{"id":2769602,"url":"https://alion.io/job/mandarin-oriental-spa-operations-manager-2","title":"Spa Operations Manager","company":{"id":1760223,"name":"Mandarin Oriental","domain":"mandarinoriental.com","url":"https://alion.io/company/mandarinoriental-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career sitemap","truth_index":{"grade":"C","score":59,"open_postings":271,"ghost_share":0.686,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":31,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hangzhou, China"],"countries":["CN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":30000,"max_usd":67000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":5925},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-06T11:22:42Z","employer_posted_date":"2026-08-06","last_verified_at":"2026-10-17T09:37:49Z","board_verified":true,"closed_at":null,"days_open":72,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":72},"description":"About the job\nBased at Mandarin Oriental, Hangzhou, the Spa Operations Manager plays a key role in the successful pre-opening and ongoing operation of the Spa. Reporting directly to the Director of Spa, Wellness & Leisure, the Spa Operations Manager is responsible for supporting the overall management of the Spa team and ensuring the delivery of exceptional guest experiences in line with Mandarin Oriental standards. During the pre-opening phase, the role will support operational planning, facility setup, colleague recruitment and training, SOP implementation, and readiness activities. After opening, the Spa Operations Manager will oversee all operating aspects of the Spa, maintain the highest levels of service excellence, and ensure compliance with established brand, operational, health and safety standards.\nAs Spa Operations Manager, you will be responsible for the following duties:\nResponsible for the day-to-day operation of the Spa and supporting Wellness & Leisure activities.\nReview treatments and notes on SpaSoft.\nCoordinate scheduling of duty rosters, annual leave and bank holidays for all colleagues.\nResponsible for driving retail sales performance and ensuring that all sales are recorded accurately.\nDaily briefings with spa team.\nMonthly meetings with all Spa colleagues. A written agenda must be prepared and Spa Operations Manager will ensure written minutes are distributed to all spa colleagues and People & Culture following the meeting.\nEnsure purchasing requests are submitted once per month or once every three months for all professional products.\nEnsuring that all accounting procedures are followed. Initiating accounting procedures. Monitor guest charges and ensure timely collection of outstanding balances.\nEnsure KPIs are updated at the end of each month.\nEnsure the monthly training calendar is maintained and completed.\nContinuous retail training for the entire team.\nIt is part of your role to understand and comply with all corporate and hotel policies and standard operating procedures.\nEnsure compliance with all Mandarin Oriental policies, procedures, LQE, MOQA and Forbes standards.\nHold monthly meetings with all colleagues to assure they have a forum to voice any concerns or challenges and share departmental and hotel information.\nAs Spa Operations Manager, we expect from you:\nDiploma or Degree in Hospitality Management, Spa Management, Business Administration or related discipline.\nMinimum 5 years’ experience in luxury hotel or luxury spa operations.\nPrevious supervisory or management experience within Spa operations.\nStrong leadership and people management skills.\nExcellent knowledge of spa treatments, wellness concepts and retail operations.\nStrong communication and interpersonal skills.\nGood financial acumen and understanding of budgeting and cost control.\nFluent English communication skills; Mandarin language skills are preferred.\nOur commitment to you\nLearning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.\nMOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.\nHeath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.\nRetirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.\nWe’re Fans. Are you?","description_format":"text","description_chars":3766,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Annual leave","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts","Luxury Travel","Spa & Massage"],"lifecycle":[{"event":"open","at":"2026-10-17T05:39:13Z"}],"visa":[],"liveness":{"score":14,"band":"cold","label":"Long shot","p_open":1,"p_active":0.492,"p_room":0.28,"age_days":71,"expected_fill_days":31,"reasons":["conf:0","stale_co","win:tail","crowd:brand"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/mandarin-oriental-spa-operations-manager-2","json_url":"https://alion.io/job/mandarin-oriental-spa-operations-manager-2.json","meta":{"generated_at":"2026-10-17T14:50:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20069,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1760223},"rest":"https://alion.io/mcp/rest/get_company?id=1760223"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmandarin-oriental-spa-operations-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmandarin-oriental-spa-operations-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmandarin-oriental-spa-operations-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mandarin-oriental-spa-operations-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmandarin-oriental-spa-operations-manager-2"}]}