{"id":4078818,"url":"https://alion.io/job/mantech-help-desk-support-specialist","title":"Help Desk Support Specialist","company":{"id":179527,"name":"ManTech","domain":"mantech.com","url":"https://alion.io/company/mantech","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Avature","truth_index":{"grade":"A","score":100,"open_postings":68,"ghost_share":0,"stale_share":0,"repost_share":0.015,"time_to_fill_p50_days":15,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":94800,"max":157200,"currency":"USD","period":"year","gross":null,"usd_annual":157200},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"IAM","optional":false},{"name":"ITSM","optional":false},{"name":"Jira","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Okta","optional":false},{"name":"ServiceNow","optional":false},{"name":"Zero Trust","optional":false},{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-11-11T16:19:08Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-11T16:19:08Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Unlock the secrets of intelligence with MANTECH! Join a dynamic team at the forefront of national security, providing advanced solutions to government intelligence agencies. Since 1968, we’ve been solving the toughest challenges with groundbreaking tech. Explore thrilling projects in Digital Transformation, Cybersecurity, IT, Data Analytics and Software Development. Elevate your career and make a difference. Your adventure begins now-unleash your potential with MANTECH!\nMANTECH seeks a motivated, career and customer-oriented Help Desk Support Specialist to join our team as a remote team member.\nThe Junior to Mid-Level Help Desk Support Specialist will serve as a key technical liaison for external users accessing Department of Housing and Urban Development (HUD) systems, guiding clients through Okta Zero Trust Architecture (ZTA) setup, troubleshooting access issues, and collaborating with internal engineering teams to remediate technical incidents.\nResponsibilities include but are not limited to:\nReview incoming emails from system users to triage, diagnose, and execute follow-on resolution steps.\nGuide external clients through downloading, installing, and troubleshooting Okta Zero Trust Architecture (ZTA) tools.\nCollaborate closely with internal development and engineering teams to capture problem details and facilitate prompt remediation.\nDeliver timely, accurate, and customer-focused communication to external stakeholders regarding technical processes and system access.\nCreate and maintain clear standard operating procedures (SOPs), user-facing guides, and technical artifacts using Microsoft Office Suite.\nLog, classify, update, and track technical incidents to full resolution using enterprise ticketing systems.\nMinimum Qualifications:\nBachelor's degree in Information Technology, Computer Science, or a related field: 6 additional years of experience might be substituted for a degree.\n3+ years of related experience. \nDemonstrated analytical and problem-solving skills to isolate client endpoint issues including OS compatibility, browser settings, and network restrictions.\nFoundational operational understanding of Identity & Access Management (IAM), including Multi-Factor Authentication (MFA) and Single Sign-On (SSO) workflows.\nHands-on experience using IT Service Management (ITSM) and ticketing platforms such as ServiceNow, Jira, or Remedy to manage incidents.\nProven ability to draft clear knowledge base articles, troubleshooting procedures, and technical documentation.\nPreferred Qualifications:\nIndustry certifications such as CompTIA Security+, Network+, A+, or HDI Desktop Support Technician.\nDirect experience troubleshooting Okta client applications, Okta Verify, or Zero Trust Architecture (ZTA) endpoint tools.\nPrior experience providing technical support in a federal government contracting environment such as HUD.\nFamiliarity with Windows and macOS administration, remote assistance tools, registry settings, and certificate management.\nClearance Requirements:\nMust be a U.S. Citizen (no dual citizenship) with the ability to pass a background investigation and obtain and maintain DHS Suitability / Entry on Duty (EOD).\nPhysical Requirements:\nMust be able to remain in a stationary position 50% of the time.\nNeeds to occasionally move about inside the workspace to access office equipment.\nFrequently communicates with co-workers, management, and customers via email, phone, and virtual channels.\nMust be able to exchange accurate information in these situations.\nThe projected compensation range for this position is $94,800.00-$157,200.00. There are differentiating factors that can impact a final salary/hourly rate, including, but not limited to, Contract Wage Determination, relevant work experience, skills and competencies that align to the specified role, geographic location (For Remote Opportunities), education and certifications as well as Federal Government Contract Labor categories. In addition, MANTECH invests in its employees beyond just compensation. MANTECH’s benefits offerings include, dependent upon position, Health Insurance, Life Insurance, Paid Time Off, Holiday Pay, short-term and long-term Disability, Retirement and Savings, Learning and Development opportunities, wellness programs as well as other optional benefit elections.\nMANTECH considers all qualified applicants for employment without regard to disability or veteran status or any other status protected under any federal, state, or local law or regulation.\nIf you need a reasonable accommodation to apply for a position with MANTECH, please email us at  and provide your name and contact information.","description_format":"text","description_chars":4664,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Health insurance","Life insurance","Wellness"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["National Security","Information Security","IT Consulting & Digital Transformation"],"lifecycle":[{"event":"open","at":"2026-11-11T16:19:08Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":16,"reasons":["conf:1","win:early","comp:brand"],"computed_at":"2026-11-11T18:13:50Z"},"pay":{"stated_usd_annual":157200,"is_top_pay":true},"html_url":"https://alion.io/job/mantech-help-desk-support-specialist","json_url":"https://alion.io/job/mantech-help-desk-support-specialist.json","meta":{"generated_at":"2026-11-11T18:13:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":34933,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":179527},"rest":"https://alion.io/mcp/rest/get_company?id=179527"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmantech-help-desk-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmantech-help-desk-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmantech-help-desk-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mantech-help-desk-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmantech-help-desk-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4078818}},{"tool":"search_jobs","arguments":{"company":"mantech.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4078818},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}