{"id":1675694,"url":"https://alion.io/job/mantech-dedicated-it-support-technician","title":"Dedicated IT Support Technician","company":{"id":179527,"name":"ManTech","domain":"mantech.com","url":"https://alion.io/company/mantech","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Avature","truth_index":{"grade":"A","score":100,"open_postings":101,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":6,"computed_at":"2026-10-06T05:45:30Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["McLean, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":119900,"max":199600,"currency":"USD","period":"year","gross":null,"usd_annual":199600},"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"ITIL","optional":false},{"name":"Windows","optional":false},{"name":"ITSM","optional":true},{"name":"ServiceNow","optional":true}],"status":"live","first_seen_at":"2026-10-02T08:22:32Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-06T19:40:58Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Unlock the secrets of intelligence with MANTECH! Join a dynamic team at the forefront of national security, providing advanced solutions to government intelligence agencies. Since 1968, we’ve been solving the toughest challenges with groundbreaking tech. Explore thrilling projects in Digital Transformation, Cybersecurity, IT, Data Analytics and Software Development. Elevate your career and make a difference. Your adventure begins now-unleash your potential with MANTECH!\nJob Description\nMANTECH seeks a motivated, career-focused Dedicated IT Support Technician to join a dedicated support team of IT professionals delivering mission-critical deskside support, incident response, and project coordination in Virginia. You will play an essential role in ensuring IT infrastructure and mission applications operate seamlessly by managing incidents and service requests through their entire lifecycle.\nResponsibilities include, but are not limited to:\nApply ITIL-based processes to manage the receipt, triage, categorization, and resolution of incoming incidents, requests, and demands.\nWrite SOPs, register laptops in the USG1 environment, and perform hardware inventory.\nAnalyze, troubleshoot, and implement fixes without escalating to Tier 3 support.\nPerform remote desktop triage and system repairs using approved remote tools.\nMaintain and update support records and tracking systems accurately.\nCollaborate with network, software engineering, and application teams to restore services and diagnose problems.\nProvide local support, which may involve travel between customer buildings.\nProvide administrative support for special non-commercial systems including access management and file transfers.\nWork an identified shift of 9:30AM - 6:00PM Mon-Fri.\nMinimum Qualifications:\nHigh School Diploma with 11+ years of experience, an Associate’s Degree with 9+ years of experience, or a Bachelor’s Degree with 7+ years of experience.\nComponent System Administration (CMA) Certification.\nKnowledge of Windows Active Directory.\nAbility to resolve technical problems and respond to requests via phone, in-person, ticketing systems, or IM related to hardware, software, network, access, or telecom.\nDemonstrated technical and problem-solving capabilities to address critical IT issues.\nExperience supporting Windows and business applications in an enterprise environment.\nFamiliarity with desktop programs, configuration, and debugging techniques.\nExperience with virus scanning, standalone desktop, laptop computing services and experience with troubleshooting servers, printers, and peripheral devices.\nPreferred Qualifications:\nExperience in a technical help desk support role.\nFamiliarity with data transfer services.\nIAT Level II certification.\nExperience with ServiceNow ITSM and ITBM.\nBackground managing projects of low to mid-level complexity.\nITIL® v4 Foundation or higher certification.\nClearance Requirements:\nCurrent/active TS/SCI with Polygraph is required.\nPhysical Requirements:\nMust be able to remain in a stationary position 50%.\nMust be able to move/traverse within and between buildings and offices.\nMust be able to position self to maintain computers, including under desks and in server closets.\nMust be able to operate a computer and other office productivity machinery, such as calculators, copiers, and printers.\nMust be able to move Audio/Visual or computer equipment weighing up to 50 pounds.\nThe projected compensation range for this position is $119,900.00-$199,600.00. There are differentiating factors that can impact a final salary/hourly rate, including, but not limited to, Contract Wage Determination, relevant work experience, skills and competencies that align to the specified role, geographic location (For Remote Opportunities), education and certifications as well as Federal Government Contract Labor categories. In addition, MANTECH invests in its employees beyond just compensation. MANTECH’s benefits offerings include, dependent upon position, Health Insurance, Life Insurance, Paid Time Off, Holiday Pay, short-term and long-term Disability, Retirement and Savings, Learning and Development opportunities, wellness programs as well as other optional benefit elections.\nMANTECH considers all qualified applicants for employment without regard to disability or veteran status or any other status protected under any federal, state, or local law or regulation.\nIf you need a reasonable accommodation to apply for a position with MANTECH, please email us at  and provide your name and contact information.","description_format":"text","description_chars":4563,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":true,"languages":[]},"benefits":["Health insurance","Life insurance","Wellness"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Cybersecurity","Government"],"lifecycle":[{"event":"open","at":"2026-10-02T08:22:32Z"}],"visa":[],"liveness":{"score":73,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.815,"p_room":0.9,"age_days":3,"expected_fill_days":6,"reasons":["conf:0","velocity","win:mid","comp:brand"],"computed_at":"2026-10-06T05:45:30Z"},"pay":{"stated_usd_annual":199600,"is_top_pay":true},"html_url":"https://alion.io/job/mantech-dedicated-it-support-technician","json_url":"https://alion.io/job/mantech-dedicated-it-support-technician.json","meta":{"generated_at":"2026-10-06T23:03:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4014,"day_limit":5000,"remaining_today":986,"minute_limit":60,"resets_at":"2026-10-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":179527},"rest":"https://alion.io/mcp/rest/get_company?id=179527"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmantech-dedicated-it-support-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmantech-dedicated-it-support-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmantech-dedicated-it-support-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mantech-dedicated-it-support-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmantech-dedicated-it-support-technician"}]}