{"id":2047173,"url":"https://alion.io/job/mantech-knowledge-management-it-support-specialist","title":"Knowledge Management IT Support Specialist","company":{"id":179527,"name":"ManTech","domain":"mantech.com","url":"https://alion.io/company/mantech","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Avature","truth_index":{"grade":"A","score":100,"open_postings":94,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":8,"computed_at":"2026-10-09T06:01:00Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Doral, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":58000,"max_usd":120000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":288},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"ITSM","optional":false},{"name":"Jira","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"SharePoint","optional":false},{"name":"VPN","optional":false},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-10-07T19:58:44Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-10T01:06:08Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Shape the future of defense with MANTECH! Join a team dedicated to safeguarding our nation through advanced tech and innovative solutions. Since 1968, we’ve been a trusted partner to the Department of Defense, delivering cutting-edge projects that make a real impact. Dive into exciting opportunities in Cybersecurity, IT, Data Analytics and more. Propel your career forward and be part of something extraordinary. Your journey starts now-protect and innovate with MANTECH!\nMANTECH seeks a motivated, mission-oriented Knowledge Management IT Support Specialist to join our team in Doral, FL.\nResponsibilities include but are not limited to:\nProvide Tier 1 and Tier 2 technical support for hardware, software, network connectivity, mobile devices, and peripherals across NIPRNet, SIPRNet, and specialized networks.\nRespond to, log, track, and resolve IT service requests using enterprise ticketing systems (e.g., ServiceNow, Remedy).\nPerform workstation imaging, deployment, software installations, account provisioning (Active Directory, Secret/NIPR CAC configuration), and routine patch management.\nTroubleshoot system anomalies, peripheral failures, basic network connectivity (LAN/WAN, VPN), and desktop applications (MS Office 365, Teams, Outlook). Escalate complex technical issues to Tier 3 engineering teams with detailed diagnostic notes and clear reproduction steps.\nBuild, maintain, and optimize the enterprise IT Knowledge Base, internal wikis, and SharePoint portal repositories. Collaborate directly with Systems Engineers, Cyber Security Teams, and Network Specialists to capture tribal knowledge and document operational procedures.\nTranslate complex technical workflows, system fixes, and escalation paths into standardized, easy-to-read KB articles, SOPs, user guides, and FAQs.\nReview, audit, and retire outdated documentation to ensure the service desk repository remains accurate, searchable, and compliant with operational standards. Analyze ticket trends and knowledge base usage metrics to identify documentation gaps, self-service opportunities, and training needs for end users.\nMinimum Qualifications\nBachelor’s degree in computer science, information technology, communications, or related field AND three (3) or more years of relevant experience in a position providing IT Support or knowledge management support for IT Infrastructure.OR an associate’s degree and at least five (5) years of relevant experience\nOR a High School Diploma and at least seven (7) years of relevant experience)\n\nCertifications:Current DoD 8570/8140 IAT Level II certification (e.g., CompTIA Security+ CE, CCNA Security, or CySA+)\nMD 102 or AZ 104 (certification must be obtained within 3 months of starting.)\n\nExperience with ITSM tools (ServiceNow, BMC Remedy, Jira Service Management).\nPreferred Qualifications\nPrior experience supporting a DoD Combatant Command or joint military environment.\nHDI (Help Desk Institute) certification or KCS (Knowledge-Centered Service) Fundamentals / Principles certification.\nITIL v3 or v4 Foundation certification.\nExperience with Section 508 accessibility compliance and operational security (OPSEC) content filtering.\nClearance Requirements:\nMust possess a current/active Top Secret security clearance\nMust be eligible to obtain and maintain a TS/SCI clearance.\nundefined\nPhysical Requirements\nMust be able to remain in a stationary position 50% of the time. Constantly operates a computer and other office productivity machinery (e.g., printers, cable testers, workstations). Frequently communicates with co-workers, management, and military customers to exchange accurate technical information. Ability to lift/move IT equipment weighing up to 35 lbs (monitors, desktop towers, UPS units).\nMANTECH considers all qualified applicants for employment without regard to disability or veteran status or any other status protected under any federal, state, or local law or regulation.\nIf you need a reasonable accommodation to apply for a position with MANTECH, please email us at  and provide your name and contact information.","description_format":"text","description_chars":4089,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":true,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Cybersecurity","Government"],"lifecycle":[{"event":"open","at":"2026-10-07T19:58:44Z"}],"visa":[],"liveness":{"score":88,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.881,"p_room":1,"age_days":1,"expected_fill_days":8,"reasons":["conf:2","velocity","win:early","comp:brand"],"computed_at":"2026-10-09T06:01:00Z"},"pay":null,"html_url":"https://alion.io/job/mantech-knowledge-management-it-support-specialist","json_url":"https://alion.io/job/mantech-knowledge-management-it-support-specialist.json","meta":{"generated_at":"2026-10-10T01:34:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2812,"day_limit":5000,"remaining_today":2188,"minute_limit":60,"resets_at":"2026-10-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":179527},"rest":"https://alion.io/mcp/rest/get_company?id=179527"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmantech-knowledge-management-it-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmantech-knowledge-management-it-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmantech-knowledge-management-it-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mantech-knowledge-management-it-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmantech-knowledge-management-it-support-specialist"}]}