System Support Analyst

System Support Analyst

As part of the Customer Support team, the System Support Analyst works closely with senior colleagues to support clients' IT and Business Process Management (BPM) requirements. The role involves assisting with the implementation, testing, support, and maintenance of workflow and BPM solutions while ensuring a high level of customer satisfaction.

What's In It For You

• Supportive and collaborative working environment.
• Continuous learning and professional development opportunities.
• Exposure to the latest technologies, including Microsoft solutions.
• Open culture that encourages innovation and idea sharing.
• Opportunity to work alongside experienced IT professionals.

What You'll Do

• Provide support to clients in line with agreed service levels and ensure timely issue resolution.
• Configure, maintain, test, and enhance BPM and workflow solutions.
• Assist with requirements gathering, solution design, documentation, and user acceptance testing.
• Deliver user training, create supporting materials, and assist with data migration activities.
• Build strong client relationships and contribute to ongoing business opportunities.

What You'll Need

• Bachelor's degree in Computing, IT, or a related field.
• 1-2 years' experience in IT support, business applications, or solution delivery.
• Working knowledge of SQL and business process automation platforms.
• Strong analytical, problem-solving, communication, and organisational skills.
• A customer-focused mindset with a passion for technology and continuous learning.

Benefits

• Study leave and certification support.
• Career growth and professional development opportunities.
• Health insurance and mobile subscription.
• Hybrid working arrangements.
• Regular social activities and relocation assistance package.