{"id":3693959,"url":"https://alion.io/job/manhattan-mini-storage-information-technology-support-specialist","title":"Information Technology Support Specialist","company":{"id":2293512,"name":"Manhattan Mini Storage","domain":"manhattanministorage.com","url":"https://alion.io/company/manhattanministorage","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Columbia, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":22,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":44000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"OneDrive","optional":false},{"name":"Outlook","optional":false},{"name":"SharePoint","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false},{"name":"Active Directory","optional":true},{"name":"Azure","optional":true},{"name":"Microsoft Entra ID","optional":true},{"name":"PowerShell","optional":true}],"status":"live","first_seen_at":"2026-11-03T06:00:00Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-10T07:30:36Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Join Our Team as a Support Specialist!\nDo you enjoy being hands on and troubleshooting hardware, software, account, and connectivity issues? This role works directly with the IT team, documenting all work clearly and escalating complex issues to senior staff. We need someone who is detail oriented, a team player and has a basic understanding of networking concepts. If this sounds like you, we’d love to hear from you!\nCompensation: $22.00 per hour\nWhat You’ll Do:\nServe as first-line (Tier 1) support, responding to helpdesk tickets, phone calls, and emails from store and home office staff in a timely, friendly manner, and resolving common issues on first contact. \nDiagnose and resolve hardware and software issues with Windows and macOS computers, laptops, mobile devices, printers, and peripherals. \nInstall and configure standard software and Microsoft 365 applications. \nTroubleshoot basic network and connectivity issues, including LAN, Wi-Fi, and VPN, at store and office locations. \nReset passwords, unlock accounts, and handle basic access requests. \nPrepare for new employees by creating user accounts, setting up appropriate access, configuring devices, and providing basic system training; assist with offboarding. \nPromptly reassign tickets that require special expertise or authority to the correct individual or group, with clear and complete documentation. \nLog all pertinent information clearly, completely, and concisely in the Freshservice ticketing system, and note recurring trends to support knowledge base development. \nFollow knowledge base articles and help keep them current. \nMaintain an organized follow-up list to make sure every request is completed or resolved. \nMaintain an accurate inventory of IT hardware assets. \nFollow IT security practices, including password management, endpoint protection, and data handling. \nComply with all applicable regulations and company policies governing technology, and perform other related duties as required and directed. \nOther duties as assigned. \n\nWho We’re Looking For:\nHigh school diploma or equivalent required; associate or bachelor's degree in Information Technology, Computer Science, or a related field preferred. \n[0–2] years of helpdesk, desktop support, or IT troubleshooting experience in a professional setting; entry-level candidates with strong foundational skills are encouraged to apply. \nWorking knowledge of Windows 10/11, macOS, and Microsoft 365 (Outlook, Teams, SharePoint, OneDrive). \nBasic understanding of networking concepts, including TCP/IP, DNS, DHCP, VPN, and wireless. \nUnderstanding of PC and peripheral deployment, from single machines to larger rollouts. \nExcellent organization, time management, and prioritization skills. \nStrong written and verbal communication skills, with the ability to explain technical issues clearly to non-technical users by phone, in person, and in group settings. \nAbility to stay focused, patient, and calm in stressful situations, such as a customer complaint. \nAbility to work in a team environment and to function independently without continuous supervision. \nMust be able to read, write, comprehend, and speak clearly in English. \n\nPreferred Qualifications:\nExperience in a corporate helpdesk role. \nCompTIA A+, Network+, or Microsoft certifications. \nExperience supporting multiple locations. \nExperience with Intune or another mobile device management tool, or basic PowerShell. \nProficient in Windows 10/11, macOS, and Microsoft 365 \nIs familiar with Active Directory and Entra ID (Azure AD) \nExperiebce with Freshservice (IT service management) \nIs familiar with VPN, Intune, and mobile device management tools \n\nWhy You’ll Love Working Here:\nInnovative Environment: Be part of a forward-thinking team that values creativity and technical excellence.\nGrowth Opportunities: Develop your skills and career with mentorship from senior leaders and exposure to new technologies.\nCollaborative Culture: Work in a supportive and collaborative environment where your contributions make a real difference.\n\n Work Environment: \nThis position is located at our home office in Columbia, MO.\n\nWork Hours:\nWe operate primarily on a standard business-hours schedule with some flexibility, and we maintain a culture where work-life balance is taken seriously. Must be willing to provide after-hours support when needed.\n\nReady to take your career to the next level?\nApply now and be a key player in shaping our digital future!\n#SMH1","description_format":"text","description_chars":4466,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Growth opportunities","Home office"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Warehousing"],"lifecycle":[{"event":"open","at":"2026-11-03T17:29:36Z"}],"visa":[],"liveness":{"score":76,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.846,"p_room":0.9,"age_days":7,"expected_fill_days":20,"reasons":["conf:4","win:mid","comp:junior"],"computed_at":"2026-11-10T06:52:35Z"},"pay":{"stated_usd_annual":44000,"is_top_pay":false},"html_url":"https://alion.io/job/manhattan-mini-storage-information-technology-support-specialist","json_url":"https://alion.io/job/manhattan-mini-storage-information-technology-support-specialist.json","meta":{"generated_at":"2026-11-10T09:27:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22016,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2293512},"rest":"https://alion.io/mcp/rest/get_company?id=2293512"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmanhattan-mini-storage-information-technology-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmanhattan-mini-storage-information-technology-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmanhattan-mini-storage-information-technology-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/manhattan-mini-storage-information-technology-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmanhattan-mini-storage-information-technology-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3693959}},{"tool":"search_jobs","arguments":{"company":"manhattanministorage.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3693959},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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