BMS Service Project Manager

Summary

The BMS Service Project Manager leads day-to-day service operations and service-related project execution for building automation systems in data centers and other mission-critical environments. This role manages a team of BMS Service Technicians who diagnose, troubleshoot, repair, commission, and optimize control systems across customer sites.

The position is responsible for coordinating technician deployment, supporting escalated technical issues, ensuring service work is completed safely and efficiently, and maintaining accurate tracking of service project progress. The role provides field leadership and technical support while partnering with the Construction Manager, BMS Service, on project planning, customer communication, and operational priorities. This role requires 50%+ overnight travel across the country for service repair projects.

Outcomes

• ≥ 90% of service work completed within committed timelines
• ≥ 90% first-time resolution rate on assigned service projects and escalated service calls
• ≥ 97% quality acceptance rate with minimal callbacks or rework
• 100% of service documentation and reporting submitted accurately and on time
• Monthly labor forecast accuracy within +/- 5%
• Demonstrates accountability, technical leadership, and sound judgment during service events and system outages

Responsibilities

Service Operations & Execution:

• Lead daily activities of BMS Service Technicians across assigned service projects and customer sites
• Coordinate technician scheduling, dispatch, and resource allocation to support service commitments
• Monitor service progress and ensure work is completed safely, efficiently, and in accordance with company standards
• Support execution of service projects, repairs, commissioning activities, system upgrades, and corrective actions
• Track project milestones, labor utilization, and service completion status
• Escalate resource constraints, schedule risks, and customer-impacting issues to the Construction Manager

Technical Leadership:

• Serve as the primary technical escalation point for technicians on complex controls issues
• Support or perform advanced troubleshooting of BMS hardware, software, controllers, integrations, and networks when required
• Review root-cause analysis and corrective actions for recurring system issues
• Validate commissioning activities, programming changes, and system modifications
• Ensure service documentation and technical records are completed accurately and consistently
• Promote troubleshooting best practices and continuous technical development across the team

Project & Administrative Coordination:

• Maintain service schedules, work-order status, documentation, and project reporting
• Support forecasting, labor planning, and budget tracking for assigned service work
• Identify potential change-order opportunities and communicate them to management
• Coordinate equipment, materials, subcontractors, and internal resources needed to complete service activities
• Ensure all service records, reports, and closeout documentation are submitted accurately and on time

Customer Communication & Team Leadership:

• Coordinate service updates, outage communications, and project status information with customers and internal stakeholders
• Partner with the Construction Manager on escalated customer concerns and service recovery efforts
• Ensure customers receive timely communication regarding service progress and issue resolution
• Coach, develop, and support BMS Service Technicians through field leadership, training, and mentorship
• Reinforce quality, safety, and documentation standards across all service activities

Minimum Qualifications

• 4-7 years of BMS, BAS, HVAC controls, or building automation experience
• 1-3 years leading technicians, crews, or field service operations
• Experience creating and upholding Method of Procedures (MOPs) to manage projects.
• Experience coordinating service projects, work orders, schedules, and field resources
• Advanced troubleshooting capability across controls systems, networks, and integrations
• Experience working in data centers, mission-critical facilities, healthcare, or similar environments

Working Conditions/Physical Requirements

• Work environment: Hybrid role across office and field environments supporting active construction and retrofit projects
• Physical requirements:
  • Sitting, standing, and occasional site visits
  • Ability to review field conditions and coordinate with site teams
  • Schedule expectations:
    • Standard working hours with project-driven variability
    • Travel required based on project portfolio

Disclaimers

This position description describes the general nature and level of work expected for this role. It is not intended to be a complete list of all duties, responsibilities, or qualifications. Responsibilities may change based on business needs, client demands, system changes, or economic conditions. Employees are expected to perform other job-related duties as assigned.