{"id":2357100,"url":"https://alion.io/job/manpowergroup-reservations-agent","title":"Reservations Agent","company":{"id":4420048,"name":"Manpower Malta","domain":"manpowergroup.com.mt","url":"https://alion.io/company/manpowergroup-3","size_band":"1001-5000","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Manatal","truth_index":null},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mellieħa, Malta"],"countries":["MT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":15500,"max_usd":29000,"period":"year","method":null,"sample_n":1065},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-12T14:58:34Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-13T17:14:38Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Are you passionate about hospitality, customer service, and helping guests find the perfect stay? My client, a renowned 5-star resort in Malta, is looking for a Reservations Executive to join their growing team.\nThis is an excellent opportunity for someone who enjoys interacting with guests, managing bookings, and contributing to a seamless customer experience from the very first point of contact.\nWhat You'll Be Doing\nHandle reservation enquiries via phone and email in a professional and friendly manner.\nGuide guests through room categories, rates, packages, and resort facilities.\nManage bookings received through direct channels, online platforms, tour operators, and corporate partners.\nIdentify opportunities to upsell room upgrades and additional services.\nProcess booking modifications, cancellations, and special requests efficiently and accurately.\nEnsure reservation details are maintained correctly within internal systems.\nCollaborate closely with Front Office and other operational departments to ensure a smooth guest journey.\nDeliver exceptional customer service while supporting occupancy and revenue targets.\nWhat We're Looking For\nA guest-focused professional with a genuine passion for hospitality.\nStrong communication and interpersonal skills.\nA sales-minded approach with the confidence to recommend suitable upgrades and packages.\nExcellent attention to detail and organisational abilities.\nAbility to manage multiple enquiries and priorities simultaneously.\nFluency in spoken and written English.\nPrevious experience in reservations, hospitality, tourism, customer service, or travel is considered an asset.\nExperience using Opera Cloud or similar reservation systems would be advantageous.\nFamiliarity with online booking platforms, OTAs, or tour operator reservations is beneficial.","description_format":"text","description_chars":1813,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-12T14:58:34Z"}],"visa":[],"liveness":{"score":52,"band":"ok","label":"Likely open","p_open":1,"p_active":0.516,"p_room":1,"age_days":0,"expected_fill_days":20,"reasons":["conf:2","agency","win:early","comp:brand"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/manpowergroup-reservations-agent","json_url":"https://alion.io/job/manpowergroup-reservations-agent.json","meta":{"generated_at":"2026-10-13T18:58:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29076,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4420048},"rest":"https://alion.io/mcp/rest/get_company?id=4420048"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmanpowergroup-reservations-agent"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmanpowergroup-reservations-agent"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmanpowergroup-reservations-agent"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/manpowergroup-reservations-agent\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmanpowergroup-reservations-agent"}]}