{"id":4062751,"url":"https://alion.io/job/mane-consumer-insights-coordinator","title":"Consumer Insights Coordinator","company":{"id":2221370,"name":"Mane","domain":"heymane.com","url":"https://alion.io/company/heymane","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Nigeria"],"countries":["NG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"WhatsApp","optional":false}],"status":"live","first_seen_at":"2026-11-11T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-11-11T00:00:00Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"MANE is a 5th-generation French family-owned business known for innovation and progress in the world of Flavor and Fragrance. As sensation enthusiasts, we strive to provide exceptional moments in people’s daily lives through the timeless flavors and fragrances we create. With our passion, creativity, and innovation, “We capture what moves”.\n\nMANE has an opening for a Consumer Insights Coordinator position in Lagos, Nigeria.\n\nMAIN PURPOSE OF JOB\n\nTo coordinate the daily operations of the Panel Consumer Research Hub in Abidjan and support the collection, management, analysis, and communication of consumer data and trends.\n\nThe role is responsible for managing the consumer panel and database, coordinating consumer sensory and quantitative evaluations, supporting study planning and execution, monitoring data quality, and translating consumer findings into practical insights that support marketing, commercial, and client initiatives across the fragrance and beauty categories in Sub-Saharan Africa.\n\nSCOPE OF JOB\n\nIndependence (Finance)\n\nPanelist Incentives, Recruitment & Budget Management\nManage the inventory, budget allocation, and distribution of consumer incentives, including airtime/data, product gifting, and travel tokens, with complete accountability.\nSupport panel recruitment and budget planning to ensure that consumer testing activities are delivered within approved resources.\nMonitor incentive usage and maintain accurate records of all incentives distributed to panelists.\nEnsure that sampling materials and other testing resources are available when required.\nEscalate any budget, resource, or procurement requirements to the Marketing & Consumer Insights Director.\n\nCustomer Centricity \n\nFacility & Panel Operations\n\nOversee the daily coordination and scheduling of the Panel sensory testing facility operations.\nMaintain the integrity, segmentation, and growth of the consumer panel database.\nLead panel recruitment drives to consistently meet study quota targets, with a target panel size of 500–800 validated consumers.\nScreen, contact, and schedule consumer cohorts matching the specific demographic and usage criteria for each study.\nRecruit and schedule a minimum of 100 validated consumers per test, where applicable.\nEnforce strict pre-screening protocols before testing sessions, including:\nVerification of olfactory fitness;\nConfirmation of the absence of fragrance sensitivities or allergies; and\nApplication of relevant industry competitor exclusions.\nManage test logistics and ensure that all testing activities are properly organised.\nCoordinate sample preparation, including blinding, coding, and dilution.\nEnsure the timely availability of sampling materials and other requirements necessary for testing.\nEnsure that all consumer evaluations are conducted strictly in accordance with the approved study protocol.\nDevelop and maintain panel engagement initiatives, including loyalty programmes, WhatsApp updates, and community communications.\nSupport long-term panel retention and minimise panel attrition.\nEnsure clear, respectful, and culturally appropriate communication with panelists throughout their onboarding and participation lifecycle.\n\nProcess \n\nSensory Platform Administration & Data Quality\n\nProgramme and deploy testing questionnaires on MANE’s internal sensory platform, Smell It.\nCoordinate digital tablet inputs during on-site consumer testing sessions.\nEnsure that all consumer evaluations adhere to MANE global sensory protocols and scientific standards.\nMonitor data capture in real time during testing sessions.\nConduct data verification to ensure the accuracy, completeness, and quality of collected information.\nIdentify and resolve testing, equipment, questionnaire, or software anomalies promptly.\nEscalate unresolved or recurring technical issues to the appropriate manager or support team.\nMaintain accurate records of testing activities, panel participation, and study results.\n\nProject Coordination & Planning\n\nMaintain a proactive, rolling quarterly working calendar detailing:\nPlanned studies;\nPanel quotas;\nRecruitment timelines;\nTesting dates; and\nFacility availability.\nMaintain the quarterly working calendar in close alignment with the Marketing & Consumer Insights Director.\nCoordinate study preparation and operational requirements in line with agreed timelines.\nSupport, in collaboration with the Commercial/Sales team, customer visits, olfactive workshops, and sensory demonstrations hosted at the Panel facility.\nEnsure that facility and panel resources are appropriately planned to support scheduled studies and commercial activities.\n\nReporting & Insights Translation\n\nProvide regular operational reports tracking:\nRecruitment figures;\nPanel size and diversity;\nStudy quotas;\nAttendance rates;\nParticipation levels; and\nPanel attrition metrics\nExtract primary consumer data from Smell It and related tools.\nAnalyse consumer data to identify actionable olfactive trends and consumer preferences.\nTranslate consumer findings into practical insights that directly support client submissions.\nProvide insights relevant to Fine Fragrance, Personal Care, Beauty Soaps, and other applicable categories.\nPrepare and communicate relevant findings to the Marketing & Consumer Insights Director\n\nPeople\n\nAlign yourself to the performance driven culture through the implementation of performance management and talent management.\nParticipate in development planning process.\nAlign yourself to the Mane Code of Ethics.\nAlign yourself to the Value System.\n\nCorporate social responsibility\n\nAdhere to the Code of Ethics and drive ethical business practices across the group including the management of anti-competitive behaviour.\nParticipate in Group wellness and CSR activity and utilize group resources in this regard.\nDrive awareness of group energy consumption initiatives.\nSupport the SHEQ and OHS landscape across the group.\n\nVALUES, ETHICS & PERSONAL ATTRIBUTES\n\nAbility to operate in a privately owned and managed entity\nEthically driven to achieve business results.\nFocus on sustainability to ensure business continuity.\nStrong interpersonal skills with the ability to communicate and influence at all levels within the organisation.\nMust be able to work independently and also as part of a team organisation and collaborate across the business.\nAbility to work under pressure and make good decisions in pressurised situations.\nAbility to hold all employees accountable to deliver on their required outputs.\nA good communicator with the ability to read and write in English.\nUpholds the company´s values, rules, and policies and lives the MANE Way: Passionate about our customers' needs, operating with a family culture of respect and trust, and maintaining the highest ethical standards within a professionally managed business environment.\n\nQUALIFICATIONS & SKILLS LEVEL\n\nEssential\n\nBachelor’s degree in Marketing, Business Administration, Psychology, Sociology, Market Research, Food Science, or a related field.\nTwo to four years of experience in consumer insights, market research, fieldwork coordination, panel administration, sensory research, or a similar role.\nExperience managing consumer databases and participant records.\nStrong analytical skills and proficiency in Microsoft Excel and presentation tools.\nExcellent communication, interpersonal, and organisational skills.\nAbility to manage multiple projects and meet deadlines.\nUnderstanding of Ivorian consumer behaviour, demographics, and FMCG market realities.\nFluency in French and English, written and spoken.\nComfort working with digital platforms, online questionnaires, tablets, and data-capture systems.\n\nAdvantageous\n\nExperience in the fragrance, flavours, cosmetics, personal care, beauty, or FMCG industries.\nKnowledge of fragrance trends and consumer preferences.\nFamiliarity with sensory testing methodologies, including hedonic scaling, preference testing, triangle tests, and preference mapping.\nExperience with consumer engagement or panel loyalty programmes.\nExperience using sensory testing, consumer research, or panel management platforms.\nExperience supporting customer workshops, commercial presentations, or consumer events.\n\n<","description_format":"text","description_chars":8195,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Personal Care","Hair Care Products"],"lifecycle":[{"event":"open","at":"2026-11-11T09:29:51Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring 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