{"id":1267335,"url":"https://alion.io/job/mantis-innovation-bms-service-project-manager-9","title":"BMS Service Project Manager","company":{"id":5930,"name":"Mantis Innovation","domain":"mantisinnovation.com","url":"https://alion.io/company/mantis-innovation","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Salt Lake City, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":115000,"max":130000,"currency":"USD","period":"year","gross":null,"usd_annual":130000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-25T21:47:22Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-09-25T22:47:59Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Summary\nThe BMS Service Project Manager leads day-to-day service operations and service-related project execution for building automation systems in data centers and other mission-critical environments. This role manages a team of BMS Service Technicians who diagnose, troubleshoot, repair, commission, and optimize control systems across customer sites.\nThe position is responsible for coordinating technician deployment, supporting escalated technical issues, ensuring service work is completed safely and efficiently, and maintaining accurate tracking of service project progress. The role provides field leadership and technical support while partnering with the Construction Manager, BMS Service, on project planning, customer communication, and operational priorities. This role requires 50%+ overnight travel across the country for service repair projects.\nOutcomes\n≥ 90% of service work completed within committed timelines\n≥ 90% first-time resolution rate on assigned service projects and escalated service calls\n≥ 97% quality acceptance rate with minimal callbacks or rework\n100% of service documentation and reporting submitted accurately and on time\nMonthly labor forecast accuracy within +/- 5%\nDemonstrates accountability, technical leadership, and sound judgment during service events and system outages\nResponsibilities\nService Operations & Execution:\nLead daily activities of BMS Service Technicians across assigned service projects and customer sites\nCoordinate technician scheduling, dispatch, and resource allocation to support service commitments\nMonitor service progress and ensure work is completed safely, efficiently, and in accordance with company standards\nSupport execution of service projects, repairs, commissioning activities, system upgrades, and corrective actions\nTrack project milestones, labor utilization, and service completion status\nEscalate resource constraints, schedule risks, and customer-impacting issues to the Construction Manager\nTechnical Leadership:\nServe as the primary technical escalation point for technicians on complex controls issues\nSupport or perform advanced troubleshooting of BMS hardware, software, controllers, integrations, and networks when required\nReview root-cause analysis and corrective actions for recurring system issues\nValidate commissioning activities, programming changes, and system modifications\nEnsure service documentation and technical records are completed accurately and consistently\nPromote troubleshooting best practices and continuous technical development across the team\nProject & Administrative Coordination:\nMaintain service schedules, work-order status, documentation, and project reporting\nSupport forecasting, labor planning, and budget tracking for assigned service work\nIdentify potential change-order opportunities and communicate them to management\nCoordinate equipment, materials, subcontractors, and internal resources needed to complete service activities\nEnsure all service records, reports, and closeout documentation are submitted accurately and on time\nCustomer Communication & Team Leadership:\nCoordinate service updates, outage communications, and project status information with customers and internal stakeholders\nPartner with the Construction Manager on escalated customer concerns and service recovery efforts\nEnsure customers receive timely communication regarding service progress and issue resolution\nCoach, develop, and support BMS Service Technicians through field leadership, training, and mentorship\nReinforce quality, safety, and documentation standards across all service activities\nMinimum Qualifications\n4-7 years of BMS, BAS, HVAC controls, or building automation experience\n1-3 years leading technicians, crews, or field service operations\nExperience creating and upholding Method of Procedures (MOPs) to manage projects.\nExperience coordinating service projects, work orders, schedules, and field resources\nAdvanced troubleshooting capability across controls systems, networks, and integrations\nExperience working in data centers, mission-critical facilities, healthcare, or similar environments\nWorking Conditions/Physical Requirements\nWork environment: Hybrid role across office and field environments supporting active construction and retrofit projects\nPhysical requirements:Sitting, standing, and occasional site visits\nAbility to review field conditions and coordinate with site teams\n Schedule expectations:Standard working hours with project-driven variability\nTravel required based on project portfolio\n\nDisclaimers\nThis position description describes the general nature and level of work expected for this role. It is not intended to be a complete list of all duties, responsibilities, or qualifications. Responsibilities may change based on business needs, client demands, system changes, or economic conditions. Employees are expected to perform other job-related duties as assigned.","description_format":"text","description_chars":4920,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Real Estate","Energy Efficiency","Facilities Management"],"lifecycle":[{"event":"open","at":"2026-09-25T22:47:59Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":48,"reasons":["conf:3","win:early"],"computed_at":"2026-09-26T02:20:34Z"},"pay":{"stated_usd_annual":130000,"is_top_pay":false},"html_url":"https://alion.io/job/mantis-innovation-bms-service-project-manager-9","json_url":"https://alion.io/job/mantis-innovation-bms-service-project-manager-9.json","meta":{"generated_at":"2026-09-26T02:20:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2382,"day_limit":5000,"remaining_today":2618,"minute_limit":60,"resets_at":"2026-09-27T00:00:00Z"}}}