{"id":2777291,"url":"https://alion.io/job/mandarin-oriental-restaurant-manager-lumare","title":"Restaurant Manager, Lumare","company":{"id":1760223,"name":"Mandarin Oriental","domain":"mandarinoriental.com","url":"https://alion.io/company/mandarinoriental-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career sitemap","truth_index":{"grade":"A","score":89,"open_postings":232,"ghost_share":0,"stale_share":0.422,"repost_share":0,"time_to_fill_p50_days":47,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":6500,"max_usd":11000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1504},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-03T02:18:06Z","employer_posted_date":"2026-09-03","last_verified_at":"2026-10-30T21:41:46Z","board_verified":true,"closed_at":null,"days_open":57,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":57},"description":"Mandarin Oriental, Desaru Coast is looking for a Restaurant Manager to join our Food & Beverage Department.\nAre you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.\nMandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.\nMandarin Oriental, Desaru Coast is a rainforest retreat on Desaru Coast, where jungle meets the sea and Malaysian nature, culture, and connection come alive in a perfect balance of calmness and vibrancy. Experience the enduring legacy of award-winning Kerry Hill Architects, where the spirit of tropical modernism comes to life in Mandarin Oriental, Desaru Coast’s final design. Nestled between rainforest and sea, each suite and villa is a study in quiet luxury, thoughtfully framed by nature and attuned to the rhythm of the land.\nAbout the job\nThe Restaurant Manager is responsible for the overall management and daily operations of the hotel's restaurant, ensuring exceptional guest experiences, high service standards, and efficient business performance. This role oversees the restaurant team, maintains quality and hygiene standards, manages financial performance, and ensures compliance with hotel policies and brand standards.\nAs Restaurant Manager you will be responsible for the following duties:\nFully able to maintain resort’s standards, policies and procedures\n\nEntirely capable to prioritize, organize and delegate work assignments\n\nDirects performance of all restaurants colleague & follows up with corrections immediately\n\nAlways motivates restaurant’s colleague as a cohesive unit\n\nContinuously promotes positive work relationship with kitchen colleague & other departments\n\nAscertains colleague training needs & provides such training to the fullest and consistent levels\n\nThinks clearly, analyses & resolves challenges and obstacles, exercising good judgment\n\nConsistently performs job functions with attention to detail, speed and accuracy\n\nWorks well under pressure keeping organized, planned and meeting timelines\n\nCo-ordinates precisely his departmental needs with other departments & F & B office\n\nMaintains cleanliness and hygiene level of the Mandarin Oriental, Desaru Coast uncompromising standards\n\nResponsible to run the restaurant operation smoothly, in all aspects\n\nAchieves 100% guest satisfaction & service perfection levels in his/her department\n\nReviews standards regularly & recommends high-class alternatives accordingly\n\nEnsure all LQA/Forbes standards are consistently met, and colleagues are trained on the LQA/Forbes concept and associated standards.\n\nAlways strengthens physical visibility in the restaurant especially during prime hours\n\nInteracts with guests & inquires that guest contentment levels are following well-established standards\n\nContinuously focuses on quality standards throughout the restaurant without compromises\n\nSupports and guides the Restaurant Reservations to establish a self-driven reservation centre with a prime focus on customer satisfaction\n\nEnergizes established operating standards and policies for the restaurant\n\nImplements innovative & creative ideas to optimize revenue and profits in the department\n\nEnsures stability of service standards and colleague training programs, focusing on up-selling skills to optimize revenue and profits\n\nPlans quarterly promotions for the department based on guest needs & revenue generation\n\nPositively reinforces the Values to the team on daily bases\n\nMaintains physical visibility throughout the restaurant during peak hours\n\nPlans, organizes and executes new menus, beverage lists, including colleague training and plating guide for the restaurant\n\nContinuously conducts market surveys, in terms of restaurant performance against main competitors\n\nPositively influences associates and makes impact on the issues, to improve communication and execution of tasks\n\nAttends daily restaurants’ line-ups frequently, to improve communication and relationship between the line staff and Leadership\n\nProvides guidance and direction to subordinates, including setting performance standards and monitoring performance.\n\nIdentifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.\n\nEnsures colleagues are treated fairly and equitably. Strives to improve colleague retention.\n\nEnsures colleagues receive on-going training to understand guest expectations.\n\nSolicits colleague feedback, utilizes an \"open door\" policy and reviews colleague satisfaction results to identify and address colleague problems or concerns.\n\nStrives to improve service performance.\n\nEnsures recognition is taking place across areas of responsibility\n\nAs Restaurant Manager, we expect from you:\nEducational Background\n2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years’ experience in the food and beverage, culinary, or related professional area.\n\nSkills\nGood knowledge in the Food & Beverage products and high-end service levels\n\nHave good English communication skills both in written and spoken\n\nComputer literate\n\nOrganized with strong planning, good communication and interpersonal skills\n\nOur commitment to you\nLearning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.\n\nMOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.\n\nHeath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.\n\nWe’re Fans. Are you?","description_format":"text","description_chars":6422,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts","Luxury Travel","Spa & Massage"],"lifecycle":[{"event":"open","at":"2026-10-17T09:37:12Z"}],"visa":[],"liveness":{"score":29,"band":"fade","label":"Fading","p_open":1,"p_active":0.662,"p_room":0.44,"age_days":57,"expected_fill_days":47,"reasons":["conf:1","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/mandarin-oriental-restaurant-manager-lumare","json_url":"https://alion.io/job/mandarin-oriental-restaurant-manager-lumare.json","meta":{"generated_at":"2026-10-31T00:59:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1502,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1760223},"rest":"https://alion.io/mcp/rest/get_company?id=1760223"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmandarin-oriental-restaurant-manager-lumare"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmandarin-oriental-restaurant-manager-lumare"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmandarin-oriental-restaurant-manager-lumare"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mandarin-oriental-restaurant-manager-lumare\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmandarin-oriental-restaurant-manager-lumare"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2777291}},{"tool":"search_jobs","arguments":{"company":"mandarinoriental.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2777291},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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