{"id":2357031,"url":"https://alion.io/job/manpowergroup-business-support-analyst-peru","title":"Business Support Analyst - Peru","company":{"id":4420048,"name":"Manpower Malta","domain":"manpowergroup.com.mt","url":"https://alion.io/company/manpowergroup-3","size_band":"1001-5000","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Manatal","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["San Miguel, Peru"],"countries":["PE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10500,"max_usd":24000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":755},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-12T14:58:34Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-28T05:59:06Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"Business Support Analyst - Client Focus (Card Payments)\nJoin a dynamic team where you'll play a pivotal role in bridging business needs, client success, and operational excellence within the card payments industry. This hybrid role combines Business Analysis, Client Relationship Management, Service Delivery, and Production Support, making it ideal for professionals who thrive in fast-paced, client-facing environments.\nWhat You'll Do\nAct as the primary point of contact for assigned clients, building strong, trusted relationships.\nGather, analyse, and document business requirements for enhancements and change requests.\nCoordinate solution delivery, testing, UAT, releases, and successful go-lives.\nSupport system configuration, validation, and implementation activities.\nManage production incidents, service requests, and operational escalations.\nEnsure timely issue resolution in line with agreed SLAs.\nCollaborate with technical, delivery, and QA teams to drive successful outcomes.\nLead root cause analysis and continuous service improvement initiatives.\nProvide regular client updates, reporting, and operational oversight.\nSupport training, knowledge transfer, and mentoring activities when required.\nWhat We're Looking For\nMinimum 3 years' experience in Card Payments.\nStrong background in business analysis, requirements gathering, and system configuration.\nProficiency in SQL.\nExcellent client-facing communication and stakeholder management skills.\nAbility to facilitate both remote and in-person workshops and meetings.\nStrong analytical, documentation, and problem-solving skills.\nExperience working with cross-functional teams in delivery and support environments.\nKnowledge of the payments industry is highly desirable.\nAdditional Requirements\nWillingness to participate in a 24/7 operational support roster, including shifts, weekends, and public holidays.\nFlexibility to align with client operating hours when required.\nAvailability to work onsite and closely collaborate with client stakeholders during BAU operations.\nQualifications\nDegree in Computer Science, Business Analytics, Software Development, Business with IT, or a related field.\nWhy Join?\nThis is an 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