of food and preparation\nHave an excellent knowledge of wine and beverages\nBe able to relate to all levels of guests and management\nHave the ability to handle multiple tasks at one time\nHave excellent communication and organization skills\nHave the ability to handle guest requests in a detailed manner\nReading, writing and oral proficiency in the local language mandatory\nReading, writing and oral proficiency in the English language\nReading, writing and oral proficiency in the other foreign language (French, Spanish) preferable\nProfessional appearance and demeanor at all times\nHave mathematical skills, computer software aptitude (as required) and good hotel operation knowledge\nOur commitment to you\nLearning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.\nMOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.\nHeath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.\nCompetitive Salary, wages, and a comprehensive benefits package\nMeals available at our Employee Restaurant\nComplimentary Dry Cleaning for Employee Uniforms\nPosition Details:\nJob Level: 3° CCNL Turismo-Federalberghi\nEmployment Type: Full-time\nSalary Range: € 33.000,00 - € 35.000,00 gross per year / 14 months\nWe’re Fans. Are you?\nPrivacy Policy for processing personal data: https://media.ffycdn.net/eu/mandarin-oriental-hotel-group/d/11c5fa8aeefd41029814fd3730c21eba","description_format":"text","description_chars":7583,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[{"language":"French","level":"All levels","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts","Luxury Travel","Spa & Massage"],"lifecycle":[{"event":"open","at":"2026-10-17T19:46:08Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":66,"reasons":["conf:0","win:early","comp:brand"],"computed_at":"2026-10-18T10:09:11Z"},"pay":{"stated_usd_annual":39348,"is_top_pay":false},"html_url":"https://alion.io/job/mandarin-oriental-maitre-dhotel","json_url":"https://alion.io/job/mandarin-oriental-maitre-dhotel.json","meta":{"generated_at":"2026-10-18T10:09:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15101,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1760223},"rest":"https://alion.io/mcp/rest/get_company?id=1760223"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmandarin-oriental-maitre-dhotel"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmandarin-oriental-maitre-dhotel"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmandarin-oriental-maitre-dhotel"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mandarin-oriental-maitre-dhotel\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmandarin-oriental-maitre-dhotel"}]}