{"id":3471560,"url":"https://alion.io/job/mangomint-onboarding-manager","title":"Onboarding Manager","company":{"id":8196,"name":"Mangomint","domain":"mangomint.com","url":"https://alion.io/company/mangomint","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":75000,"max":75000,"currency":"USD","period":"year","gross":null,"usd_annual":75000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Salesforce","optional":false},{"name":"Slack","optional":false}],"status":"live","first_seen_at":"2026-10-29T17:14:40Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-08T15:46:36Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"About Mangomint\nMangomint is the platform salons, spas, and beauty professionals use to run and grow their businesses. Thousands of industry professionals rely on Mangomint every day for the workflows that matter most: bookings, payments, client communication, staff operations, marketing, business performance, and more. We’re already the highest-rated salon and spa software platform, and we’ve earned that position by building a product customers love.\nWe’re an ambitious and collaborative team that comes together in person every few months. As we continue to grow, we’re looking for high-potential, hard-working people who want to do the best work of their careers on a team that’s built to win.\nAbout the Role\nAs an Onboarding Manager at Mangomint, you'll guide beauty and wellness business owners through their software transition, serving as their accountability partner during a critical 2-3 week implementation period. You'll own a pipeline of 30-35 new accounts monthly, directly impacting our mission to make every salon and spa more profitable.\nAs an Onboarding Manager at Mangomint, you will…\nGuide customers through the adoption of Mangomint by managing their onboarding journey, documenting goals, providing product training via virtual meetings, and configuring their accounts for a smooth rollout\n\nLeverage beauty/wellness industry knowledge to provide relevant guidance and build credibility with business owners\n\nIdentify and focus on accounts showing clear activation potential, investing energy where there's highest engagement\n\nConnect Mangomint features directly to customer pain points and business goals\n\nConfidently position Mangomint Payment Processing as a core part of activation, connecting it directly to customer business goals\n\nCreate tailored onboarding plans that prioritize the most valuable features first\n\nCollaborate with cross-functional teams, including engineering, product, sales, and marketing, to continuously improve the onboarding experience and address customer feedback\n\nWhat We're Looking For\n3+ years of experience in a customer-facing role such as onboarding, implementation, customer success, account management, or consultative sales\n\nPrior experience in the beauty/wellness industry or experience supporting service-based small businesses is strongly preferred\n\nComfortable working in a metrics-driven environment and owning outcomes tied to activation, adoption, and customer success\n\nProven ability to manage multiple customer onboarding projects simultaneously and keep timelines, follow-ups, and internal coordination on track\n\nStrong written and verbal communication skills, including the ability to confidently set expectations, navigate difficult conversations, and build trusted customer relationships\n\nProactive and solutions-oriented, with strong problem-solving skills and a high level of ownership and accountability\n\nTech savvy- comfortable with Salesforce, Slack, text messaging, video calls, and multiple communication platforms, plus the ability to master new software and teach complex concepts to business owners\n\nIdeal time zone: Central, Mountain, or Pacific\n\nWhat You'll Love About Us\nHealth, dental, vision, life & LTD insurance\n\nGenerous monthly wellness budget for gym memberships, yoga, etc.\n\nPremium subscription to the Calm app\n\nOne Medical membership\n\nFlexible PTO\n\n401k plan available (no matching)\n\nEmployee stock option program\n\n Mangomint is an equal opportunity employer. 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