{"id":1136373,"url":"https://alion.io/job/manila-recruitment-customer-service-representatives","title":"Customer Service Representatives","company":{"id":1582,"name":"Manila Recruitment","domain":"manilarecruitment.com","url":"https://alion.io/company/manila-recruitment","size_band":null,"is_staffing_agency":true,"is_intermediary":false,"ats_vendor":"Workable","truth_index":{"grade":"B","score":76,"open_postings":4,"ghost_share":0,"stale_share":0.75,"repost_share":0,"time_to_fill_p50_days":60,"computed_at":"2026-09-23T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10000,"max_usd":25000,"period":"year","method":"role_country_seniority_unknown","sample_n":16},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Sheets","optional":false}],"status":"live","first_seen_at":"2026-09-23T08:19:01Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-23T15:36:07Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Company Profile:\nOur client is a leading distributor of consumer electronics and home appliances segment across Australia and New Zealand. Operating from 2 main divisions: B2C and B2B channels, they partner with global brands to introduce products to market across leading retailers.\nDuties & Responsibilities:\nMaintain and update an accurate log of activity in the CRM system, and Google Sheets\nDirect customers to online resources\nAnswer customer inquiries via chat, email, Product Review, SMS, social media, and calls\nMeeting your Key Performance Indicators (KPIs)\nChat Response Time: 30 Seconds\nEmail Turnaround Time: 24-48 hours\nUpdate customer records in the system, including notes about interactions\nPitch ideas for improving customer care\nMake recommendations to management to improve customer experience\nConsistent desire to learn new skills\nMaintains professional and technical knowledge\nWorking within the system\nPerform other duties as assigned\nRequirements\nAt least 1 year of experience as a Customer Service Representative\nPrior experience in customer service or support roles, especially in handling multiple communication channels\nExcellent verbal and written communication skills in English\nAbility to respond to customer inquiries quickly, accurately, and with attention to detail\nEfficient in managing several conversations across different platforms simultaneously\nComfortable working in a fast-paced, dynamic environment\nNice-to-have / Advantageous Skills:\nHigh School Diploma or equivalent required; Associate or Bachelor’s Degree\nE-commerce experience","description_format":"text","description_chars":1575,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Consumer Electronics"],"lifecycle":[{"event":"open","at":"2026-09-23T08:19:01Z"}],"liveness":{"score":52,"band":"ok","label":"Likely open","p_open":1,"p_active":0.516,"p_room":1,"age_days":0,"expected_fill_days":60,"reasons":["conf:3","agency","win:early"],"computed_at":"2026-09-23T19:07:14Z"},"pay":null,"html_url":"https://alion.io/job/manila-recruitment-customer-service-representatives","json_url":"https://alion.io/job/manila-recruitment-customer-service-representatives.json","meta":{"generated_at":"2026-09-23T19:07:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}