{"id":3990912,"url":"https://alion.io/job/mannhummel-customer-service-associate","title":"Customer Service Associate","company":{"id":450543,"name":"Mann+Hummel","domain":"mann-hummel.com","url":"https://alion.io/company/mann-hummel-2","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":92,"open_postings":9,"ghost_share":0,"stale_share":0.333,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-09T23:21:57Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-10T05:38:49Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Main Tasks\nManages varying amounts of incoming and outgoing calls\nGenerates sales leads and communicates pricing to customers\nIdentifies and assesses customers’ needs to achieve satisfaction\nBuilds sustainable relationships and trust with customer accounts through open and interactive communication\nProvides accurate, valid and complete information by using the Mann and Hummel methods/tools\nMeets personal/customer service team sales targets and call handling quotas\nHandles customer complaints, provides appropriate solutions and alternatives within the time limits; follows up to ensure resolution\nPerforms collection activities on past due accounts\nCollects and processes payments for goods and services rendered\nKeeps updated records of customer interactions, processes customer accounts and files documents\nFollows communication procedures, guidelines and policies\nAdditional duties as assigned\nRequirements:\nHigh School diploma / GED\nPrior customer service or customer focused work experience is preferred\nStrong telephone and active listening\nAbility to stay clam, adapt and respond to different types of situations\nAbility to multi-task, prioritize, and manage time effectively\nFamiliarity with CRM systems and practices\nAble to sit for long periods of time\nStrong computer skills with experience using MS Office, with strong Excel skills; Sage a plus\nExcellent written and oral communication skills; strong presentation skills\nStrong clerical and administrative support skills\nAbility to work independently and in a team setting with multiple priorities\nAbility to manage day-to-day office responsibilities in a busy team\nenvironment.\nSense of discretion to maintain confidentiality of sensitive information\nStrong communication, include speaking, writing, active listening skills with the ability to communicate with all levels of the organization\nMust be able to lift up to 50lbs\nMust be able to read, understand and comply with written and verbal instructions, company processes and procedures and safety policies\nMust be authorized to work in the United States\nPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.\nWork Environment\nWhile performing the duties of this job, the employee is frequently working indoors with traditional office noises and conditions. The noise level in the work environment and job sites can be moderate.\nPhysical Demands:\nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.\nWhile performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard.","description_format":"text","description_chars":2990,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Industrial Machinery","Automotive Components"],"lifecycle":[{"event":"open","at":"2026-11-09T23:21:57Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 2 · green card filings: 1","filings_12m":2,"filings_prev_12m":3,"green_card_filings_12m":1,"median_offered_wage_usd":85833,"route":null,"cap_exempt":false,"checked_at":"2026-11-10T11:34:35+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":24,"reasons":["conf:1","win:early","comp:brand"],"computed_at":"2026-11-10T06:52:35Z"},"pay":null,"html_url":"https://alion.io/job/mannhummel-customer-service-associate","json_url":"https://alion.io/job/mannhummel-customer-service-associate.json","meta":{"generated_at":"2026-11-10T21:30:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":201,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":450543},"rest":"https://alion.io/mcp/rest/get_company?id=450543"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmannhummel-customer-service-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmannhummel-customer-service-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmannhummel-customer-service-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mannhummel-customer-service-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmannhummel-customer-service-associate"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3990912}},{"tool":"search_jobs","arguments":{"company":"mann-hummel.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3990912},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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