{"id":3121790,"url":"https://alion.io/job/manpower-lit-it-support-engineer-networking-security","title":"IT Support Engineer (Networking & Security)","company":{"id":4425541,"name":"Manpower Lithuania","domain":"manpower.lt","url":"https://alion.io/company/manpower-lit","size_band":"1-10","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Vilnius, Lithuania"],"countries":["LT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":19500,"max_usd":47000,"period":"year","method":"role_country_seniority_unknown","sample_n":58},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"ServiceNow","optional":false},{"name":"TCP/IP","optional":false},{"name":"VLAN","optional":false},{"name":"VPN","optional":false}],"status":"live","first_seen_at":"2026-10-22T09:12:11Z","employer_posted_date":null,"last_verified_at":"2026-10-22T09:12:11Z","board_verified":false,"closed_at":null,"days_open":16,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":16},"description":"Job Description\nWhat you will do:\n\n• Investigate and resolve real network and security incidents - from initial diagnosis to solution.\n\n• Work directly with business customers, helping restore services and ensure smooth operations.\n\n• Monitor ongoing incidents and take action to prevent SLA breaches.\n\n• Manage service requests and standard changes through the ITSM system (ServiceNow).\n\n• Identify when issues require deeper expertise and collaborate with L2 engineers to resolve them.\n\n• Document solutions and contribute to shared knowledge, helping improve team efficiency.Requirements\nWhat we expect from you:\n\n• Solid networking fundamentals (TCP/IP, DNS, DHCP, VLAN, VPN, routing, switching) with ~1 year of hands-on exposure.\n\n• Ability to troubleshoot and resolve issues independently, using a structured, problem-solving approach.\n\n• Understanding of IT service environments and ITIL principles, with experience working with ticketing tools.\n\n• Good English (B2+) for daily communication in an international team.\n\n• Familiarity with Cisco technologies, firewalls, or certifications (CompTIA Network+, CCNA, CCNP) would be an advantage.\n\n• A proactive, solution-oriented mindset and willingness to learn and grow.\n\n• Ability to prioritize tasks and collaborate effectively in a dynamic, team-based environment.Company offers\nCompany offers:\n\n• Private health insurance - 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