{"id":1920899,"url":"https://alion.io/job/mantech-incident-technician-2","title":"Incident Technician","company":{"id":179527,"name":"ManTech","domain":"mantech.com","url":"https://alion.io/company/mantech","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Avature","truth_index":{"grade":"A","score":100,"open_postings":95,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":8,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chantilly, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":42000,"max_usd":73000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":5731},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Service Desk","optional":false},{"name":"TCP/IP","optional":false},{"name":"Windows","optional":false},{"name":"ITSM","optional":true},{"name":"Jira","optional":true},{"name":"ServiceNow","optional":true}],"status":"live","first_seen_at":"2026-10-05T18:03:52Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-13T08:30:05Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Unlock the secrets of intelligence with MANTECH! Join a dynamic team at the forefront of national security, providing advanced solutions to government intelligence agencies. Since 1968, we’ve been solving the toughest challenges with groundbreaking tech. Explore thrilling projects in Digital Transformation, Cybersecurity, IT, Data Analytics and Software Development. Elevate your career and make a difference. Your adventure begins now-unleash your potential with MANTECH!\nMANTECH seeks a motivated, career-oriented, and customer-focusedIncident Technician to join our team in Chantilly, VA. In this role, you will provide technical support, installation services, and customer service for computer hardware, applications, and network systems in a dynamic mission environment. You will support end users through incident management, equipment installations, and troubleshooting while collaborating with network services, systems engineering, and application development teams to restore service, identify problems, and meet ongoing operational needs.\nResponsibilities include, but are not limited to:\nDeliver end-to-end incident response and customer support by following ITIL processes, performing remote triage, resolving hardware/software/network issues, and escalating complex cases when needed.\nSupport installation, configuration, relocation, and documentation of desktop IT equipment-including workstations, peripherals, phones, AV components, and network devices.\nTroubleshoot and resolve issues involving Windows Active Directory, Microsoft Office, business applications, browsers, and network connectivity while restoring services, determining root causes, and maintaining accurate logs, records, and status reports.\nProvide clear communication and user assistance, including guidance on system procedures, application use, downtime processes, and updates during outages or service restoration.\nTravel locally between customer buildings and support temporary assignments as required.\nWork scheduled shift from 6:00 AM to 2:30 PM as part of a team providing coverage between 6:00 AM and 6:00 PM. Shift may vary based on support required.\nBasic Qualifications:\nHS Diploma and 6+ years of relevant experience OR associate’s degree and 4+ years of experience OR Bachelor’s degree and 2+ years of experience\nExperience providing technical support in a help desk, service desk, installation, or incident management role.\nAbility to troubleshoot and resolve hardware, software, network, and telecommunications issues.\nExperience supporting Windows 10, Microsoft Office 2016 or later, and common business applications.\nKnowledge of Active Directory, TCP/IP networking concepts, and standard IT support tools.\nExperience installing IT endpoints such as desktops, printers, VOIP/digital phones, and network switches.\nExperience with Data Transfer Officer (DTO) responsibilities.\nPreferred Qualifications:\nCUSTOMER-specific Component Mission Administrator (CMA) or Directorate Mission Administrator (DMA) certification.\nExperience in a technical help desk position and IT hardware/cabling installation.\nExperience with enterprise ticketing systems (ServiceNow ITSM/ITOM, Remedy, Jira Service Management).\nStrong problem-solving, communication, and customer service skills.\nAbility to quickly adapt to evolving tasks and mission requirements.\nClearance Requirements:\nMust have an active TS/SCI clearance with Polygraph.\nPhysical Requirements:\nAbility to remain stationary up to 50% of the time.\nAbility to move throughout buildings, access under desks, raised floors, and confined spaces.\nAbility to lift and move IT/AV equipment weighing 50+ pounds (team lifts or carts as needed).\nMust be able to ascend/descend ladders 10+ feet while pulling cables or adjusting equipment.\nAbility to operate computers, phones, and standard office equipment for extended periods.\nThe projected compensation range for this position is $75,500.00-$125,600.00. There are differentiating factors that can impact a final salary/hourly rate, including, but not limited to, Contract Wage Determination, relevant work experience, skills and competencies that align to the specified role, geographic location (For Remote Opportunities), education and certifications as well as Federal Government Contract Labor categories. In addition, MANTECH invests in its employees beyond just compensation. MANTECH’s benefits offerings include, dependent upon position, Health Insurance, Life Insurance, Paid Time Off, Holiday Pay, short-term and long-term Disability, Retirement and Savings, Learning and Development opportunities, wellness programs as well as other optional benefit elections.\nMANTECH considers all qualified applicants for employment without regard to disability or veteran status or any other status protected under any federal, state, or local law or regulation.\nIf you need a reasonable accommodation to apply for a position with MANTECH, please email us at  and provide your name and contact information.","description_format":"text","description_chars":5012,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":true,"languages":[]},"benefits":["Health insurance","Life insurance","Wellness"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":["Artificial Intelligence","Cybersecurity","Government"],"lifecycle":[{"event":"open","at":"2026-10-05T18:03:52Z"}],"visa":[],"liveness":{"score":48,"band":"ok","label":"Likely open","p_open":1,"p_active":0.636,"p_room":0.75,"age_days":7,"expected_fill_days":8,"reasons":["conf:0","velocity","win:late","comp:junior,brand"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/mantech-incident-technician-2","json_url":"https://alion.io/job/mantech-incident-technician-2.json","meta":{"generated_at":"2026-10-13T11:25:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17619,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":179527},"rest":"https://alion.io/mcp/rest/get_company?id=179527"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmantech-incident-technician-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmantech-incident-technician-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmantech-incident-technician-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mantech-incident-technician-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmantech-incident-technician-2"}]}