{"id":3274812,"url":"https://alion.io/job/manifest-support-engineer","title":"Support Engineer","company":{"id":4428408,"name":"Manifest","domain":"themanifestit.com","url":"https://alion.io/company/manifest-7","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":6500,"max_usd":19500,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1223},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"GCP","optional":false},{"name":"Kubernetes","optional":false},{"name":"Datadog","optional":true},{"name":"Grafana","optional":true},{"name":"Incident Management","optional":true},{"name":"Prometheus","optional":true},{"name":"Splunk","optional":true}],"status":"live","first_seen_at":"2026-10-26T13:37:00Z","employer_posted_date":null,"last_verified_at":"2026-10-26T13:37:00Z","board_verified":false,"closed_at":null,"days_open":3,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":3},"description":"We are looking for a proactive and detail-oriented Support Engineer to provide L1/L2 technical support for our Manifest IT platform during India's night shift hours. This role is critical to maintaining platform uptime, ensuring smooth operations, and delivering excellent incident resolution for our customers.\n\nThe candidate will have responsibilities across the following functions:\n\nPlatform Monitoring and Incident Handling: \nMonitor platform alerts, logs, and dashboards to proactively detect issues.\nPerform initial triage, root-cause analysis, and escalate incidents when necessary.\n\nOperations and Maintenance: \nExecute standard operating procedures (SOPs), perform health checks, and complete routine maintenance tasks.\nCoordinate with engineering and SRE teams to resolve critical issues and maintain SLAs.\n\nDocumentation and Reporting: \nMaintain accurate documentation of issues, actions taken, and resolutions.\nContribute to the internal knowledge base to improve future response times.\n\nCommunication and Collaboration: \nProvide timely updates to stakeholders on incident status.\nWork closely with engineering, product, and operations teams for continuous improvement.\n\nRequirements: \n2+ years in technical support, IT operations, or application monitoring roles.\nFamiliarity with cloud platforms (AWS, GCP, or Azure).\nUnderstanding of Kubernetes basics and containerized environments is a plus.\nGood grasp of logs, monitoring tools (e. g., Grafana, Prometheus, Datadog, Splunk), and incident management workflows.\nStrong analytical, troubleshooting, and problem-solving skills.\nExcellent communication skills to collaborate across distributed teams.\nSkills\nAWS, Azure, GCP, IT operations, application monitoring, support, technical support","description_format":"text","description_chars":1754,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Media & 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Docs: https://alion.io/developers"}}