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TAMs are technical specialists who work collaboratively with customers and internal teams to strategically plan for successful implementations and help realize optimal performance and growth. An ideal candidate for this role is someone who enjoys creating, developing, and maintaining one-on-one relationships with our enterprise customers.\nWhat you will do:\nBecome an expert on the MangoApps products, driving the end-to-end implementation to meet the customer's technical and business requirements\nServe as a primary technical point of contact for the customer, managing customer expectations and ensuring high-level customer satisfaction\nBring in a customer-centric mindset, with an ability to think strategically about business, product, and technical challenges\nDrive user-level adoption of the platform throughout customer engagements to help maximize usage\nParticipate in project-based, architectural, and design discussions to ensure solutions are optimal for customers\nEnsure timely response and resolution to technical and product-related incidents\nOwn support escalations, investigate technical issues, and coordinate with engineering and product teams to diagnose problems and take corrective actions for customers\nConduct regular status calls and business reviews in collaboration with Customer Success Managers\nAssess the health of the account by identifying risks and preparing risk mitigation plans to avoid and minimize churn\nProactively update customers about product enhancements, upgrades, and take necessary action to maintain availability and customer satisfaction\nBe responsible for enabling our customers with sound product knowledge\nConduct live training sessions for customers as needed\nWhat is working at MangoApps Like?\nIndividual initiatives, accountability, and driving outcomes are the key to success\nWork, performance, and results are real sources of happiness\nTeamwork is celebrated\nYour career at MangoApps is limited by you and nothing 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