{"id":2357078,"url":"https://alion.io/job/manpowergroup-customer-success-representative","title":"Customer Success Representative","company":{"id":4420048,"name":"Manpower Malta","domain":"manpowergroup.com.mt","url":"https://alion.io/company/manpowergroup-3","size_band":"1001-5000","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Manatal","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Luqa, Malta"],"countries":["MT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":17500,"max_usd":36000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1641},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-12T14:58:34Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-13T17:14:38Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Customer Success Representative\nAre you passionate about helping people succeed with technology? Do you enjoy building strong relationships, delivering training, and guiding customers through their journey from implementation to long-term success?\nWe're looking for a Customer Success Representative to join our client's growing team. In this role, you'll be responsible for onboarding new clients, delivering software implementations, providing training, and ensuring customers get maximum value from their solutions. You'll work closely with clients to understand their business needs, deliver exceptional service, and help drive successful adoption of our products.\nThis is an excellent opportunity for someone who enjoys a blend of project coordination, customer engagement, technology, and problem-solving, while making a real impact on customer success.\nKey Responsibilities\nOnboard new clients and manage project timelines to ensure deadlines and budgeted hours are met.\nUnderstand client requirements and implement the most suitable solution to meet their needs.\nUpdate project statuses regularly and maintain accurate timesheets within project management systems.\nDeliver end-user training sessions, both one-to-one and group-based, on-site and online, enabling clients to maximize the benefits of the software.\nStay up to date with new and upcoming product functionality to provide informed recommendations to customers.\nCommunicate new implementation requirements to senior Customer Success team members and collaborate with Product and Development teams.\nBuild and maintain strong client relationships while ensuring high levels of customer satisfaction.\nConduct 30-day and 90-day post-implementation follow-ups to ensure successful adoption.\nMaintain a high level of product knowledge across all solutions.\nRespond to customer implementation support requests in a timely and professional manner.\nSkills & Qualifications\nBachelor's degree in Business Administration, Project Management, Information Technology, or a related field (or equivalent qualification).\nAt least 1 year of experience in a customer-facing role, ideally within software implementation or SaaS environments.\nStrong organizational and time management skills.\nExcellent analytical and problem-solving abilities.\nStrong communication and interpersonal skills.\nFlexible and adaptable in a dynamic project environment.\nAbility to confidently deliver engaging training sessions and presentations.\nProficiency in English. Knowledge of Maltese is considered an asset.\nAbility to remain calm, professional, and customer-focused when handling challenging situations.\nNice to Have\nExperience working with Payroll, HR, Time & Attendance, or other People Management software solutions.\nYou'll Thrive in This Role If You\nEnjoy presenting, training, and helping others learn.\nAre proactive, customer-focused, and solution-oriented.\nHave a genuine interest in technology and business software.\nBuild relationships easily and enjoy working with a variety of stakeholders.\nTake ownership of projects and see them through to successful completion.\nWhat Success Looks Like\nCustomers are successfully onboarded on time and within scope.\nTraining sessions receive positive feedback and drive user adoption.\nStrong and lasting customer relationships are established.\nHigh customer satisfaction and product engagement levels are achieved.\nCustomer requirements are addressed proactively through effective collaboration with internal teams.","description_format":"text","description_chars":3498,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Maltese","level":"All levels","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-12T14:58:34Z"}],"visa":[],"liveness":{"score":52,"band":"ok","label":"Likely open","p_open":1,"p_active":0.516,"p_room":1,"age_days":0,"expected_fill_days":17,"reasons":["conf:2","agency","win:early","comp:junior,brand"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/manpowergroup-customer-success-representative","json_url":"https://alion.io/job/manpowergroup-customer-success-representative.json","meta":{"generated_at":"2026-10-13T20:38:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31693,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4420048},"rest":"https://alion.io/mcp/rest/get_company?id=4420048"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmanpowergroup-customer-success-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmanpowergroup-customer-success-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmanpowergroup-customer-success-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/manpowergroup-customer-success-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmanpowergroup-customer-success-representative"}]}