{"id":4010550,"url":"https://alion.io/job/manoris-tech-helpdesk-engineer","title":"Helpdesk Engineer","company":{"id":4530585,"name":"manoris.tech","domain":"manoris.tech","url":"https://alion.io/company/manoris-tech","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kyiv, Ukraine"],"countries":["UA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Google Workspace","optional":false},{"name":"Jira","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false},{"name":"Cloudflare","optional":true},{"name":"Confluence","optional":true},{"name":"GCP","optional":true},{"name":"n8n","optional":true},{"name":"PowerShell","optional":true},{"name":"Python","optional":true}],"status":"live","first_seen_at":"2026-11-10T09:41:30Z","employer_posted_date":null,"last_verified_at":"2026-11-10T09:41:30Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"Manoris is a team of professionals helping companies around the world implement innovative digital solutions. We develop end-to-end IT solutions tailored to our clients’ unique business needs, including financial institutions, startups, e-commerce platforms, and companies across various industries, with a strong focus on security, compliance, scalability, and user experience.\n\nOur solutions help businesses improve efficiency and gain a competitive advantage. At Manoris, we focus on the metrics that matter to every merchant: approval rates, uptime, and payment conversion.\n\nOur team consists of 50+ professionals, including a CTO, Engineering Manager, Team Leads, Tech Leads, Backend and Frontend Engineers, QA Engineers, DevOps Engineers, Product Owners, Project Managers, UI/UX Designers, and a Technical Writer.\n\nThe main goal of the team is to collect financial data, process it, and build the logic and systems needed to work with it.\n\nWe’re looking for a Helpdesk Engineer to join our team and help us ensure smooth day-to-day IT operations, provide reliable technical support to employees, and maintain corporate devices, accounts, access, and domain-related infrastructure.\n\nKey responsibilities:\n\n🔹 Handle L1/L2 user support requests and resolve issues related to corporate devices, software, network connectivity, and internal services.\n\n🔹 Administer corporate accounts, permissions, and access rights, and support onboarding/offboarding processes.\n\n🔹 Prepare, configure, and maintain corporate hardware and workstations.\n\n🔹 Work with Jira Service Management, maintain internal IT documentation, and collaborate with other teams on complex incidents.\n\n🔹 Manage corporate domains, including registration, renewal, transfer, DNS configuration, verification, and communication with registrars and external providers.\n\n🔹 Maintain centralized domain records, monitor expiration dates, and prepare registration and renewal information for the Finance team.\n\nOur ideal candidate has:\n\n🔸 2+ years of hands-on experience in IT Support, Helpdesk, or System Administration.\n\n🔸 Strong knowledge of macOS, Windows, and common corporate IT services.\n\n🔸 Hands-on experience administering Google Workspace or Microsoft 365.\n\n🔸 Solid understanding of TCP/IP, DNS, DHCP, VPN, Wi-Fi, domain management, and DNS records.\n\n🔸 Experience with corporate ticketing systems and a good understanding of access management and information security principles.\n\n🔸 English level B1 or higher.\n\nNice to have:\n\n🔹 Experience with Jamf Pro, Jamf Protect, Jamf Connect, or Apple Business Manager.\n\n🔹 Knowledge of Cloudflare DNS, Google Cloud DNS, SPF, DKIM, DMARC, and DNSSEC.\n\n🔹 Experience with Snipe-IT, Confluence, or Ubiquiti UniFi.\n\n🔹 Automation skills using Bash, PowerShell, Python, or n8n.\n\nWe create an environment where our specialists can work comfortably, achieve their goals, and enjoy what they do:\n\n🔸 24 days of paid vacation.\n\n🔸 Full support for your Ukrainian private entrepreneur (FOP) setup and accounting, including tax payments.\n\n🔸 Corporate meal allowance.\n\n🔸 Parking reimbursement.\n\n🔸 Smartass fitness training sessions.\n\n🔸 Corporate parties, team-building events, and stylish company merch.\n\n🔸 Social benefits allowance.\n\n🔸 Corporate football.\n\nBenefits Café:\n\n🔹 English language course reimbursement.\n\n🔹 Sports and fitness reimbursement.\n\n🔹 Training and conference reimbursement.\n\n🔹 Premium medical insurance.\n\nIf you’re looking for a place where you can grow professionally, contribute to the development of a progressive product, and become part of a strong and ambitious team, send us your CV 🙌🏼","description_format":"text","description_chars":3602,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-10T09:41:30Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":39,"reasons":["seen:0","win:early"],"computed_at":"2026-11-11T05:34:11Z"},"pay":null,"html_url":"https://alion.io/job/manoris-tech-helpdesk-engineer","json_url":"https://alion.io/job/manoris-tech-helpdesk-engineer.json","meta":{"generated_at":"2026-11-11T05:34:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7376,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4530585},"rest":"https://alion.io/mcp/rest/get_company?id=4530585"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmanoris-tech-helpdesk-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmanoris-tech-helpdesk-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmanoris-tech-helpdesk-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/manoris-tech-helpdesk-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmanoris-tech-helpdesk-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4010550}},{"tool":"search_jobs","arguments":{"company":"manoris.tech","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4010550},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}