{"id":831421,"url":"https://alion.io/job/manta-operations-client-delivery-manager","title":"Operations & Client Delivery Manager","company":{"id":681873,"name":"Manta Health","domain":"manta.health","url":"https://alion.io/company/manta-4","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":null},"role":"Product","role_family":"Product","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Venice, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":138000,"max_usd":269000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1090},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-01-23T00:19:54Z","employer_posted_date":"2026-01-23","last_verified_at":"2026-11-08T00:57:28Z","board_verified":true,"closed_at":null,"days_open":289,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":288},"description":"About Manta Health\nThe US healthcare system is responsible for incredible medical breakthroughs, yet the financial infrastructure powering it remains stuck in the past. At Manta Health, we are building the AI-native operating system for healthcare revenue cycle management (RCM).\nWe believe that medical practices shouldn't have to fight to get paid for the care they provide. Our platform leverages advanced AI to automate the complex, error-prone administrative tasks that plague the industry-reducing denials, accelerating payments, and lowering administrative costs. We are not just building software; we are fundamentally rethinking the financial relationship between providers and payers so doctors can focus on what matters most: patients.\n Role Overview\nManta is building the operational backbone for prior authorization management in ophthalmology. As our Operations & Client Delivery Manager, you will own the day-to-day execution and continuous improvement of Manta’s clinical operations - ensuring that surgical and injection workflows run reliably, teams are supported, clients are delighted, and product development stays grounded in real operational needs.\nThis is a hybrid role spanning operations leadership, client implementation, capacity planning, quality management, and product feedback loops. You’ll manage our growing Philippines-based operations team, partner directly with the product team on workflow design and feature requirements, and serve as the escalation point for complex cases and client communication.\nThis is a hands-on builder role in an early-stage company - ideal for someone who thrives in ambiguity, enjoys designing systems from scratch, and knows how to turn messy real-world processes into clean, scalable operations.\nKey Responsibilities\nOperations Leadership\nManage and support the Philippines-based operations team responsible for eligibility checks, prior authorization processing, and case follow-up\nDefine and maintain daily work queues and processing workflows in Manta\nEstablish clear ownership, escalation paths, and quality standards across teams\nProvide coaching, training, and performance feedback to team members\nServe as the primary escalation point for complex or high-risk cases\nClient Delivery & Implementation\nLead onboarding and rollout of new provider practices onto the Manta platform\nTranslate client-specific workflows into Manta configuration and operating procedures\nAct as primary point of contact for operational questions from provider offices\nCoordinate communication on ineligible cases, denied authorizations, and schedule changes\nBuild trusted client relationships through reliability and transparency\nCapacity & SLA Management\nForecast upcoming workload based on scheduled procedures and renewal cycles\nMonitor daily and monthly processing volumes and backlog risk\nDefine and track SLAs (eligibility turnaround, PA submission timing, approval rates)\nIdentify when additional staffing or process changes are needed\nReport operational performance trends to leadership\nQuality & Risk Management\nImplement audit and exception views to catch missed steps or aging cases\nEnsure data consistency between Manta and provider EHR systems\nReduce manual QA burden through process design and automation\nLead root-cause analysis on errors or client-impacting issues\nProduct Partnership\nTranslate frontline operational pain points into product requirements\nPartner with product and engineering on feature prioritization\nTest and validate new workflow features before deployment\nHelp design automation rules for eligibility, PA discovery, and renewals\nEnsure product changes improve real operational outcomes\nWhat Success Looks Like\nPhilippines operations team runs independently with minimal manual oversight\nNo surgeries occur without eligibility or authorization clearance\nPrior authorizations are followed up on reliably with no silent aging\nClient practices experience clear communication and predictable turnaround\nProduct roadmap reflects real operational needs, not theoretical workflows\nFounder time shifts from firefighting to strategic growth\nIdeal Background\n5-10+ years in healthcare operations, revenue cycle, or prior authorization workflows\nExperience managing offshore or distributed operations teams\nProven ability to design and implement new operational processes\nStrong client-facing communication and stakeholder management\nComfort working with product and engineering teams in early-stage tech\nAbility to balance hands-on execution with system-level thinking\nTraits That Will Thrive Here\nSystems thinker who naturally sees bottlenecks and builds structure\nCalm under pressure and confident making judgment calls\nEnjoys building from scratch more than inheriting polished systems\nClear, concise communicator across clinical, technical, and operational worlds\nDeep ownership mindset - problems are simply “things to solve”\nBenefits & Perks\nWe take care of our team so you can focus on doing your best work. Our benefits package is designed to support you and your family completely.\nBest-in-Class Health Coverage\n100% Paid Premiums for You & Family: We cover 100% of the monthly premiums for Medical, Dental, and Vision insurance for both you and your dependents. No deductions from your paycheck for basic coverage-peace of mind for the whole family.\nHSA/FSA Options: Pre-tax accounts to help pay for out-of-pocket costs, with a generous employer contribution to your HSA.\nWork-Life Balance\nUnlimited Paid Time Off (PTO): We trust you to manage your time. Whether it’s a two-week vacation, a mental health day, or a Friday afternoon off, take the time you need to recharge without worrying about an accrual balance.\nFlexible Schedules: We focus on impact, not hours. Establish a schedule that works for your life, including flexible start/stop times.\nRemote-Friendly: Work from home, from a coffee shop, or from the office-wherever you are most productive.\nPaid Parental Leave: Generous fully paid leave for all new parents (birth and non-birth) to support your growing family.\nFinancial Well-being\nCompetitive Compensation: Top-of-market salary packages and meaningful equity/stock options.\n401(k) Plan","description_format":"text","description_chars":6187,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Flexible schedule","Parental leave","Stock options","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Custom Software Development"],"lifecycle":[{"event":"open","at":"2026-09-12T16:44:26Z"}],"visa":[],"liveness":{"score":7,"band":"cold","label":"Long shot","p_open":1,"p_active":0.248,"p_room":0.28,"age_days":288,"expected_fill_days":28,"reasons":["conf:0","win:tail","crowd:"],"computed_at":"2026-11-07T05:47:08Z"},"pay":null,"html_url":"https://alion.io/job/manta-operations-client-delivery-manager","json_url":"https://alion.io/job/manta-operations-client-delivery-manager.json","meta":{"generated_at":"2026-11-08T04:58:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10764,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":681873},"rest":"https://alion.io/mcp/rest/get_company?id=681873"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmanta-operations-client-delivery-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmanta-operations-client-delivery-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmanta-operations-client-delivery-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/manta-operations-client-delivery-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmanta-operations-client-delivery-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":831421}},{"tool":"search_jobs","arguments":{"company":"manta.health","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":831421},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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