{"id":3319434,"url":"https://alion.io/job/manila-recruitment-returns-operations-coordinator","title":"Returns Operations Coordinator","company":{"id":1582,"name":"Manila Recruitment","domain":"manilarecruitment.com","url":"https://alion.io/company/manila-recruitment","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":75,"open_postings":11,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":47,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":["PH"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":9500,"max_usd":19000,"period":"year","method":"role_country_seniority_unknown","sample_n":98},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Sheets","optional":false}],"status":"live","first_seen_at":"2026-10-27T07:01:08Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-10-31T11:04:59Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Company Profile:\nOur client helps ecommerce brands fulfil and ship globally. The company was built on more than 10 years of experience operating its own direct-to-consumer (DTC) brand, which eventually generated over $50 million in annual revenue.\nTo address the challenges of a slow supply chain, the client built its own fulfilment centre in Shenzhen, China. This allowed the company to purchase only the inventory needed and ship orders to customers worldwide with a domestic shipping experience.\nThe approach improved cash flow, reduced wasted inventory, and provided customers with branded, high-end packaging.\nOur client later opened its supply chain to other brands, allowing it to focus on helping founders and entrepreneurs transform their businesses through more efficient fulfilment and global shipping.\nThe company works with ecommerce merchants and a network of fulfilment and returns-processing partners across multiple locations. Its operations include international order fulfilment, returns coordination, and logistics support.\nOverall purpose and responsibilities of the role:\nAs Returns Operations Coordinator, you’ll own the returns experience for our merchants. You’ll set up and maintain their returns programs, get returned inventory where it needs to go, and find ways to lower their costs along the way.\nYou’ll also help merchants with fast fulfilment setup and order issues, so you’ll work across operations, finance, and our partner network. The role suits someone who enjoys solving practical logistics problems and building strong merchant relationships.\nMust-have Skills / Qualification:\n3+ years of experience in returns, reverse logistics, fulfilment, or ecommerce operations. Candidates from freight forwarding, international logistics, traditional logistics or shipping companies, and 3PL operations may also be considered, even without direct returns-management experience or ecommerce and cross-border fulfilment experience.\nSystems experience: Hands-on experience with returns-management or warehouse software, and the ability to learn new partner platforms quickly.\nInternational shipping knowledge: Working knowledge of international shipping and freight.\nAnalytical skills: Strong analytical skills, confidence in Excel or Google Sheets, and the ability to analyse return volumes and costs to recommend improvements.\nAttention to detail: High attention to detail, especially with account data and invoicing.\nCommunication skills: Clear, customer-focused communication with merchants, partners, and internal teams.\nIndependent work: Ability to manage multiple merchants and priorities independently.\nEnglish proficiency: Fluent English.\n Nice-to-Have Qualifications\nCustoms knowledge: Working knowledge of customs procedures. Training can be provided during the candidate’s initial period.\nShipment consolidation: Experience with carton or pallet consolidation.\nRelevant industry experience: Experience at a 3PL, cross-border fulfilment provider, or direct-to-consumer (DTC) brand.\nEcommerce systems: Familiarity with Shopify and ecommerce order management systems.\nInternational collaboration: Experience working across time zones with distributed teams.\nMandarin: Mandarin language skills are an advantage but are not required.\nDuties and Responsibilities:\nSet up merchant returns programmes\nOnboard and support merchants returns. Explain the returns service, share the online form and introductory information, collect the details needed to configure the service, and create, update, and maintain complete and accurate account configurations in partner returns-management software and the client’s platform.\nCoordinate partner activation\nSubmit the required setup information to the relevant return-processing partners, follow up on status, and confirm when the account or service is live. Provide updates on merchant setups.\nCoordinate return shipments\nHelp merchants prepare and ship cartons and pallets of returned goods back to the country of origin or to other designated locations. Coordinate with existing return-processing and logistics partners, including support for consolidating returns into bulk shipments when sufficient volume is available.\nMonitor return locations and inventory\nReview return-facility and inventory information, identify idle stock or location-related issues, and help determine suitable return-facility options based on the merchant’s requirements and available processing coverage.\nAnalyse and optimise returns flows\nAnalyse merchants’ return volumes across collection points and locations, use volume and cost data to identify opportunities, and recommend improvements to outbound processing that reduce merchants’ costs.\nPrepare returns invoicing\nReview invoices received from processing partners and prepare monthly invoices and breakdowns for each merchant. Check that returns activity is billed accurately and on time, coordinate with the finance team, and use JIRA as part of the current invoicing workflow. The process is currently manual.\nSupport fulfilment and order issues\nHelp merchants set up fast fulfilment, track orders, and resolve order issues quickly.\nReport and collaborate\nShare returns metrics and relevant updates with Adar, and work with merchants, return-processing partners, finance, logistics, and other internal teams. Communication with merchants and partners is primarily by email and may span the US, UK, Europe, and Australia.\nFull-time Employment\nRemote\nDayshift","description_format":"text","description_chars":5471,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-27T07:01:08Z"}],"visa":[],"liveness":{"score":38,"band":"fade","label":"Fading","p_open":1,"p_active":0.379,"p_room":1,"age_days":3,"expected_fill_days":47,"reasons":["conf:2","agency","stale_co","velocity","win:early"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/manila-recruitment-returns-operations-coordinator","json_url":"https://alion.io/job/manila-recruitment-returns-operations-coordinator.json","meta":{"generated_at":"2026-10-31T11:41:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18000,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1582},"rest":"https://alion.io/mcp/rest/get_company?id=1582"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmanila-recruitment-returns-operations-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmanila-recruitment-returns-operations-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmanila-recruitment-returns-operations-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/manila-recruitment-returns-operations-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmanila-recruitment-returns-operations-coordinator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3319434}},{"tool":"search_jobs","arguments":{"company":"manilarecruitment.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3319434},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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