Cloud Support Engineer

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MANTECH seeks a skilled and mission-focused Cloud Support Engineer (CSE) to join our team in Tysons, VA.

The Cloud Support Engineer will support hybrid cloud infrastructure operations by providing critical, 24x7 incident response and customer service. You will help troubleshoot complex issues across Linux and Kubernetes environments, collaborate with engineering teams, and ensure enterprise and government customers experience seamless cloud integration and support.

Responsibilities include but are not limited to:

• Diagnosing, resolving, and tracking complex support cases through ServiceNow, phone, and email channels; ensuring all incidents are properly documented and closed in accordance with SLAs
• Monitoring and triaging incidents triggered by automated alerting systems; following established SOPs and runbooks for investigation and escalation
• Independently resolving technical issues related to Linux and Kubernetes infrastructure with minimal supervision, escalating only when engineering support is required
• Partnering with product and backline engineers to reproduce issues, validate fixes, and enhance system stability and documentation
• Identifying trends or repeat incidents and providing structured feedback to engineering and process improvement teams
• Delivering high-touch, mission-critical support to government and enterprise customers; ensuring clear, timely, and professional communication during all incident phases
• Contributing to updating and refining documentation, runbooks, and response procedures to continuously enhance service reliability and efficiency
• Prioritizing, managing, and resolving multiple incidents under pressure to ensure operational continuity.
• Work Shift - Days, Evenings, and Nights openings. Schedule to include but not limited to rotating weekends that may be required. Schedule subject to change based on business need.

Minimum Qualifications:

• Bachelor’s degree in Computer Science, Information Systems, Engineering, Mathematics, or related discipline
• Education Substitutions:
  • Four (4) years of additional relevant experience may be substituted for a bachelor’s degree
  • An associate’s degree in computer science, Information Systems, Engineering, Mathematics, or related discipline and two (2) years of additional relevant experience may be substituted for a bachelor’s degree
  • AWS Cloud Practitioner or Azure Fundamentals (AZ-900): each may substitute 0.5 years’ experience
  • CompTIA Security+, ITIL Foundation, CompTIA Network+, or CompTIA A+: each may substitute 1 year experience
  • AWS Solutions Architect Associate, Azure Administrator, Google Cloud Engineer, Cisco CCNA, CompTIA Linux+ Professional, Azure Solutions Architect (AZ-305), Google Professional Cloud Architect, or CISSP: each may substitute 2 years’ experience
  • Other relevant certifications: each may substitute 0.5 years’ experience

• Experience in Linux system administration (command-line management, networking, and service operations)
• Knowledge of Kubernetes environments, including container management, basic cluster troubleshooting, and deployment verification
• Experience with ticketing, alerting, and incident response tools
• Strong written and verbal communication skills, with the ability to clearly articulate technical issues to both technical and non-technical audiences.

Preferred Qualifications:

• 8140 Compliance (Combination of technical degree or certifications such as CompTIA Network+ CE, CompTIA A+ CE, CompTIA Security+ CE, CCNA Security, CND, etc)
• Experience with ServiceNow ticketing, alerting, and incident response tools
• Experience with ServiceNow Customer Service Management (CSM) module
• Background supporting IT operations or cloud service environments within DoD or Intelligence Community customers
• Familiarity with ITIL frameworks, incident lifecycle management, and enterprise support workflows
• Experience in hybrid or on-prem/cloud integrated environments
• Proficiency with Google Workspace or Microsoft Office collaboration tools

Clearance Requirements:

• An active/current TS/SCI with Polygraph is required for this position.

Physical Requirements:

• Must be able to remain in a stationary position 50%
• Needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
• Frequently communicates with co-workers, management, and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations

The projected compensation range for this position is $97,100.00-$161,900.00. There are differentiating factors that can impact a final salary/hourly rate, including, but not limited to, Contract Wage Determination, relevant work experience, skills and competencies that align to the specified role, geographic location (For Remote Opportunities), education and certifications as well as Federal Government Contract Labor categories. In addition, MANTECH invests in its employees beyond just compensation. MANTECH’s benefits offerings include, dependent upon position, Health Insurance, Life Insurance, Paid Time Off, Holiday Pay, short-term and long-term Disability, Retirement and Savings, Learning and Development opportunities, wellness programs as well as other optional benefit elections.

MANTECH considers all qualified applicants for employment without regard to disability or veteran status or any other status protected under any federal, state, or local law or regulation.

If you need a reasonable accommodation to apply for a position with MANTECH, please email us at [email protected] and provide your name and contact information.