{"id":1307652,"url":"https://alion.io/job/mantech-remote-support-technician-3","title":"Remote Support technician","company":{"id":179527,"name":"ManTech","domain":"mantech.com","url":"https://alion.io/company/mantech","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Avature","truth_index":{"grade":"A","score":100,"open_postings":122,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":3,"computed_at":"2026-09-28T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["McLean, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":66000,"max":109200,"currency":"USD","period":"year","gross":null,"usd_annual":109200},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"ITIL","optional":false},{"name":"Microsoft Office","optional":false},{"name":"TCP/IP","optional":false},{"name":"Windows","optional":false},{"name":"ITSM","optional":true},{"name":"ServiceNow","optional":true}],"status":"live","first_seen_at":"2026-09-26T14:34:02Z","employer_posted_date":"2026-09-26","last_verified_at":"2026-09-26T18:14:31Z","board_verified":false,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Unlock the secrets of intelligence with MANTECH! Join a dynamic team at the forefront of national security, providing advanced solutions to government intelligence agencies. Since 1968, we’ve been solving the toughest challenges with groundbreaking tech. Explore thrilling projects in Digital Transformation, Cybersecurity, IT, Data Analytics and Software Development. Elevate your career and make a difference. Your adventure begins now-unleash your potential with MANTECH!\nMANTECH seeks a motivated, career-oriented, and customer-focused Remote Support Technician to join our team in McLean, VA. In this role, you will work collaboratively in a 24/7 operational team to efficiently triage, categorize, and resolve Tier 0-2 incidents and requests, supporting IT infrastructure and mission-critical applications with thorough problem identification and follow-up.\nResponsibilities include, but are not limited to:\nUtilize ITIL-based processes to efficiently manage and resolve incoming incidents, service requests, and demands, ensuring timely and accurate issue tracking.\nTroubleshoot, analyze, and resolve hardware, software, and network issues, performing remote desktop repairs and minimizing escalations to Tier 3 support.\nProvide user support and basic training for common applications, system procedures, and office productivity tools.\nCollaborate with cross-functional IT teams-including network, systems engineering, and application development-to restore services and address complex problems.\nManage user accounts, access permissions, and perform special administrative tasks while maintaining clear documentation and adhering to security protocols.\nWork required shift from 9:30 AM to 6:00 PM as part of a coverage team operating 24x7 support, to include holidays. Training shift will be 6:00 AM - 2:30PM, 7:00 AM - 3:30PM or 8:00 AM - 4:30 PM Monday through Friday for the first 6-8+ weeks.\nMinimum Qualifications:\nHigh School Diploma with 4+ years of experience, an Associate’s Degree with 2+ years of experience, or a Bachelor’s Degree with 0+ years of experience.\nExperience resolving technical problems and answering queries via telephone or self-service involving hardware, software, networks, system/application access, and telecommunications.\nKnowledge of Windows Active Directory, multiple desktop programs, configuration and debugging techniques.\nExperience supporting Windows 10, Microsoft Office 2016 or later, and common business applications.\nFamiliarity with TCP/IP, general networking issues, virus scanning services, and desktop/laptop/peripheral support.\nPreferred Qualifications:\nRelated work experience in a technical help desk position.\nSpecial non-commercial systems administrator experience (access management/file transfer).\nExperience with ServiceNow ITSM & ITBM.\nStrong communication skills and the ability to exchange accurate information with coworkers, management, and customers.\nAdaptability to quickly changing tasks and requirements, and eagerness to learn new skills while on the job.\nClearance Requirements:\nMust be able to obtain and maintain a TS/SCI with Polygraph.\nPhysical Requirements:\nMust be able to remain in a stationary position at least 50% of the time.\nConstantly operate a computer, phone, and other office equipment for extended periods of time.\nOccasionally move about inside the office to access file cabinets, office machinery, or to communicate with co-workers, management, and customers.\nThe projected compensation range for this position is $66,000.00-$109,200.00. There are differentiating factors that can impact a final salary/hourly rate, including, but not limited to, Contract Wage Determination, relevant work experience, skills and competencies that align to the specified role, geographic location (For Remote Opportunities), education and certifications as well as Federal Government Contract Labor categories. In addition, MANTECH invests in its employees beyond just compensation. MANTECH’s benefits offerings include, dependent upon position, Health Insurance, Life Insurance, Paid Time Off, Holiday Pay, short-term and long-term Disability, Retirement and Savings, Learning and Development opportunities, wellness programs as well as other optional benefit elections.\nMANTECH considers all qualified applicants for employment without regard to disability or veteran status or any other status protected under any federal, state, or local law or regulation.\nIf you need a reasonable accommodation to apply for a position with MANTECH, please email us at  and provide your name and contact information.","description_format":"text","description_chars":4600,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":true,"languages":[]},"benefits":["Health insurance","Life insurance","Wellness"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Cybersecurity","Government"],"lifecycle":[{"event":"open","at":"2026-09-26T14:34:02Z"}],"liveness":{"score":74,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.82,"p_room":0.9,"age_days":1,"expected_fill_days":3,"reasons":["conf:35","velocity","win:mid","comp:brand"],"computed_at":"2026-09-28T05:45:00Z"},"pay":{"stated_usd_annual":109200,"is_top_pay":true},"html_url":"https://alion.io/job/mantech-remote-support-technician-3","json_url":"https://alion.io/job/mantech-remote-support-technician-3.json","meta":{"generated_at":"2026-09-29T00:11:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":120,"day_limit":5000,"remaining_today":4880,"minute_limit":60,"resets_at":"2026-09-30T00:00:00Z"}}}