{"id":3903327,"url":"https://alion.io/job/mantech-software-application-helpdesk-support-engineer","title":"Software Application Helpdesk Support Engineer","company":{"id":179527,"name":"ManTech","domain":"mantech.com","url":"https://alion.io/company/mantech","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Avature","truth_index":{"grade":"A","score":100,"open_postings":75,"ghost_share":0,"stale_share":0,"repost_share":0.04,"time_to_fill_p50_days":14,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chantilly, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":91600,"max":153800,"currency":"USD","period":"year","gross":null,"usd_annual":153800},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Datadog","optional":false},{"name":"JavaScript","optional":false},{"name":"Postman","optional":false},{"name":"Rest API","optional":false},{"name":"ServiceNow","optional":false},{"name":"Splunk","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-11-07T01:36:55Z","employer_posted_date":"2026-11-07","last_verified_at":"2026-11-07T01:36:55Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Unlock the secrets of intelligence with MANTECH! Join a dynamic team at the forefront of national security, providing advanced solutions to government intelligence agencies. Since 1968, we’ve been solving the toughest challenges with groundbreaking tech. Explore thrilling projects in Digital Transformation, Cybersecurity, IT, Data Analytics and Software Development. Elevate your career and make a difference. Your adventure begins now-unleash your potential with MANTECH!\nMANTECH seeks a motivated, career and customer-oriented Software Application Helpdesk Support Engineer to join our team in Chantilly, VA.\nThe Software Application Helpdesk Support Engineer will leverage their strong technical background and knowledge to support the Sponsor's custom software applications, to include assisting enterprise clients with complex software configurations, application errors, data inquiries, and integration workflows.\nResponsibilities include but are not limited to:\nDiagnosing, isolating, and resolving complex application errors, workflow interruptions, and software anomalies reported by users.\nWriting basic to intermediate database queries to verify data integrity, investigate user-reported discrepancies, and troubleshoot reporting issues.\nReviewing and analyzing API payloads, webhooks, and third-party integration logs to identify where data exchanges are failing.\nOwning technical issues from initial report through resolution, including documenting troubleshooting steps and root causes in ServiceNow.\nReplicating and documenting verified software defects with clear technical evidence for escalation to Product and QA engineering teams.\nCreating and maintaining user-facing help articles, FAQs, and internal knowledge base documentation regarding application features and updates.\nMinimum Qualifications:\nBachelor’s degree with 2 or more years of experience supporting software applications, SaaS products, or web-based platforms; or a High School Diploma/GED with 6 or more additional years of relevant experience in lieu of a degree\nStrong foundational knowledge of SQL (or NoSQL) to query databases for data verification and troubleshooting.\nFamiliarity with HTML, CSS, JavaScript, and browser developer tools to diagnose front-end application behavior.\nUnderstanding of RESTful APIs and experience using log viewers or API tools (e.g., Postman, Splunk, Datadog) to investigate errors.\nFamiliarity with cloud-based architectures (AWS or Azure) and enterprise support platforms such as ServiceNow.\nAbility to communicate technical workflows clearly to non-technical users and collaborate with software developers for code fixes.\nPreferred Qualifications:\nActive technical certification such as CompTIA A+, Network+, or Security+.\nExperience supporting custom software applications for the NRO or similar Intelligence Community environments.\nDemonstrated ability to perform analytical problem-solving with patience and professionalism during critical software disruptions.\nClearance Requirements:\nAn active TS/SCI with CI Polygraph.\nPhysical Requirements:\nMust be able to remain in a stationary position 50%.\nNeeds to occasionally move about inside the office to access file cabinets, office machinery, etc.\nFrequently communicates with co-workers, management, and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations.\nThe projected compensation range for this position is $91,600.00-$153,800.00. There are differentiating factors that can impact a final salary/hourly rate, including, but not limited to, Contract Wage Determination, relevant work experience, skills and competencies that align to the specified role, geographic location (For Remote Opportunities), education and certifications as well as Federal Government Contract Labor categories. In addition, MANTECH invests in its employees beyond just compensation. MANTECH’s benefits offerings include, dependent upon position, Health Insurance, Life Insurance, Paid Time Off, Holiday Pay, short-term and long-term Disability, Retirement and Savings, Learning and Development opportunities, wellness programs as well as other optional benefit elections.\nMANTECH considers all qualified applicants for employment without regard to disability or veteran status or any other status protected under any federal, state, or local law or regulation.\nIf you need a reasonable accommodation to apply for a position with MANTECH, please email us at  and provide your name and contact information.","description_format":"text","description_chars":4550,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":true,"languages":[]},"benefits":["Health insurance","Life insurance","Wellness"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["National Security","Information Security","IT Consulting & Digital Transformation"],"lifecycle":[{"event":"open","at":"2026-11-07T01:36:55Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":14,"reasons":["conf:3","win:early","comp:junior,brand"],"computed_at":"2026-11-07T05:12:54Z"},"pay":{"stated_usd_annual":153800,"is_top_pay":true},"html_url":"https://alion.io/job/mantech-software-application-helpdesk-support-engineer","json_url":"https://alion.io/job/mantech-software-application-helpdesk-support-engineer.json","meta":{"generated_at":"2026-11-07T05:12:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12657,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":179527},"rest":"https://alion.io/mcp/rest/get_company?id=179527"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmantech-software-application-helpdesk-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmantech-software-application-helpdesk-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmantech-software-application-helpdesk-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mantech-software-application-helpdesk-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmantech-software-application-helpdesk-support-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3903327}},{"tool":"search_jobs","arguments":{"company":"mantech.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3903327},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}