{"id":3287081,"url":"https://alion.io/job/mantech-cloud-desktop-support-specialist","title":"Cloud Desktop Support Specialist","company":{"id":179527,"name":"ManTech","domain":"mantech.com","url":"https://alion.io/company/mantech","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Avature","truth_index":{"grade":"A","score":100,"open_postings":86,"ghost_share":0,"stale_share":0,"repost_share":0.035,"time_to_fill_p50_days":13,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Annapolis Junction, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":71400,"max":118700,"currency":"USD","period":"year","gross":null,"usd_annual":118700},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"OpenStack","optional":false},{"name":"SharePoint","optional":false}],"status":"closed","first_seen_at":"2026-10-26T18:44:56Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-29T20:15:52Z","board_verified":false,"closed_at":"2026-10-29T20:15:52Z","days_open":3,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":3},"description":"Unlock the secrets of intelligence with MANTECH! Join a dynamic team at the forefront of national security, providing advanced solutions to government intelligence agencies. Since 1968, we’ve been solving the toughest challenges with groundbreaking tech. Explore thrilling projects in Digital Transformation, Cybersecurity, IT, Data Analytics and Software Development. Elevate your career and make a difference. Your adventure begins now-unleash your potential with MANTECH!\nMANTECH seeks a highly motivated and customer-focused Cloud Desktop Support Specialis t to join our team in Annapolis Junction, MD.\nOur team delivers enterprise infrastructure capabilities for a global workforce performing a wide range of missions in defense of our Nation. This effort supports the Enterprise Infrastructure Services (EIS) organization, which oversees MPO’s Enterprise Information Technology (EIT)-the backbone platform for all enterprise users.\nResponsibilities include, but are not limited to\nProvide Tier I/II technical support, adhering to established guidelines for the delivery and management of cloud-based resources.\nOffer comprehensive support for the implementation, troubleshooting, and maintenance of customer resources, both cloud-based and local.\nServe as the primary technical point of contact for users, escalating complex issues to the Tier 2 and 3 teams as necessary.\nMaintain currency of relevant documentation, actively updating Wiki and SharePoint knowledge bases with new information and solutions.\nMonitor and respond promptly to inquiries and issues in designated chat rooms.\nThis position is required to work a 9am-5pm shift.\nMinimum Qualifications\nBachelor’s degree in a related technical discipline from an accredited college or university is required with 0 years of experience\nMust hold an IAT II certification (e.g., Security+ or equivalent); candidates will have 60 days from program start to obtain it\nMust possess an entry-level cloud certification from one of the following providers before start dateAzure (e.g., Azure Fundamentals)\nAWS (e.g., AWS Cloud Practitioner)\nOpenStack (relevant entry-level certifications)\n\nPreferred Qualification\nDemonstrate strong interpersonal skills, fostering positive interactions with users and team members.\nExcellent written and verbal communication skills, capable of explaining technical concepts clearly.\nBe responsible for drafting clear and concise documentation, including FAQs and internal knowledge articles, to empower users and streamline support processes.\nPrior help desk or customer experience\nClearance Requirements:\n\nMust possess and maintain a current/active TS/SCI clearance with Polygraph\nPhysical Requirements:\n\nMust be able to remain in a stationary position 50% of the time\nOccasionally moves about inside the office to access file cabinets, office machinery, etc.\nFrequently communicates with co-workers, management, and customers, including delivering presentations. Must be able to exchange accurate information in these situations\nThe projected compensation range for this position is $71,400.00-$118,700.00. There are differentiating factors that can impact a final salary/hourly rate, including, but not limited to, Contract Wage Determination, relevant work experience, skills and competencies that align to the specified role, geographic location (For Remote Opportunities), education and certifications as well as Federal Government Contract Labor categories. In addition, MANTECH invests in its employees beyond just compensation. MANTECH’s benefits offerings include, dependent upon position, Health Insurance, Life Insurance, Paid Time Off, Holiday Pay, short-term and long-term Disability, Retirement and Savings, Learning and Development opportunities, wellness programs as well as other optional benefit elections.\nMANTECH considers all qualified applicants for employment without regard to disability or veteran status or any other status protected under any federal, state, or local law or regulation.\nIf you need a reasonable accommodation to apply for a position with MANTECH, please email us at  and provide your name and contact information.","description_format":"text","description_chars":4165,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":true,"languages":[]},"benefits":["Health insurance","Life insurance","Wellness"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["National Security","Information Security","IT Consulting & Digital Transformation"],"lifecycle":[{"event":"open","at":"2026-10-26T18:44:56Z"},{"event":"close","at":"2026-10-29T20:15:52Z"}],"visa":[],"liveness":null,"pay":{"stated_usd_annual":118700,"is_top_pay":true},"html_url":"https://alion.io/job/mantech-cloud-desktop-support-specialist","json_url":"https://alion.io/job/mantech-cloud-desktop-support-specialist.json","meta":{"generated_at":"2026-10-30T10:10:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14637,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":179527},"rest":"https://alion.io/mcp/rest/get_company?id=179527"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmantech-cloud-desktop-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmantech-cloud-desktop-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmantech-cloud-desktop-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mantech-cloud-desktop-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmantech-cloud-desktop-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3287081}},{"tool":"search_jobs","arguments":{"company":"mantech.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3287081},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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