{"id":3026246,"url":"https://alion.io/job/manhattan-associates-brand-web-operations-manager","title":"Brand & Web Operations Manager","company":{"id":4258,"name":"Manhattan Associates","domain":"manh.com","url":"https://alion.io/company/manh","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":87,"open_postings":3,"ghost_share":0,"stale_share":0.333,"repost_share":0,"time_to_fill_p50_days":62,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Atlanta, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":91000,"max_usd":170000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4830},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-21T19:10:12Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-31T17:22:18Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"We create possibilities that move life and commerce forward\nWelcome to Manhattan. Every day, our supply chain commerce technology connects two billion people to 20 billion consumer choices. In the warehouse, on the road and in the store, we make what was once impossible, possible. If you want to tackle complex problems and redefine markets, you’ve come to the right place.\nThe Opportunity:\nManhattan Associates is building a more visible, more distinctive, and more dominant brand. As our brand and digital teams scales across creative, content, and communications, we are looking for a Brand & Web Operations Manager to build the operating system that lets great work move quickly, predictably, and at scale.\nThis is a builder role for an operator who can move fluently between process design and the last mile of delivery. You will create how work comes in, how it gets scoped and resourced, and how it gets out the door. That covers everything from day-to-day requests across the company to our flagship Momentum and Exchange events. You will keep the trains running on time, balance budget against throughput, and use AI to raise both the speed and the quality of what the teambrand and digital team produces.\nYou will be equally comfortable standing up an intake process, pushing back on an underbaked brief, rebalancing a team that is overloaded, negotiating with a vendor, or compiling the numbers leadership needs to see. The work should be organized, measurable, and unmistakably Manhattan.\nDay in the Life:\nIntake and prioritization\nBuild and own a flexible intake process that lets teams across the company request creative, website, and content work\nMake sure every request is properly briefed and scoped before work begins, and push back when it isn't\nOwn day-to-day prioritization decisions, escalating to the VP of Brand Marketing when trade-offs need a leadership call\nEstablish and maintain SLAs by work type, and hold the team and requesters to them\nProject management and resourcing\nBuild project plans for larger initiatives and keep work moving on schedule\nAllocate and load-balance work across internal creative staff, contractors, and agencies\nBalance budget against throughput when deciding where work should go\nContinuously improve processes and drive adherence across daily work and major initiatives\nEvents\nManage the brand team's contributions to Momentum and Exchange, including experience, design, presentations, and run of show\nCoordinate timelines, deliverables, and vendors for those workstreams in partnership with event owners\nVendor and agency management\nSource, onboard, and manage freelancers, agencies, and production vendors\nManage SOWs, rates, and timelines, and evaluate vendor quality and value over time\nDigital asset management\nOwn and administer Bynder, keeping it organized, current, and useful to the entire company\nMaintain taxonomy, metadata, and version control so assets are easy to find and use\nManage usage rights, licensing, and expiration dates to protect the company from risk\nAdminister access and permissions, and train teams on how to use the DAM\nAI and Throughput\nPut generative AI to work across brand and digital workflows to increase both throughput and quality\nIdentify where AI can remove bottlenecks, build repeatable AI-assisted processes, and help the team adopt them\nDigital Marketing partnership\nSupport the Digital Marketing team as a close partner, including workflows they run in the Optimizely CMP\nAccept Requests, convert to campaigns and individual tasks, setting dates and deliverables assigned to team members.\nMonitor the progress of tickets ensuring all work is completed on time and within scope. Close out tickets when needed.\nReporting and budget\nCompile regular reporting across brand and digital for the VP of Brand Marketing and executive leadership, including production throughput and SLA performance, web traffic trends (especially for content), and asset performance\nManage and track spend against budget, and prepare monthly, quarterly, and annual reconciliations and forecasts\nWhat Success Looks Like:\nIn your first 6 months\nA company-wide intake process is live, and requests arrive briefed and scoped\nSLAs are defined by work type and tracked\nWorkload across the team is visible, balanced, and planned ahead\nBynder is audited and reorganized, with clear taxonomy and governance\nRegular reporting reaches leadership on a predictable cadence\nIn your first 12 months\nSLA adherence is consistently high, and turnaround times are measurably shorter\nThroughput has increased without adding proportional headcount or spend\nAI-assisted workflows are embedded in day-to-day production\nSpend is tracked accurately, with no surprises at month, quarter, or year end\nBrand workstreams for Momentum and Exchange run on plan\nTeams across the company find and use approved assets in Bynder without needing help\nWhat We need from You:\n5-8 years of experience in creative operations, marketing operations, or agency production and traffic, ideally in B2B technology or SaaS\nA track record of building intake, workflow, and SLA systems from scratch and getting people to actually use them\nDeep, hands-on fluency with generative AI tools, and a habit of finding new ways to apply them to real production work\nExperience managing freelancers, agencies, and vendors, including SOWs and rate negotiation\nExperience administering a DAM, with a working grasp of taxonomy, metadata, and usage rights\nComfort tracking budgets and compiling reporting for senior leadership\nExperience supporting large-scale events or complex, multi-team initiatives\nThe confidence to say no, or not yet, to stakeholders at any level while keeping those relationships strong\nClear, concise communication and a bias for simplicity over process for its own sake\nWhy Join Manhattan?\nCompetitive Rewards: Market-leading pay, comprehensive health coverage, and a 401(k) with 50% match up to 6% from day one.\nCareer Growth: Access Global Path, our structured development program with global opportunities, free LinkedIn Learning, and mentorship.\nInclusive Culture: Join a diverse team and Employee Connection Groups like Multicultural Network, LGBTQ+ Alliance, Women’s Initiative Network, and MA Mamas.\nFlexibility & Balance: Hybrid work options, flexible policies, and onsite fitness centers to help you recharge.\nCommunity Impact: Monthly volunteer events and opportunities to make a difference locally and globally.\nCommitted to diversity and inclusion\nAt Manhattan, it’s about more than just the work. From cultural celebrations to interest groups to volunteer opportunities, your true self is always welcome here. Our team members’ backgrounds, experiences and perspectives add to us as a whole and make us unique.\nWe are proudly an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a veteran. In the United States, Manhattan Associates participates in the Employment Eligibility Verification Program (E-Verify) operated by the Department of Homeland Security in partnership with the Social Security Administration. Participation in the E-Verify Program allows Manhattan to confirm the employment eligibility of all newly hired employees after the Employment Eligibility Verification Form (Form I-9) has been completed.","description_format":"text","description_chars":7450,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Retail & Shop Systems","Supply Chain & Logistics Software"],"lifecycle":[{"event":"open","at":"2026-10-21T19:10:12Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 130 · green card filings: 86","filings_12m":130,"filings_prev_12m":121,"green_card_filings_12m":86,"median_offered_wage_usd":132500,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":9,"expected_fill_days":62,"reasons":["conf:3","win:early"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/manhattan-associates-brand-web-operations-manager","json_url":"https://alion.io/job/manhattan-associates-brand-web-operations-manager.json","meta":{"generated_at":"2026-11-01T04:54:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7593,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4258},"rest":"https://alion.io/mcp/rest/get_company?id=4258"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmanhattan-associates-brand-web-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmanhattan-associates-brand-web-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmanhattan-associates-brand-web-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/manhattan-associates-brand-web-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmanhattan-associates-brand-web-operations-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3026246}},{"tool":"search_jobs","arguments":{"company":"manh.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3026246},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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