{"id":1163758,"url":"https://alion.io/job/manulife-assistant-manager-claims","title":"Assistant Manager, Claims","company":{"id":6650,"name":"Manulife","domain":"manulife.com","url":"https://alion.io/company/manulife","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":99,"open_postings":119,"ghost_share":0,"stale_share":0.218,"repost_share":0.059,"time_to_fill_p50_days":18,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ho Chi Minh City, Vietnam"],"countries":["VN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":7500,"max_usd":16500,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":5751},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-09-22T00:00:00Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-10-19T07:31:53Z","board_verified":false,"closed_at":"2026-10-19T07:31:53Z","days_open":27,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":27},"description":"Claims Operations and Process Support\nServe as a subject matter expert for healthcare claims assessment, benefit interpretation, policy provisions, and end-to-end operational workflows.\nReview complex or escalated claims and provide clear guidance to support accurate and consistent decisions.\nIdentify recurring issues, control gaps, rework drivers, and opportunities to improve quality, efficiency, and customer outcomes.\nDevelop and maintain standard operating procedures, process documentation, and work instructions.\nSupport adherence to internal policies, regulatory requirements, audit expectations, service-level agreements, and quality standards.\nProject and Business Support\nRepresent Claims Operations in system enhancements, healthcare claims projects, and transformation initiatives.\nSupport requirements gathering, process mapping, solution walkthroughs, and impact assessments.\nReview business and functional requirements, providing operational input to confirm that claims needs and controls are addressed.\nCollaborate with business stakeholders, IT teams, and vendors throughout design, testing, deployment, and stabilization.\nSupport workshops, issue-resolution discussions, deployment readiness, and post-go-live hypercare activities.\nUser Acceptance Testing and Defect Management\nPrepare, review, and execute end-to-end UAT scenarios and test cases based on business requirements and real claims journeys.\nValidate system functionality, integrations, and auto-adjudication outcomes against expected business results.\nLog clear, reproducible defects in JIRA, attach supporting evidence, track resolution, and complete retesting through closure.\nCoordinate testing activities with business users and project teams to ensure adequate coverage, data readiness, and timely execution.\nAssess test results, open defects, and operational risks to support UAT sign-off and deployment-readiness recommendations.\nPerform post-deployment smoke testing, production validation, and hypercare support as required.\nStakeholder and Vendor Coordination\nCoordinate with Claims Operations, business users, IT teams, and external vendors to resolve issues and deliver agreed outcomes.\nParticipate in requirements reviews, defect triage, solution walkthroughs, and operational-readiness discussions.\nMaintain clear action logs, follow up on commitments, and escalate risks or delays in a timely manner.\nBuild constructive working relationships across business and technical teams through clear, professional communication.\nRequired Qualifications\nEducation\nBachelor’s degree in Insurance, Business Administration, Healthcare, Information Technology, or a related discipline.\nExperience and Skills\nThree to five years of experience in healthcare insurance claims operations, including hands-on claims assessment or administration.\nSound understanding of healthcare claims workflows, policy provisions, benefit rules, and medical terminology.\nExperience interpreting and validating healthcare claims auto-adjudication (AA) rules, including rule results, approved and disallowed amounts, benefit limits, and expected claim outcomes.\nHands-on experience in UAT or system-enhancement initiatives, including test-case preparation and execution, evidence capture, defect retesting, and sign-off support.\nProficiency in JIRA for test execution, defect logging, prioritization, tracking, retesting, evidence management, and closure; experience with JIRA Xray is an advantage.\nExperience working effectively with business users, IT teams, project teams, and external vendors.\nStrong analytical, problem-solving, stakeholder-management, collaboration, and follow-through skills.\nStrong spoken and written English communication skills are preferred.\nWhen you join our team:\nWe’ll empower you to learn and grow the career you want.\nWe’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.\nAs part of our global team, we’ll support you in shaping the future you want to see.\nAbout Manulife and John Hancock\nManulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.\nManulife is an Equal Opportunity Employer\nAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.\nIt is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .\nWorking Arrangement\nIn Office","description_format":"text","description_chars":5603,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":true}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial & Retail Banks","Asset Management & Funds","Health Insurance & Benefits","Life Insurance & Annuities"],"lifecycle":[{"event":"open","at":"2026-09-24T01:16:50Z"},{"event":"close","at":"2026-10-19T07:31:53Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/manulife-assistant-manager-claims","json_url":"https://alion.io/job/manulife-assistant-manager-claims.json","meta":{"generated_at":"2026-10-19T23:46:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2519,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6650},"rest":"https://alion.io/mcp/rest/get_company?id=6650"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmanulife-assistant-manager-claims"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmanulife-assistant-manager-claims"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmanulife-assistant-manager-claims"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/manulife-assistant-manager-claims\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmanulife-assistant-manager-claims"}]}