{"id":3191916,"url":"https://alion.io/job/mandarin-oriental-night-auditor-mwd","title":"Night Auditor (m/w/d)","company":{"id":1760223,"name":"Mandarin Oriental","domain":"mandarinoriental.com","url":"https://alion.io/company/mandarinoriental-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career sitemap","truth_index":{"grade":"A","score":86,"open_postings":243,"ghost_share":0,"stale_share":0.379,"repost_share":0,"time_to_fill_p50_days":62,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lucerne, Switzerland"],"countries":["CH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":60000,"period":"year","method":null,"sample_n":4240},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-23T16:38:18Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-25T20:57:52Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Mandarin Oriental Palace, Luzern sucht einen/eine Night Auditor, um unser Team im Front Office zu verstärken.\nSind Sie ein:e Meister:in Ihres Fachs? Arbeiten Sie gerne in einem Team, das gemeinsam Erfolge feiert, dabei Integrität und Respekt zeigt und verantwortungsvoll handelt? Leben Sie eine Wachstumsmentalität? Wir laden Sie ein, ein Fan des Außergewöhnlichen zu werden.\nMandarin Oriental ist der preisgekrönte Eigentümer und Betreiber einiger der luxuriösesten Hotels, Resorts und Residenzen an erstklassigen Destinationen weltweit und verfügt über eine starke Entwicklungspipeline. Die Gruppe ist zunehmend dafür bekannt, einige der begehrtesten Immobilien der Welt zu schaffen, und bietet legendären Service, der von asiatischem Erbe inspiriert ist, während sie gleichzeitig modernste Luxus-Erlebnisse repräsentiert.\nDas Mandarin Oriental Palace, Luzern ist ein ikonisches Belle-Époque-Wahrzeichen und bietet ein luxuriöses Erlebnis der Spitzenklasse. Es umfasst 136 Zimmer und Suiten, drei Restaurants, eine Bar sowie verschiedene Tagungseinrichtungen, ein Spa und einen Fitnessraum.\nAls Night Auditor sind Sie für die folgenden Aufgaben verantwortlich:\nVerantwortlich, gemeinsam mit dem Nacht Team, für die Sicherheit und Gästebetreuung in der Nacht \nDurchführung des Tagesabschluss\nBeachtung der Gesundheits- und Sicherheitsvorschriften\nZuständig für die Rezeptionstätigkeiten in der Nacht\nRechnungsstellung und Abrechnung \nSicherstellung eines freundlichen Check-In und Check-Out unserer Gäste\nZu den weiteren Aufgaben gehören sämtliche administrativen und operativen Aufgaben sowie eine umfassende Kenntnis unseres Mission Statement, unserer Pillars und allen anderen Servicestandards \nAls Night Auditor erwarten wir von Ihnen:\nEine abgeschlossene Berufsausbildung in der Hotellerie und Erfahrung im Front Office Bereich der gehobenen Hotellerie \nVerantwortungsbewusstsein, Teamarbeit, Organisationstalent und gutes Zeitmanagement \nGute EDV- und PMS Kenntnisse \nKompetenzen in der Kommunikation - die Gäste werden sich sowohl mit Beschwerden als auch positivem Feedback an Sie wenden, deshalb sind Sie immer offen und ansprechbar \nResilienz und Flexibilität - zu Ihrer Position gehören Nacht - Wochenend- und Feiertagsschichten \nAusgezeichnete Umgangsformen, aufgeschlossen, gepflegtes Auftreten sowie eine positive Ausstrahlung \nSehr gute Deutsch- und Englischkenntnisse, weitere Fremdsprachen von Vorteil \nUnser Engagement für Sie:\nLernen und Entwicklung. Ihr Erfolg ist unser Erfolg. Wir entwickeln einzigartige Lern- und Entwicklungsprogramme für die verschiedenen Phasen Ihrer Karriere, damit Sie sich kontinuierlich weiterentwickeln können. \nMOstay. Wenn man so hart arbeitet wie unsere Kollegen, ist es wichtig, sich eine Auszeit zu gönnen. Als Mitglied der #MOfamily können Sie bei uns wohnen, wo immer Sie auf der Welt sind. Das MOstay-Programm bietet kostenlose Übernachtungen und zusätzlich attraktive Zimmerpreise für Sie und Ihre Liebsten.\nGesundheit & Wellness für Kollegen. Die richtige Work-Life-Balance zu finden ist wichtig. Ihr Wohlbefinden ist uns wichtig. Wir bieten allen unseren Kollegen weltweit eine Reihe von Gesundheitsleistungen und Wellness-Programmen an.\nSwiss Deluxe Hotels. Als Mitglied der Swiss Deluxe Hotels kommen Sie und Ihre Lieben in den Genuss von Aufenthalten in vielen renommierten Häusern in der ganzen Schweiz. Von aufregenden Stadthotels bis hin zu Grand Hotels, die tief in ihrer Umgebung verwurzelt sind - der perfekte Urlaub ist nur eine Reservierung entfernt. \nUnd vieles mehr!\nWir sind Fans. Sind Sie es auch?\n***\nMandarin Oriental Palace Luzern is looking for a Night Auditor to join our Front Office team.\nAre you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.\nMandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.\nMandarin Oriental Palace, Luzern is an iconic Belle Époque landmark, offering a premier luxury experience. The hotel comprises 136 rooms and suites, four restaurants, one bar together with a variety of meeting facilities, a Spa and a fitness room.\nMandarin Oriental Palace, Luzern is an iconic Belle Époque landmark, offering a premier luxury experience. It comprises 136 rooms and suites, three restaurants, one bar together with a variety of meeting facilities, a Spa and a fitness room.\nAbout the job\nBased at the Mandarin Oriental Palace, Luzern, within the Front Office department, the Night Auditor is responsible for overseeing operations during the night, and ensuring all guest requests are being adequately handled. The Night Auditor reports to the Front Office Manager.\nAs Night Auditor, you will be responsible for the following duties:\nResponsible, together with the night team, for security and guest services at night\nCarrying out the closing of the day\nEnsuring compliance with health and safety regulations \nResponsible for the reception tasks at night\nAssisting with billing and invoicing \nFriendly check-in and check-out of our guests\nOther responsibilities include performing all administrative and operative tasks and ensuring consistent knowledge of our Mission Statement, Pillars and all other service standards \nAs Night Auditor, we expect from you:\n Completed vocational training in the hotel industry. Experience in the Front Office department in the upscale hospitality \nSense of responsibility, teamwork, organizational skills and good time management \n Good computer skills, PMS knowledge \nCommunication skills - guests will come to you with both complaints and positive feedback\n Flexibility and resilience - your position will include weekend and holiday shifts \nExcellent manners, approachable and well-groomed appearance, as well as a positive charisma \nVery good knowledge of German and English. Other foreign languages are an advantage \nOur commitment to you:\nLearning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.\nMOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.\nHeath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.\nSwiss Deluxe Hotels. As a member of the Swiss Deluxe Hotels you and your loved ones get to enjoy stays at many prestigious properties all across Switzerland. From vibrant city hotels to grand hotels deeply rooted in their surroundings, the perfect get-away is only a reservation away. \nAnd much more!\nWe’re Fans. Are you?","description_format":"text","description_chars":7290,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[{"language":"German","level":"Upper-Intermediate (B2)","optional":false},{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts","Luxury Travel","Spa & Massage"],"lifecycle":[{"event":"open","at":"2026-10-24T02:12:10Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":62,"reasons":["conf:0","velocity","win:early","comp:brand"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/mandarin-oriental-night-auditor-mwd","json_url":"https://alion.io/job/mandarin-oriental-night-auditor-mwd.json","meta":{"generated_at":"2026-10-25T22:36:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31894,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1760223},"rest":"https://alion.io/mcp/rest/get_company?id=1760223"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmandarin-oriental-night-auditor-mwd"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmandarin-oriental-night-auditor-mwd"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmandarin-oriental-night-auditor-mwd"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mandarin-oriental-night-auditor-mwd\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmandarin-oriental-night-auditor-mwd"}]}