{"id":3092114,"url":"https://alion.io/job/mandarin-oriental-reservation-agent-2","title":"Reservation Agent","company":{"id":1760223,"name":"Mandarin Oriental","domain":"mandarinoriental.com","url":"https://alion.io/company/mandarinoriental-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career sitemap","truth_index":{"grade":"A","score":86,"open_postings":238,"ghost_share":0,"stale_share":0.374,"repost_share":0,"time_to_fill_p50_days":66,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Madrid, Spain"],"countries":["ES"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":17500,"max_usd":30000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1504},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-22T07:43:01Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-27T22:33:11Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Mandarin Oriental Ritz, Madrid is seeking a proactive Reservation Agent to join our Revenue & Reservations department and support our high-performing Reservations team.\nAre you a master of your craft, leading with pride and precision? Do you thrive in a dynamic, collaborative team that values integrity and excellence? At Mandarin Oriental, we embrace a growth mindset and are committed to creating extraordinary experiences. We invite you to become a part of our exceptional journey.\nMandarin Oriental Ritz, Madrid is an iconic 5-star luxury hotel located in the heart of the capital, renowned for its classic elegance and impeccable service.\nThis luxurious Belle Époque palace, located in Madrid's famous Art Triangle and boasting over a century of history, is a symbol of style and elegance. Guests also enjoy an urban oasis with wellness and spa facilities, beautiful public areas and curated experiences designed for comfort and excellence-ideal for both leisure and business travelers seeking a distinguished stay in Madrid.\nAbout The Role\nAs Reservation Agent at Mandarin Oriental Ritz, Madrid you will deliver accurate, consultative and guest-focused reservation services across all channels. You will prepare tailored quotations, manage bookings end-to-end, liaise with internal teams and ensure each reservation reflects the hotel’s revenue strategy and quality standards.\nKey Responsibilities\nHandle all telephone and email enquiries promptly, professionally, and in accordance with luxury hospitality and brand service standards.\n\nApply LQA and hotel quality standards consistently in all guest communications, ensuring service excellence at every touchpoint.\n\nProvide tailored quotations and expert advice to customers, matching offers to guest needs and preferences.\n\nCreate, amend, and manage room reservations across all channels with accuracy and attention to detail.\nIssue and manage reservation invoicing prior to guest arrival.\nReview and reconcile reservations received daily from external distribution channels, ensuring completeness, accuracy, and correct market segmentation.\nAssist guests with enquiries, proactively proposing and confirming additional services, experiences, and amenities to enhance their stay.\nEnsure all reservation data is complete, accurate, and processed in accordance with hotel procedures and Revenue Management guidelines.\nLiaise closely with Front Office, Concierge, Housekeeping, Food & Beverage, and Finance teams to ensure seamless communication and an exceptional guest arrival experience.\nIdentify opportunities to maximise revenue through effective upselling and cross-selling of room categories, hotel facilities, dining experiences, and other services.\n\nMaintain detailed guest profiles and preferences to support personalised service and create memorable pre-arrival experiences.\nContribute to a culture of teamwork, professionalism, and continuous improvement, supporting colleagues and sharing best practices when required.\n\nWhat We Expect From You\nMinimum one year experience within a hotel Reservations Department, preferably in a luxury hospitality environment.\n\nFluent in both Spanish and English, with excellent verbal and written communication skills.\n\nPrevious experience working with LQA (Leading Quality Assurance) standards is advantageous.\n\nWork collaboratively with Front Office, Sales, Revenue Management, Guest Experience, and other departments to ensure seamless communication and operational excellence.\n\nDeliver a personalised and memorable guest experience from the initial enquiry through to arrival, anticipating guest needs and providing exceptional pre-arrival service.\nHandle guest requests and special arrangements with professionalism, efficiency, and genuine care, ensuring the highest levels of guest satisfaction.\n\nCompetencies\nGuest-centric mindset with a passion for luxury hospitality.\nExcellent organisational and multitasking abilities.\nStrong attention to detail and accuracy.\nCommercial awareness and understanding of revenue optimisation principles.\nAbility to work effectively both independently and as part of a team.\nProfessional appearance and demeanour, reflecting the standards of a luxury hotel.\nOur Commitment To You\nLearning & Development. Tailored learning and personal development programmes designed to support leadership growth and continuous improvement.\n\nMOstay. Complimentary stays of between 3 and 10 nights and exclusive rates at Mandarin Oriental hotels worldwide.\n\nHealth & Colleague Wellbeing. Health benefits and wellbeing initiatives, including access to on-site physiotherapy and the option to enrol in private health insurance through our flexible benefits programme.\n\nPension & Security. Pension schemes based on length of service and additional social benefits.\n\nLocal Benefits. Meals whilst on duty, a uniform and laundry service.\n\nEngagement & Community. Regular town hall meetings, team events, colleague celebrations, volunteering opportunities and access to a Social Fund to support colleagues in need.\n\nSalary. Salary package in line with the Madrid Accommodation Agreement.\n\nWe’re Fans. Are you?","description_format":"text","description_chars":5129,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[{"language":"Spanish","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":["Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts","Luxury Travel","Spa & Massage"],"lifecycle":[{"event":"open","at":"2026-10-22T15:11:43Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":4,"expected_fill_days":66,"reasons":["conf:1","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/mandarin-oriental-reservation-agent-2","json_url":"https://alion.io/job/mandarin-oriental-reservation-agent-2.json","meta":{"generated_at":"2026-10-28T01:49:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2461,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1760223},"rest":"https://alion.io/mcp/rest/get_company?id=1760223"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmandarin-oriental-reservation-agent-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmandarin-oriental-reservation-agent-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmandarin-oriental-reservation-agent-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mandarin-oriental-reservation-agent-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmandarin-oriental-reservation-agent-2"}]}