Operations Associate - Menopause Care
Menopause is a new area of the business that we’re all incredibly excited about. Our Menopause category operates under the brand Menopause Care - led by the founder Dr Naomi Potter. Dr Potter has built a strong organic brand which we want to develop with this service.
We’re looking for a driven individual to join our female health team as Operations Associate in Patient Care. We are looking for someone passionate about the category and ready to tackle the toughest problems in patient services and operations to support women on their menopausal journey.
We want to provide the best service to women going through this journey - and we need a proactive individual ready to dive into the front line of patient care. The role has dual functionality - we need someone ready to switch between answering queries from patients to working on dedicated operational projects to enhance the patient experience. You’ll be on the front line speaking to our patients and working cross functionality with the rest of the menopause team to build operational improvements. You are someone excited to work in a fast-paced environment, can stay calm under pressure, and does not shy away from problem solving in ambiguous environments.
RESPONSIBILITIES
Being the voice of Menopause Care, helping guide women through their journey with compassion and understanding
Taking a nimble approach to problem solving, ready to help patients and team members with a variety of questions when they get in touch
Identify key friction points in our processes and develop creative solutions to address them
Taking ownership of projects and timelines to drive change in our we interact with and service our patients
Coordinate process improvements with other areas of the business and keep stakeholders informed on the impact
Requirements
Skilled Communicator - You're good at explaining things to people in written or verbal communication and you are thoughtful in all of your interactions
Highly Organised - You know how to stay on top of moving parts and can jump from speaking with a patient on the phone to getting to the bottom of a missing order
Growth Mindset Analytical Thinker - You don’t shy away from change or evolving processes and you are keen to make recommendations to improve the experience for our patients
Passionate and Driven - You are hungry to deliver the best support to our patients and approach new challenges with a “roll up your sleeves” mentality
Team Player - you enjoy working collaboratively and learning from your team; you have a humble attitude and are ready to jump into different tasks
Prior experience - you have some experience either in a customer support role within a tech startup environment or a healthcare environment
Salary & Benefits:
25 days holiday, plus bank holidays
Hybrid role based in London Bridge 3 days a week with lunch once a week
Private medical insurance
£400 annual Learning & Development budget
Gym & Wellness benefit with Wellhub
Annual company retreat
Cycle to work scheme
Electric car scheme
Healthy snacks & drinks in the office
ABOUT MENOPAUSE CARE
Menopause Care was founded by Dr Naomi Potter, Co-author of Menopausing with Davina McCall which won the British Book Award Prize last year. Manual and Menopause Care joined forces earlier this year with a vision to provide the best menopause treatment and support for women in the UK and beyond. She leads an exemplary team of doctors, allied health professionals and admin who are dedicated to providing the best for their patients.
Websites:
ABOUT MANUAL
MANUAL delivers healthcare at scale thanks to its comprehensive digital clinic. Our ambition is to extend the healthy years of lives for a large part of the population in the UK, Brazil, and beyond focusing on life-impeding conditions like hormonal imbalance, obesity and hair loss.
MANUAL has steadily grown since inception and is now serving 500k+ patients, across 2 geographies. We are centralising the diagnosis, custom medications, doctor specialist services, behavioural change and fully vertically integrated management of the treatment journey, under one roof and consumer brand.
We’re destigmatising how people approach their health by offering easy access to diagnostics, a holistic range of treatments, ongoing care and medical advice, as well as a community to help proactively improve one’s health and wellbeing. A place that didn't exist until now.
Innovating on healthcare delivery, MANUAL provides patients with engaging treatment plans generating superior clinical outcomes: 90%+ of patients see an improvement in their Quality of Life (QoL) within 6 months. Our ambition is to extend the healthy years of lifespan for a big part of the population in the UK, Brazil and beyond,
After a $30 million Series A round, we are on a mission to build one of the most impactful teams in the healthcare space. We are looking for incredibly ambitious, entrepreneurial, driven and fun people to join us as we accelerate our growth and expansion. This is an exciting time to join the UK’s fastest-growing healthtech and help supercharge our mission.
Websites:
EQUAL EMPLOYMENT OPPORTUNITY
Menwell Limited, trading as MANUAL, is an Equal Opportunities Employer. We are committed to equal employment opportunities regardless of gender and gender reassignment, age, disability, race, religion or belief, sex and sexual orientation, pregnancy and maternity, marriage and civil partnership. We base all our employment decisions on merit, job requirements and business needs. This applies to all decisions related to hiring, training, remuneration, promotion and discipline.
We believe that a diverse and inclusive workforce is essential to our success. We are committed to creating an environment where everyone feels welcomed, valued and respected, regardless of their background, identity or beliefs. We believe that Inclusion, Diversity, Equity and Accessibility (IDEA) is essential to our ability to offer the best possible health outcomes to our patients and customers.